Virtual Seasonal Benefits Counselor

Aon Is Looking For A Seasonal Benefits Counselor

• Work from home opportunity - any state within the US*
  
  

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group virtually with start dates beginning in September 2024.

Your Impact As A Seasonal Benefits Counselor

Job Responsibilities

• Virtually attend orientation and client training
• Elevate the enrollment experience of our client’s workforce
• Proficiency in the benefit enrollment cases which have been assigned
• Ability to support the communication and enrollment of core and voluntary employee benefits in a call center environment
• Be polite and courteous to all customers and staff. Maintain a professional demeanor at all times
• Regular and timely attendance
• Adhere to all work and break schedules
• Work remote flexible schedules (day or evening), based upon workload and client requirements
• Communicate information thoroughly and perform work completely and accurately
• Enter information accurately into the enrollment system
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company
• Perform all other related and compatible duties as assigned.
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.
  
  

You Bring Knowledge and Expertise

Required Experience

• Experience in Customer Service and/or sales experience in person and over the phone
• Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy
• Proficiency in computer skills including the ability to navigate dual computer screens, work with a variety of enrollment systems, web tools, and ability to set up computer for remote work environment
• Ability to work in a team environment
• Ability to work a flexible 8 hour shift with call center hours of 8am-8pm
• Ability to flexible for on call work with peak season of September to December
• Ability to manage replies in a chat workflow responding to inquiries with speed and accuracy
• Ability to work from home, any location within the United States
  
  

Preferred Experience

• 1 + years of experience in Customer Service and/or sales experience in person and over the phone
• Benefits experience
• Bi-lingual Spanish
  
  

Education

• High school diploma or equivalent. College degree preferred. Responsibility and/or an equivalent combination of education and experience.
  
  

Salary range or hourly pay range for the position

• The hourly pay range for this position is [$19.00-$28.13] per hour. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is not eligible to participate in one of Aon’s annual incentive plan.
  
  

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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