The role of Experience Manager has a dual focus within the theatre: MRF budget ownership in areas of supplies & services, security, cleaning contract & supplies, waste, utilities, projection supplies & repairs, repairs & maintenance, life safety, HVAC, alarm systems, concession repairs. This individual has an entrepreneurial drive and seeks opportunities to increase revenues and reduce costs, drive building and equipment efficiencies and improve overall guest experience.
Working collaboratively with the broader management team, the Experience Manager is accountable to manage the overall day to day theatre operations. This role provides leadership, guidance and direction in all areas delivering a better movie going experience for our guests and consistently improving employee engagement.
Successful track record in managing/overseeing building facility maintenance programs
Ability to manage Supplies & Services and Repairs & Maintenance
Experience in people management
Passionate in delivering quality products/service in a guest service environment
Engaged in finding solutions & efficiencies
Thrives in a fast paced, results oriented work environment
Proficient in Microsoft Word, Excel and Power Point
Comfortable in providing / presenting recommendations/advice in areas of expertise
Ownership & accountability of budgets, targets & results
Completion of a relatable post-secondary program is an asset
Minimum of 5 years experience in related industry (facility, maintenance, technical environment)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Entertainment Providers
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