Client Service Specialist - Home Care
Client Service Specialist - Home Care
NurseCore
Phoenix, AZ
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Client Service Specialist – Home Care
NurseCore is seeking a Client Service Specialist for our Phoenix home care office. As a national leader in home care services, we offer competitive compensation and the chance to build a rewarding and fulfilling career. If you’re motivated, enthusiastic and have experience in a service related industry, you won’t want to miss this opportunity! Join us at the heart of healthcare, apply today!
Responsibilities
The home care Client Service Specialist provides overall non-clinical management of a group of patients as organized and assigned, making sure the patients are safe in their homes with adequate staff and that nursing personnel are operating effectively with physician orders.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education:
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NurseCore is seeking a Client Service Specialist for our Phoenix home care office. As a national leader in home care services, we offer competitive compensation and the chance to build a rewarding and fulfilling career. If you’re motivated, enthusiastic and have experience in a service related industry, you won’t want to miss this opportunity! Join us at the heart of healthcare, apply today!
Responsibilities
The home care Client Service Specialist provides overall non-clinical management of a group of patients as organized and assigned, making sure the patients are safe in their homes with adequate staff and that nursing personnel are operating effectively with physician orders.
- Receives and coordinates home care referrals, to include appropriate authorization
- Assigns qualified personnel competent to work cases, including rescheduling cancellations
- Supports Branch recruitment efforts to include interviewing and hiring adequate field staff to cover existing and growing census
- Ensures compliance with licensure and credentialing requirements
- Counsels field employees involving violation of non-clinical matters
- Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
- Exemplifies AWESome company standards
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education:
- High School graduate with an associate degree in a related field, or equivalent experience; College Degree strongly preferred
- At least one year of training or experience in a service related industry
- At least one year of experience in home care, with commercial insurance and private pay experience preferred
- Experience should emphasize problem solving skills in a patient care setting
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Publishing
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