Information Technology Specialist

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions. We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a "family" spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

The benefits of working for KCH include:

• Medical, Dental, Vision, and Life insurance
• Education Assistance and Guided Career Pathways
• 4% 401K employer match
• In-house medical, dental, or behavioral health services
• Year round, affordable on-site childcare at KCH Kid’s Club

A Kaniksu Community Health, our IT Specialist is the first point of contact for our clients' technical support needs. This role involves troubleshooting hardware and software issues, providing excellent customer service, and assisting with network-related tasks. A typical day of a IT Specialist might include:

• Provide first-level technical support to end-users via phone, email, and remote tools.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Assist with the installation, configuration, and maintenance of computer systems and network equipment.
• Document all support activities and resolutions in the ticketing system.
• Escalate unresolved issues to higher-level support teams as necessary.
• Maintain and update technical documentation and knowledge base articles.
• Collaborate with other IT team members to ensure smooth operation of the IT infrastructure.
• Assist with network monitoring, performance tuning, and basic network administration tasks.
• Educate users on best practices for using hardware, software, and network resources.

Experience Needed to Land this Gig:

• Associate's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 1-2 years of experience in a help desk or technical support role.
• Basic understanding of networking principles, including TCP/IP, DNS, DHCP.
• Experience with Windows and macOS operating systems.
• Familiarity with Active Directory and Google Workspace administration.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• A+ and/or Network+ certification is advantageous.
• Experience with network hardware (e.g., routers, switches, firewalls).
• Experience with VMWare or other virtualization software
• Experience with healthcare software and the unique skills associated with healthcare IT
• Familiarity with scripting and automation (e.g., PowerShell).
• Server installation and administration

Work Schedule:

Full Time

No. of Hours/week - 40

4x10s (Tuesday to Friday) or 5x8s (Monday to Friday)