IT Support Specialist

At TERRA/ASG, we don't just fill jobs—we create success stories for the talent, clients and communities we serve.

Our guiding principle is simple: we are successful when we help others become successful.

Year after year, we're named to ClearlyRated's Best of Staffing list, a testament to our ongoing commitment to service excellence and customer satisfaction.

Position Overview: In this role as an IT Support Specialist, you'll play a crucial role in providing top-tier technical support across our nationwide team. In this dynamic position, you'll troubleshoot and resolve hardware, software, and connectivity issues, configure and set up user accounts and devices, and contribute to a collaborative, fun work environment. If you have a passion for technology, excellent communication skills, and a knack for problem-solving, this is the perfect opportunity to grow your IT career and make a significant impact. This role starts out as temporary with the potential to be permanent.

You will:

• Be the Go-To Tech Guru: Provide top-notch first-tier technical support to our employees.
• Solve Problems: Respond to Service Desk tickets and troubleshoot hardware, software, network, and connectivity issues.
• Setup & Configure: Manage user accounts, workstations, phones, computers, printers, and other devices.
• Make an Impact: Ensure smooth operations and help make everyone's work life easier.
  
  

What We Offer:

• A Collaborative Team Environment: Work closely with a supportive team that values communication, sharing, and learning.
• Opportunities for Growth: Expand your responsibilities and grow your IT expertise.
• A Fun Workplace: Enjoy a positive atmosphere where we keep things upbeat and enjoyable.
• Full Benefits Package: Medical, dental, and vision coverage, a Health Savings Account, virtual care, and life and long-term disability insurance.
• Additional Perks: Paid time off, office snacks, birthdays off, and paid community service time
  
  

You have:

• Education & Experience: Any IT-related education or a High School diploma with 6 months of IT support experience (school program experience counts!).
• Tech Skills: Solid knowledge of PC hardware, mobile devices, Microsoft Windows 11, MS 365, macOS and MS Office.
• Physical Ability: Lift 10lbs frequently, 30lbs occasionally, and bulky 60lbs items with assistance.
• Networking Basics: Understanding of LANs, network protocols, IP addressing, and remote connectivity is a plus
• Communication Pro: Strong verbal and written communication skills to engage effectively with all associates.
  
  

Schedule: Monday – Friday 8:00am-5:00pm (possibility of after hours or overtime hours on occasion)

Location: Everett, WA (100% in-office)

Pay: $22.00-$25.00/hour

Benefits offered by TERRA to employees on temp or temp-to-hire assignments:

• Medical, Dental, Vision
• Virtual Care
• Life, Critical Illness, Accident, Long and Short-Term Disability Insurance
• Identity Theft Protection
• 401(K) Retirement Plan with Employer Match
• Commuter Benefits
• 6 Paid Holidays
  
  

Want to Take the Next Step?

If you're passionate about making a difference and want to be part of an organization that's consistently in the top 2% of staffing companies nationwide, we invite you to join us on our mission of creating success stories daily.