Customer Engineer - Exchange

About Ascendion:

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands.
• Solve complex problems - and learn new skills.
• Experience the power of transforming digital engineering for Fortune 500 clients.
• Master your craft with leading training programs and hands-on experience.

Experience a community of change-makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Title: Customer Engineer - Exchange

Location: 100% remote

JD: Customer Engineers act as a key technical resource for enterprise customers in the legacy space:

• Focused on delivering proactive services such as education workshops, delivering assessments, and providing expert guidance
• Preview new technology before others in the industry and learn how to make the best from i
• Visit customers to train them and share industry and development expertise
• Be part of a thriving developer community that's constantly looking for ways to improve our customers’ experience, software development goals, and use of technology.
• Build strong customer relationships and ensure deliveries align with customer projects and milestones.
• Gain access to expertise and support from consulting practice and product groups
• Continually learn and grow professionally
• Analyze problems
• Maintain, and extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
• Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for client's customers.
• Engineers must possess strong technical writing, presentation, and training skills
• Fluent English oral and written communication

Required Experience:

• Deep understanding of Exchange server architecture 2010\2013\2016 and Exchange Online.
• Deep troubleshooting skills with Exchange server 2010\2013\2016 and Exchange Online.
• Designing & implementing services of MS Exchange server (2010, 2013, 2016, 2019) such as High availability (DAG), Public Folders, Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on-prem and cloud.
• Experience in assessing Exchange Servers, health checks of existing solutions, providing best practice recommendations, guidance on clients, and supporting customers on their operations in Exchange environments which includes change, release, performance, and availability management.
• Experience with Exchange migrations, upgrades, and optimizations.
• Deep understanding of SMTP
• Experience and skills with Failover Clustering
• Experience with PowerShell scripting
• Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments

Salary Range: The salary for this position is between $95000- 125000 Annually. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [22 days of paid time off]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!