IT Support Specialist

Kolter Solutions is seeking an IT Support Specialist!

Location: Onsite- Charlotte, NC

Job Description:
In this role, you will act as the primary point of contact for locations assigned to you as well as work across the organization as part of a team. The IT Support Specialist works with internal and external resources to ensure that the systems are operating correctly, staff has the required access, service requests are processed efficiently and that operations have continuous use of the solution. Specifically, you will be responsible for Tier 1-2 support for desktops with Windows operating systems, triage software applications, assist users in the efficient use of applications, and provide clear, concise technical communications to escalate issues to senior leadership or vendors. A thorough knowledge of Windows software, variety of hardware knowledge and good communication and people skills are necessary.
Job Duties:

• Create, review and triage support Tier (1-2) tickets on a timely basis
• Provide end-user desktop support via remote support tools or in person visits
• Install and configure new Windows 10 computers, monitors and printers.
• Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
• Knowledge or ability to learn about Cisco switches, internet connectivity and Cisco IP phones
• Create clear, concise process and system diagrams and other supporting documentation
• Assist with other projects and tasks as required
• Strong communication skills are required with the ability to prioritize multiple tasks
• Track and generate reports on a monthly basis for outstanding issues
• Coordinate with vendors to execute software and firmware upgrades
• Communicate with users, vendors and IT in a professional manner
• Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies

Minimum Qualifications:

• Minimum 3 years of technical experience working with hardware/software
• Must have experience providing end user support with Windows 10, printers and monitors.
• Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, video-conferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
• Microsoft training and related certifications are a plus
• Ability to assess customer needs to craft and deliver solutions
• Strong interpersonal, organizational and customer service skills
• Ability to manage multiple projects and own tasks concurrently
• Ability to work flexible/extended hours when requested or participate in an on call schedule
• Willingness to share knowledge and help cross-train peers
• Able to work both independently and effectively with remote team members as necessary

Kolter Solutions is a leading professional staffing company based in Central Florida. We place highly skilled individuals on a contract, contract-to-hire and direct hire positions at clients nationwide.
Kolter Solutions has proudly been recognized as the " Best Places to Work ” by the Orlando Business Journal and Staffing Industry Analysts (SIA). We are also in the Fast 50 – 2020 Fastest growing companies in Central Florida !
We offer:

• Full Health Benefits
• Vision
• Dental
• 401 (k)
• Pet Insurance
• Life Insurance
• Supplemental Benefits such as short-term disability, accidental insurance, and supplemental dental and vision.
• Employee Discounts
• Referral Program

Kolter Solutions is an Equal Opportunity Employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under federal, state or local applicable law.