Job Description:
- Need excellent skills in service now and PowerBI reporting.
- Strong hands on experience in SLA’s and operations management.
- Strong hands on experience in Incident management and service management.
- Familiarity with ITIL processes and Agile methodologies with strong desk side services background.
- Overseeing the deployment, maintenance, and enhancement of hardware and software support services.
- Supervising a team of IT professionals, ensuring the reliability and security of systems, and implementing best practices.
- Collaborates with various departments to understand the technology needs, aligning solutions with organizations objectives.
- Demands expertise in troubleshooting and resolving technical issues promptly, minimizing downtime and disruptions.
- Position requires a blend of strategic thinking and hands-on technical proficiency.
- Awareness of industry trends, evaluating and integrating emerging technologies that can drive operational efficiency.
- Strong Adaptability, problem-solving skills, and a proactive approach to IT operations are vital.
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Seniority level
Entry level -
Employment type
Contract -
Job function
Information Technology -
Industries
Information Technology & Services
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