Minimum of 1 year experience in a customer service role, preferably within a high-volume call center environment, ideally in healthcare, social services, or similar fields.
At least 1 year of experience as a pharmacy technician.
State or national pharmacy technician license is required.
Verifiable high school diploma or GED.
Position Overview
As a Pharmacy Technician, you will play a vital role in providing support to members and providers by handling incoming calls and assisting with approvals and denials.
Key Responsibilities
Answer incoming calls from members, providers, and other stakeholders, providing professional assistance throughout the criteria-based prior authorization process.
Maintain accurate and timely documentation of all approvals and denials.
Direct clinical inquiries and judgment calls to the pharmacist as needed.
Employment Type: Contractor
Seniority level
Entry level
Employment type
Contract
Job function
Health Care Provider
Industries
Human Resources Services
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