Manager - Law Library Research & Intelligence

Harbor is seeking a dynamic Research + Intelligence Manager to join our Research and Intelligence division. The R&I Manager provides specific area focus and experience in research and information services within legal law libraries primarily for AmLaw 200 firms. Overall, this role is responsible for applying research and information services, knowledge and experience to our clients. This role builds the foundational experience and training needed to pursue the path of a subject matter expert within the research and information solutions team. This is a full-time, fully remote position that can be worked from anywhere in the US (preference for East Coast).

Responsibilities:

• Manage research and intelligence (R+I) projects and/or engagements to achieve both internal and external goals including, but not limited to, revenue, outcomes and contractual terms through effective project management and planning, annual or vendor renewal plans, resource utilization, financial and profitability reporting and tracking, and effective communication with direct managers, project teams and client stakeholders
• Lead the management of R+I projects and client teams in effectively executing on R+I services and deliverables; including but not limited to vendor renewals and management, managing part/whole of the client’s legal library, managing retrieval and/or research services and providing R+I strategic advisory services through assessments and strategic leadership support
• Effective summary/delivery of client data and information, insights and recommendations
• Ensure successful project and engagement management by client team collaboration, leverage internal intellectual property and knowledge, prepare and present meeting materials, identify process improvements and efficiencies, vendor negotiations and implementation and communication with both internal team members as well as external area stakeholders
• Strategic ownership and delivery of client deliverables including, but not limited to, current state assessment, annual planning/reporting, KPI measurements and tracking, client invoicing and fees, client engagement renewals
• Partnership with Director+ levels on business development activities and execution; including sales materials and proposals, building strong stakeholder relationships, expanding and extending relationships and service offerings
• Lead creation of internal processes, standards, workflows and resources to effectively deliver on R+I services/solutions

Qualifications:

• MLS or MLIS from an ALA accredited institution and/or JD is strongly desired
• 5+ years of experience conducting legal research and working with research tools, law library services (including vendor management, interlibrary loans), and managing projects/teams preferably in a legal law library environment.
• Strong communication skills and the ability work directly with clients as well as internal stakeholders.

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.