IT Support Specialist

The IT Support Specialist will be the main point of contact for employees with technology issues, and is responsible for troubleshooting, resolution, and follow-up. Other responsibilities will include infrastructure monitoring, equipment deployment, maintenance of systems/applications and a variety of technology related tasks. Schedule to include hours between 8 or 8:30 a.m. and 5:00 p.m. Monday-Friday.

Position will require travel to all Range Bank offices.

Primary Responsibilities

• Handles problem recognition, research, resolution, and follow-up for bank technology issues
• Assists employees with installation, configuration and ongoing usability of system hardware and software
• Adapts communication with employees based on their level of technical understanding
• Troubleshoots and diagnosing computer hardware and software issues
• Follows established procedures and policies to provide good system control and maintains sufficient records for good audit trail of all transactions handled by the department
• Assists and makes recommendations for future system development
• Ongoing documentation maintenance
• Participates in other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness
  
  

Minimum Requirements

• 2 years IT experience or some college in related field
• Strong problem solving, attention to detail and troubleshooting skills
• Advanced knowledge of Microsoft Office 365 including Outlook, Work, Excel and PowerPoint
• Ability to maintain and prioritize multiple tasks and projects
• Ability to apply good judgment in decision-making
• Ability to communicate highly technical information to non-technical users
  
  

Preferred Qualifications

• College degree in the information technology field, or equivalent experience
  
  

Full Time Benefits include:

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Health insurance through Blue Cross Blue Shield of Michigan
• Telehealth with $0 copay
• HSA plan options, including employer contribution
• Vision
• Dental
• 401(k) retirement plan with up to 4% match (after 1 year)
• Short term disability insurances (paid 100% by company)
• Long term disability insurance (paid 100% by company)
• Life insurance (paid 100% by company)
• Voluntary life insurance
• Employee Assistance Program
• Employee Stock Purchase Plan
  
  

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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