Front Desk Agent

Company Overview: SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits: We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Essential Job Functions:

• Provide our guests with the best-in-class service while being engaging, and thoughtful
• Ensure timely response to guest questions and requests
• Check-in and check-out guests efficiently
• Promptly and professionally answer incoming phone calls
• Enjoy multi-tasking
• Resolve guest concerns with attentive service recovery
  
  

Hotel Specific:

• Hourly wage: $18.29 - $19.00
  
  

Physical Demands:

• Ability to exert up to 10 pounds of force
• Primarily standing for working shift
  
  

Qualifications:

Education:

• High school diploma or its equivalent
  
  

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ