Hotel General Manager

The Ramada is looking for a seasoned General Manager to step in a lead a successful establishment.

Position Summary: The General Manager (GM) is responsible for all aspects of operations at the hotel, ensuring the highest standards of customer service, guest satisfaction, and profitability. This role involves managing the hotel's events, banquets, and restaurant services, overseeing staff, ensuring compliance with health and safety regulations, and implementing strategic plans to enhance the hotel’s market position.

Key Responsibilities:

• Operational Management:
• Oversee the daily operations of the hotel, including front desk, housekeeping, maintenance, events, banquets, and the restaurant.
• Ensure all departments operate efficiently and effectively, maintaining high standards of service.
• Guest Experience:
• Ensure an exceptional guest experience by maintaining high standards of service and addressing guest feedback and complaints promptly and professionally.
• Monitor guest satisfaction scores and implement improvement plans as necessary.
• Event and Banquet Management:
• Coordinate and oversee the planning and execution of events and banquets, ensuring all client requirements are met.
• Work with the events team to market and sell event spaces, maximizing revenue.
• Restaurant Management:
• Oversee the restaurant operations, ensuring high-quality food service and customer satisfaction.
• Collaborate with the chef and restaurant manager to design and implement menus, promotional strategies, and cost control measures.
• Staff Management:
• Recruit, train, and manage hotel staff across all departments.
• Conduct performance reviews, provide ongoing training and development opportunities, and foster a positive work environment.
• Financial Management:
• Develop and manage the hotel’s budget, monitor financial performance, and implement strategies to increase revenue and reduce costs.
• Prepare regular financial reports and forecasts for senior management.
• Sales and Marketing:
• Develop and implement sales and marketing strategies to attract new business and retain existing clients.
• Collaborate with the marketing team to create promotional materials and campaigns.
• Health and Safety:
• Ensure the hotel complies with all health and safety regulations.
• Conduct regular inspections and audits to maintain a safe environment for guests and staff.
• Strategic Planning:
• Develop long-term strategies to enhance the hotel’s reputation and market position.
• Stay informed about industry trends and competitor activities to adapt and innovate as necessary.
• Community Engagement:
• Represent the hotel in the local community, building strong relationships with local businesses, tourism organizations, and other stakeholders.
• Participate in community events and initiatives to promote the hotel.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5-7 years of experience in hotel management, with a focus on events, banquets, and restaurant operations.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in hotel management software and MS Office Suite.
• Strong financial acumen and experience managing budgets.
• Excellent written and verbal communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift and carry up to 25 pounds.

Working Conditions:

• Fast-paced environment requiring the ability to handle multiple tasks simultaneously.
• Interaction with guests, staff, and vendors on a daily basis
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The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. 

Responsibilities

• Provide leadership and direction to a team of people
• Manage operations and finances of business
• Recruit and train new hires on business practices
• Drive development of employees
• Ensure that quality of work or service is maintained

Qualifications

• Management and Customer Service experience Strong administrative skills
• Demonstrated ability to lead
• Comfort working with budgets, payroll, revenue and forecasting Strong communications skills