Payment & Gift Card Analyst (Remote)
To support the credit and gift card operations through exceptional customer service to our customers, performing analysis to drive program performance and increase sales. All of these functions work to support customers online and in stores. This role also works with the stores team in partnership of the payment programs.
Essential Function
Required/
Preferred
H.S. Diploma or GED
Bachelor’s
Preferred
Experience
Experience Details
Required/
Preferred
1-3 years
Customer Service/Credit phone experience
Required
1-3 years
Analytical experience
Required
1-3 years
Credit card and payment type experience
Preferred
1-3 years
Gift Card Program experience
Knowledge, Skills And Abilities
Microsoft Office proficiency, especially in Outlook, Excel and Power Point
Analytical Skills
Strong communication skills – written and oral
Demonstrated focus on delivering high quality customer service
High integrity and handle cash/funds in adherence to company policies and procedures
SQL knowledge – preferred
PHYSICAL DEMANDS/WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demands
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at [email protected]. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.
We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
#IND3
#REMOTE
Essential Function
- Resolves gift card discrepancies for stores and eCommerce businesses
- Reconcile sales and payments for gift cards related to B2B (business to business) vendors
- Process, track and ship out orders to B2B vendors
- Provide high quality customer service and resolve customer issues timely
- Home Office primary point of contact to research and resolve gift card, credit card and debit issues
- Drive the gift card sales strategy in partnership with leadership team, stores team and B2B vendors
- Perform gift card analytics around sales, redemptions, refunds, promotions and inventory
- Primary point of contact for gift card store initiatives and events
- Work credit card, debit card, Paypal & BNPL disputes and chargebacks
- Research and resolve Afterpay, PayPal and other eCommerce payment failures
- Responsible for activating gift cards and handling funds with complete accuracy and according to policies and procedures
- Serve as backup support for the ecommerce Fraud team when needed
- Performs other duties as assigned
- Complies with all policies and standards
Required/
Preferred
H.S. Diploma or GED
Bachelor’s
Preferred
Experience
Experience Details
Required/
Preferred
1-3 years
Customer Service/Credit phone experience
Required
1-3 years
Analytical experience
Required
1-3 years
Credit card and payment type experience
Preferred
1-3 years
Gift Card Program experience
Knowledge, Skills And Abilities
Microsoft Office proficiency, especially in Outlook, Excel and Power Point
Analytical Skills
Strong communication skills – written and oral
Demonstrated focus on delivering high quality customer service
High integrity and handle cash/funds in adherence to company policies and procedures
SQL knowledge – preferred
PHYSICAL DEMANDS/WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demands
- Remote Work Frequency: Weekly
Accessibility Guidelines:
Belkcareers.com is committed to making the on-line application experience easy and accessible to individuals with disabilities. We are constantly making improvements to comply with the spirit of the "Americans with Disabilities Act," and the Web Content Accessibility Guidelines. If any of the information on the belkcareers.com website is not accessible to you due to a disability, please contact us via email at [email protected]. Please provide the location of the inaccessible information and the format you wish to have the information presented and we will be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 and we will be happy to assist you with the application process.
We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
#IND3
#REMOTE
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Accounting/Auditing and Finance -
Industries
Retail
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