Danta Technologies Hilton Head Island, SC

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Desktop Support Manager

Danta Technologies Hilton Head Island, SC

1 month ago

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FSO Manager / DSS Manager / Field Service Manager / Desktop Support Manager - Hilton Head Island, SC 29926 (100% Onsite)

Description-

Minimum 5 Years of Experience in IT Operations and Leadership Role
Total of 10
IT experience
Good understanding of support processes and ability to manage and develop a team
Experience in managing a team of Field Support engineers, IT Support engineers
Experience on Vendor service management
Excellent communication and co-operation skills
Proactive and independent ways of working
Fluent oral and written English
ITIL knowledge, certificate is considered an advantage
Good interpersonal skills and customer-oriented mindset
Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
Should be able to work on Microsoft Office tools

Roles & Responsibilities

Provide IT operational expertise leveraging 1) global industry standards (e.g.: ITIL) and 2) ensuring Customer's standards are followed
Monitors service delivery performance and compliance with high focus on Employee Experience
Has a deep understanding of:
The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
The Services: Who deliver What, Key Contacts
The Employees: Type, Needs and Challenges
Able to execute changes/IMACs along with the larger IT team

Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues

Travel to sites in the cluster
Work with the field services tech, field services site lead and off shore/onshore various technology teams to achieve end user wow experience

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.

Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting

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