We are hiring "Sr. Ops Manager" for one of our clients in Carrollton TX. Please review the requirement that I have posted below & let me know if you would like us to present your resume.
Note - Should be flexible to work different shifts and also work weekends Shift timings - Post training will follow 8:00 AM to 8:00 PM EST Monday to Sunday shift coverage. (Rotating Shifts)
Job Description
The Credit Cards Judgmental lending, leaders primary responsibilities including managing end-to-end operations revolving around credit card judgement lending while ensuring the level of expected service, quality is maintained , the leader will be responsible for having frequent connects with internal stakeholder , clients and team members ,he also has to instill awareness of the team member's goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success.. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication skills ,The leader will also be responsible for the P&L of the account .
Essential Job Functions
Meet and/or exceed goals set by line of business that contribute to the Service Level Agreements with the Client.
Motivate and lead team to success using recognition, team building activities and positive reinforcement
Set and manage to production and quality expectations
Hold daily/weekly huddles to discuss results from previous days, changes, etc.
Quick learner
Good understanding of managing the P&L
Good knowledge of Windows based applications, Outlook, Word, and Excel is important
Respond to communications from client
Assist Senior Management as needed
Schedule and manage weekly WBR & monthly MBR meetings with the client
Requirements
Additional responsibilities and duties requested from Executive Management
15+ years of general banking experience along with 3+ years of managing highly analytical teams, such as risk, credit lending, underwriting, etc.
Candidate with prior experience in managing teams across credit cards, consumer lending, fraud, collections, lending underwriting is preferred
The primary responsibility of the role will be to manage end-to-end operations revolving around credit card judgement lending.
A track record demonstrating a high level of personal initiative and demonstrate leadership
Ability to swiftly understand of Client Business and its priorities
Ability to work in a faced paced environment of strong risk and controls
Must maintain the highest standard of attention to detail.
Excellent customer service and good written communication skills.
Strong work ethic and flexibility in a fast-paced environment.
Ability to manage and monitor to budget
Ability to motivate and build team to achieve required goals
A track record demonstrating a high level of personal initiative and demonstrate leadership
Preference
Candidate with prior experience in managing teams across credit cards, consumer lending, fraud, collections, lending underwriting is preferred
Should you be interested, please send me a copy of your resume in Word/PDF format along with the following details ASAP.
Full Name
Current Location:
Work Authorization
Salary / Rate expectation:
Thanks & Regards
Saurabh Kumar
InfiCare Technologies| 22375 Broderick Drive #225 Dulles VA 20166 |
Staffing Services since 2001 | NMSDC MBE Certified | The Joint Commission Certified
*Recipient of Annual si100 Award*
The annual si100 award is given to companies "which display the characteristics of long-term visibility, sustained growth, business focus, profitability and customer and employee value-creation. The esteemed list consists of companies that have made a mark in their area of expertise."
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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