Women's Community Admin (Part-time)

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men (and soon women) to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Fight for the customer
• Collaborate selflessly
• Communicate candidly, clearly and kindly
• Practice calculated risk-taking
• Maximize joy & gratitude
• Execute ruthlessly
  
  

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an "all-in" disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

Position Overview

In 2021 Hone launched our online men's community with the goal of building a truly special place for guys to interact and share their treatment experience. Since then the community has grown to over 45,000 members and has become a hub for men to support each other's treatment journeys. This summer, Hone wants to replicate the success of this experience by launching a women's version of the community.

We're looking for a creative, empathetic, and dedicated individual that is passionate about women's health and cultivating community. This person will report to the Head of Partnerships, and be responsible for managing the day-to-day operation of the online women's community. They will have an important stake in how the community evolves and impacts the lives of numerous women around the United States.

Additionally, this person will have the opportunity to 'hone' their marketing skill set and help with projects across paid, brand, and other marketing team initiatives. If you're someone who has a hunger for learning and growth, then this is the perfect role for you.

Primary Responsibilities

• Be the voice of the women's community – a beacon for joy and hope
• Brainstorm and develop new ways to encourage member engagement
• Ideate cross community engagement that consistently drive community KPIs
• Identify meaningful community feedback and trends from members
• Respond to direct messages from members and offer front line support
• Escalate complex issues and member concerns to Support Managers
• Monitor and flag content that breaks community guidelines
• Respond to posts/comments from members with thoughtful answers
• Stay up to date on the most current Circle.so features, software updates, and developments
• Escalate potential software bugs and issues to Hone's tech team
• Some after hours and weekend attention to community required
  
  

Qualifications

• 1+ year of marketing experience, ideally in a start-up environment
• 3+ years of experience in a customer facing role
• Ability to handle sensitive and confidential information
• Experience managing and/or participating in online communities of some kind (facebook, reddit, discord, slack, or other branded communities)
• Circle.so or similar community management software familiarity a plus
• Photoshop or Canva experience a plus
  
  

Compensation Range:

$30K - $40K (approximately 20 working hours each week)

Benefits

Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability coverage
• Flexible Spending Accounts (FSAs)
• We follow federal holidays and have uncapped time off
• Budget for the technology tools you need (laptop, monitor, and/or special software)
• A focus on company-sponsored activities to foster engagement (both virtual and in-person)
• Waived membership fees for any Hone team members utilizing Hone products
  
  

These benefits are available to full-time, regular employees, and not to independent contractors, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.