Baker Hughes is seeking to fill the position of Senior Customer Service Management Staff for our Bently Nevada business in the Gulf Sub-region of the US. The Bently Nevada Customer Service Manager role demonstrates financial accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.
As a Senior Customer Service Management Staff, you will be responsible for:
Owning the financial revenue forecasting and reporting of Services Sales and margin.
Delivering accurate results on the committed forecast.
Acting as P&L leader for the assigned sub-region.
Participating in developing and leading the execution of the Bently Nevada Services growth strategy taking into consideration services pricing, financials and operational excellence
Driving sub-region strategy for developing after sales market by promoting training, SSA, reactive, retrofits and Time & Material solutions
Working closely with regional sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for the sub-region
Building successful long-term relationships with specific customers within the sub-region
Interfacing regularly with the Service Director to review the progress of regional growth initiatives and participate in the development of new service offerings
Collaborating with Fulfillment Manager, MDS Manager, SSA Leader and their respective teams to ensure and maintain excellent service delivery
Fuel your passion
To Be Successful In This Role You Will
Bachelor's Degree in Engineering from an accredited university
10yrs+ of experience in Field Services
Ability to travel within assigned region
Have significant experience in the industry and the vibration technology
Provide successful customer service mindset
Provide working knowledge of contract terms and conditions
Work in a way that works for you
Role
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our Inventions Have Revolutionized Energy For Over a Century. But To Keep Going Forward Tomorrow, We Know We Have To Push The Boundaries Today. We Prioritize Rewarding Those Who Embrace Change With a Package That Reflects How Much We Value Their Input. Join Us, And You Can Expect
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Education Assistance
Generous Parental Leave
Mental Health resources
Dependent Care
Additional elected or voluntary benefits
About Us
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Technology, Information and Media
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