Store Sales Manager

Store Manager Job Description

Sugar Bliss is a retail bakery in Downtown Chicago Loop. As the Store Manager, you are responsible for the daily operations of the store, ensuring quality and consistency of all products, providing excellent customer service, leading by example by hiring and developing employees, and focusing your team on maximizing sales and productivity.

Leadership:

· Promotes company's mission and values and acts as positive role model and leader for the company

· Manage and direct daily store operations

· Provides superior customer service at all times

· Ensure that product quality and consistency and company policies, standards, and procedures are executed and maintained

· Monitor product and packaging inventory and ensure inventory is stocked and consistently replenished and also when to re-order supplies or go to storage

· Manage waste control and equipment maintenance and repair

· Resolve conflicts and make hard and fast decisions

· Communicate clearly and establish focused direction to execute the workload and is proactive on all tasks including special projects to finish on time

· Drive sales growth, control cost management, and maintain profit growth

· Organize and manage your time efficiently, which results in consistent productivity and customer focus

· Monitors counter staff is working efficiently and focused; delegates and prioritizes tasks to keep counter staff busy

· Manages employees to promote employee growth, efficiency, morale, and teamwork

· Direct and coach all staff by providing feedback regularly and train if necessary

Time Management:

· Multi-task and delegate to make sure assigned tasks are completed by the end of the shift or by the deadline given; keeps busy when there is downtime and able to prioritize what needs to be done first

· Can open the store before opening time and can close the store efficiently before end of the shift

Hiring/Employee Relations:

· In charge of recruiting, interviewing, hiring, and training employees and select the right people, by training them and accurately assessing their skills

· Trains new hires and maintain overseeing their progress and correct any issues at time of issue

· Be able to handle employee relations

· Create time schedules and substitutions and sub and work extra if needed and to cover emergency shifts

· Monitors counter staff is working efficiently and focused; delegates and prioritizes tasks to keep counter staff busy

· Sets and example and attends all schedules shifts and comes to work and clocks/in out on time and takes lunch breaks and breaks on time and within allotted time

Analytical and Decision-Making Skills:

· Strong analytical and problem solving skills to deal with issues that may come up during the typical workday

· Able to think quickly and make decisions

Written and Communication Skills:

· Ensure high customer and client satisfaction

· Works together and communicates with the Pastry Chef to make sure all products and orders that the customer receives has a positive experience

· Point of contact if customer has issues; Listens carefully and responds immediately to customer requests and problems

· Reviews work procedures and operational concerns to determine methods to improve customer service, production, performance and safety and sanitation

Sales/Marketing Skills:

· Brand ambassador and positively represents the Sugar Bliss brand to employees and customers

· Clearly communicate goals to employees to ensure daily and monthly sales goals are met

· Identify opportunities to drive sales and attracts customers by implementing marketing, advertising, public, and community relations programs

· Ability to develop new sales and marketing ideas

· Take weekly photos and videos and upload for social media

· Ability to take catering, wedding, special request orders and be able to close all orders

Required Skills

· 2-4 years of retail management experience preferably in food or retail environment

· Bachelor's degree or equivalent experience

· Excellent written and verbal communication skills (English) and math skills

· Proficient in Microsoft and Excel

· Attention to detail

· Ability to problem solve

· Ability to work efficiently and prioritize tasks

· Excellent interpersonal, communication and facilitation skills

· Proven ability to work independently and collaboratively, with flexibility to move between projects in a fast-paced environment

· Ability to step into any position in any store.

· People Oriented - enjoys working with our guests and employees, possess good communication and interpersonal skills.

· Excellent follow up skills

· Must be available to work a flexible schedule including weekends and holidays and cover shifts

· Must be able to lift 50 pounds. Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.

· Serve-Safe certification required

Benefits

· Healthcare & Dental Insurance

· Paid Time Off Days

· Discounts