Technical Support Engineer

Seeking a Technical Support Engineer to provide first-level support to both onsite and remote users. This role involves technical assistance, system setup, maintenance, and troubleshooting within a secure environment. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities:

• Provide first-level technical support to onsite and remote users as part of the help desk team.
• Assist with the installation and setup of servers, workstations, tablets, and smartphones.
• Perform hardware and software upgrades to ensure optimal performance.
• Set up and test systems, including installing and updating operating systems and software.
• Administer and maintain systems such as Active Directory, MS Exchange, VMware, phone systems, and printers.
• Coordinate with infrastructure and database administrators, project managers, and development teams.
• Engage with IT vendors for hardware, software, communications, and related services.
• Diagnose and resolve issues with network devices, printers, and business-specific applications.
• Participate in the implementation of new hardware and software solutions, providing recommendations for acquisitions and upgrades.
• Be available for after-hours emergencies and scheduled maintenance as needed.

Minimum Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or an Associate degree combined with relevant certifications and equivalent experience.
• At least 2 years of experience in IT network support or help desk roles.
• Proficiency in installing and supporting Windows 7/8/10, MS Office Suite, and Windows Server versions 2003/2008/2012.
• Preferred experience in troubleshooting and support for desktop and networking hardware, TCP/IP, DNS, VMware, SAN, and data/file security

Knowledge, Skills, and Abilities:

• Strong problem-solving and prioritizing skills; ability to manage tasks through to resolution with a sense of urgency.
• Excellent communication skills, both written and verbal.
• Professional, positive, and courteous attitude; patience in dealing with clients of varying technical proficiency.
• Self-motivated and a team player, capable of working in a fast-paced and expanding environment.
• Strong analytical and multi-tasking skills with great attention to detail.