SUMMARY: Processes a variety of customer transactions at a teller window. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.
Essential Duties And Responsibilities
Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
Participate in the bank’s referral program and utilize any applicable technology and/or programs to effectively show results
Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis
Operate and balance a terminal and cash drawer daily
Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal
Accept checks for cashing in accordance to FNB check handling procedures
Participate and successfully complete all required training courses
Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
Assist with various duties associated with money shipments/orders, etc.
Willingness to perform additional branch duties and responsibilities outside the realm of processing transactions
Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
Motivation to make outbound sales calls to current and prospective clients
Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
Must be able to work in a team environment, in a positive manner, with coworkers and the public
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
Regular, predictable attendance is an essential requirement of this position
Complete all other duties as assigned
Education And/Or Experience
High School diploma or General Education degree (GED)
Proven cash handling experience
Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment
Customer service and/or sales experience at any level
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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