Sr. Director, People Operations

Company Description

Galileo is a nationally recognized summer day camp that's all about empowering young innovators to change the world! With over 70 diverse communities served and hundreds of thousands of kids inspired since 2002, we are a leader in the Innovation Education Movement.

Here, innovation, purpose and personal development converge, creating an environment where your talents shine and your impact is celebrated. We invest, test, and continually iterate to sustain a culture that values Diversity, Equity, Inclusion, and Belonging. In fact, we were named one of the Best and Brightest Companies to work for in the Nation in 2023. We have also been on the Best Places to Work in the Bay Area list more than 12 times, were named one of Forbes’ Best Small Companies in 2017, and a Top 100 Real Impact Company in 2019.

Join us for a joy-filled summer in a mission-driven environment!

Job Description

The Sr. Director of People Operations is a key leader of the Galileo People Team with the opportunity to rethink the way the team executes its people operations. You are passionate and excited to solve big workforce management challenges in the context of a seasonal summer camp business, which operates in more than 80 geographies and hires more than 2,000 summer staff within a five month period each year. In this role, you will help design and build a scalable people operations system that ensures staff are quickly and effectively hired and onboarded, have an exceptional employee experience from application to offboarding, and are set up for success to start their roles at camp.

Reporting to the SVP, People, you are an operator at heart and adept at integrating the needs of multiple stakeholders and priorities and translating that into systems and processes that work both for our summer staff and our internal HQ teams. You are people-centered, a systems thinker, and deeply believe in the need for collaborating with others and across multiple teams to get to the best outcomes.

YOU WILL BE ACCOUNTABLE FOR

People Operations and Summer Staff Experience

• Manage and design the Seasonal Summer Staff journey, to ensure an efficient and engaging process from offer signing to the last day of camp, including streamlining the onboarding processes and communications to guide new hires in completing necessary tasks promptly.
• Envision, design and build a People Operations System that ensures seamless integration across all People processes and platforms to support our unique business context and future growth. This will span talent acquisition, onboarding, payroll, performance management, and employee engagement.
• Evaluate and lead the selection and customization of new technology tools where necessary. Manage vendor relationships across the different HR platforms on the People team.
• Lead and design a strategic and thoughtful staff engagement plan from application to offboarding.
• Manage a small but mighty 2-4 person team of year-round and seasonal people operations staff.
  
  

People Analytics and Reporting

• Refine our people analytics approach, including progress monitoring and reporting, and measuring the efficacy of processes and systems to help the team make data-driven decisions on performance.
• Create a reporting system that drives actionable insights within the People team and across the organization.
  
  

Summer Staff Onboarding

• Ensure more than 2,000 new summer staff are effectively onboarded and excited to start their role with campers. This requires an adaptive approach to address blockers, implement redesigns, and communicate changes and decisions across key teams.
• Collaborate with the Talent Acquisition team, People Services (HR) team and Field Operations team to design a thoughtful and engaging onboarding process that also ensures compliance with all relevant employment laws and regulations.
• Uphold Galileo's commitment to diversity, equity, and inclusion, and actively seek out opportunities to promote these values across all your work.
  
  

YOU ARE

• You are inspired by Galileo’s mission and purpose. Innovation education, project-based learning, and working in a professional, welcoming, camp-inspired culture sound like things you’re ready to sign up for.
• An operations self-starter and innovator. You aren’t afraid of a complex or ambiguous challenge, are motivated by simplifying structures and systems whenever possible, see solutions that others may not yet, and feel responsible for getting things done.
• A proven operator at scale. You have a deep understanding of what it takes to build sophisticated systems across multiple users and platforms at scale that effectively leverage technology, processes and human capacity to drive results and an exceptional user experience. You are adept at both getting into the weeds and pulling up at a strategy and vision altitude to understand what needs to happen at a system-wide level to move things forward.
• A great partner (and thought partner) who communicates openly and honestly, sharing and building upon diverse perspectives. You incorporate input from across functions and organizational levels, and have a knack for keeping everyone moving in the same direction.
• An effective team builder. You create the conditions for your team to leverage their diverse strengths and perspectives to achieve shared goals. You celebrate wins, coach staff toward success, and foster an environment where innovation and collaboration can thrive.
  
  

Compensation

We anticipate the compensation for this Full-Time, exempt, position to be $120,000-$150,000. Exact compensation may vary and will be based on multiple factors, including geography and professional experience.

Benefits

• No-cost medical insurance for employees (additional plans and options to add dependents available at cost)
• Vision and Dental Insurance
• 401k benefits after 1 year of employment
• Flexible Paid Time Off - time off is not limited, and we strongly recommend that employees take time off to rest and recharge. Sick pay is accrued in accordance with local laws.
• Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
• $50 Friends and Family Discount for Galileo Camps
• Priority scholarship nominations for Galileo Camps
• Generous parental leave and extensive support with leave planning
• Employee Assistance Program, options for life insurance, and more!
  
  

WORK LOCATION

Remote, work-from-home, location is possible in the following states: California, Colorado, Illinois, Massachusetts, Texas, North Carolina, New York, or Washington. We are only able to employ candidates who are based in the states listed here.

Employees located in the San Francisco Bay area adhere to a hybrid office and work-from-home policy. Galileo Headquarters is located at 111 Myrtle St, Ste 300, Oakland, CA 94607.

SCHEDULE & TIME COMMITMENT

This is a full-time position, averaging 40 hours per week. While we prioritize work-life balance, there may be times when additional hours are necessary to meet deadlines and ensure the success of our programs. Additionally, HQ staff are expected to visit camp locations from June through August to experience camp first-hand and support our teams on the ground; 10-15% travel may be required for those located outside of a camp territory.

Qualifications

• Bachelor’s degree preferred, but not required.
• 7+ years of senior leadership experience in people operations, HR systems management, or related roles.
• 3+ years experience managing vendor technology and systems, HR platforms preferred.
• Proven track record of effective team management and cross-team collaboration across multiple functions
• Demonstrated skills in influencing others toward outcomes, project management and program management
• Experience in summer camps, education and/or similar multi-site organizations is a plus.
• Strong analytical and data reporting skills.
• Excellent organizational and communication skills.
• Commitment to diversity, equity, inclusion, and belonging.
  
  

We are committed to building a diverse and inclusive team and strongly encourage applications from individuals of all backgrounds and experiences. If you think you have what it takes to be successful in this role, we encourage you to apply.

Additional Information

PHYSICAL DEMANDS

• Some lifting and carrying up to 60 lbs.
• Typing, writing, reading
• Seeing, hearing and speaking, both nearby and at a distance
• Use hands and fingers to help with classroom supplies and operate equipment
• Frequent sitting
• Standing, walking, kneeling
  
  

Galileo Learning complies with ADA requirements and may provide reasonable accommodations that allow qualified employees to perform the essential functions of the job. To request an accommodation, contact our People Services team.

Additional Information

During your onboarding process, you may need to complete a Tuberculosis (TB) screening, a background check, and mandated reporter training (California only). More details will be provided during your onboarding process.

EQUAL OPPORTUNITY EMPLOYER

Galileo Learning is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We comply with the ADA and provide reasonable accommodation that allow qualified applicants/employees to perform the essential functions of the job. To request an accommodation, contact our People Services team. Please note that our job descriptions are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties