Program Project Coordinator, Senior (Healthcare Service)

Requirements And Preferences

The Broward County Board of County Commissioners is seeking qualified candidates for the position of Program Project Coordinator Sr. to support the Health Care Services Section/Community Partnerships Division/Human Services Department.

General Description

This position is responsible for providing professional-level assistance directly to the Community Partnerships Division, Health Care Services (HCS) leadership team. Staff assists in high-level special projects, including creating and maintaining an HCS database of division contracts, agreements, and amendments. The role requires the application and processes resulting in meaningful solutions. Work includes quality-level planning, developing, analyzing, evaluating, advising, and improving various management control systems, programs, policies, and procedures.

The employee may analyze and evaluate major segments of the section and subsequently develop recommendations and advise HCS leadership team management on strategies for improvement. The employee is required to exercise extensive initiative and independent judgment in coordinating project goals and the delivery of outcomes within the Health Care Services Section.

Minimum Education And Experience Requirements

Requires a Bachelor's degree from an accredited college or university with major coursework in business or public administration, medical background, healthcare experience or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in a staff or administrative capacity managing special projects, programs or business operations appropriate to the area of assignment or closely related experience.

Special Certifications And Licenses Required

Possess and maintain a valid Florida Class E Driver's License based on area of assignment.

Preferences

• Masters degree from an accredited college or university with major coursework in business or public administration, healthcare administration, human services, or closely related field.
• Six Sigma Certificate
• Project Management Professional (PMP)
• Two (2) years of experience in writing Commission and/or Council Board Agendas and Motions.
• Two (2) years of experience in writing and reviewing contract agreements.
  
  

Duties And Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Duties And Responsibilities

• Work involves the application of specialized and/or technical knowledge and experience through the interpretation and completion of operational assignments. The employee must possess the ability to effectively communicate with internal and external stakeholders.
• Completes special projects, as assigned.
• Assists in the preparation and review of contracts, agreements, and various legal documents.
• Assists in identifying new systems, approaches, and funding streams to improve efficiency and address community needs.
• Prepares Board of County Commissioners’ agenda items.
• Update policies and procedures to remain current solid business practices.
• Works closely with the County Attorney's Office for approval of the division's legal documents.
• Assists with managing and updating of the Provider Handbook, section website, publications, and other related section material, to include their alignment with published solicitations.
• Maintains contract tracking system to ensure accuracy and timeliness of contract execution and renewals.
• Maintains quality assurance tracking system to ensure accuracy and timeliness of performance outcomes.
• Administers large-scale programs and/or projects that have County-wide impact.
• Works independently, under limited supervision, reporting major activities through periodic meetings.
• Plans, develops, authorizes, implements, supervises and evaluates programs/projects, activities and services on a large scale with County-wide impact; facilitates inclusion, prepares reports, and analyzes and interprets data.
• Coordinates and manages all aspects of a program or project which has operational responsibility of a major scope, a large-sized budget and provides a critical County service.
• Assists Director and Agency Leadership by researching operational and programmatic issues creating memoranda, policies, procedures, reports, etc. and monitors/advises on staff compliance with policy and procedures.
• Conducts special research in conjunction with a project/program, analyzes data, and makes recommendations based upon research.
• Identifies and understands agency/business needs, contractual business requirements, and regulations governing local, state and other requirements, confidentiality obligations, warranties, liabilities, indemnification, termination clauses, breach, and remedies.
• Communicates business risks to project manager, senior/executive management, and approving authority for assessment and approval, while focusing on comprehending client-agencies’ needs and business processes.
• Coordinates with state and local agency partners on projects and programs, community outreach, media relations and regional and various services; may assist with press releases and responses to media.
• Advises and assists the Department and Division Directors on all operational and technical matters related to the section(s) or function(s) assigned.
• Defines agency goals and objectives, develops and recommends policies and operating procedures.
• Administers internal/external communications and public outreach activities for Division; manages and coordinates outreach efforts with other County divisions as well as other local and state governments, and partnering agencies.
• Provides assistance and training of agency staff and contracted services providers. May oversee the Agency's training program; schedules and/or delivers training and outreach opportunities for employees and the vendor community respectively.
• Plans, organizes and implements a compliance and monitoring program, conducts contract central audits, field documentation reviews, investigations or management studies.
• Plans, directs and supervises the activities of staff.
• Performs related work as assigned.
  
  

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Typically performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. May vary by work location.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Varies by work location.

SPECIAL INFORMATION

Competencies

• Manages Complexity
  
  

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

• Decision Quality
  
  

Makes good and timely decisions that keep the organization moving forward. Ensures that people's decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.

• Strategic Mindset
  
  

Seeing ahead to future possibilities and translating them into breakthrough strategies. Provides a clear picture of the organization's vision and strategy and what the team needs to do to realize them. Develops longer-term strategies that capitalize on the organization's distinct capabilities and emerging trends in the market.

• Plans and Aligns
  
  

Plans and prioritizes work to meet commitments aligned with organizational goals. Stays focused on plans and improvises in response to changes, including risks and contingencies. Aligns own team's work with other workgroups'. Looks ahead to determine and obtain needed resources to complete plans.

• Communicates Effectively
  
  

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Tailors communication content and style to the needs of others. Pays attention to others' input and perspectives, asks questions, and summarizes to confirm understanding.

• Situational Adaptability
  
  

Adapts approach and demeanor in real time to match the shifting demands of different situations. Sees even subtle cues to adapt; deploys a wide range of behaviors to stay effective. Exemplifies flexibility and resourcefulness; responds deftly to a variety of challenges and situations.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
  
  

Americans With Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email [email protected] to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.