Reporting to the Senior Program Manager and Ticketing Coordinator, the Ticketing Assistant will primarily support the programming team in all non-classical programs across multiple venues including the Hollywood Bowl, The Ford, and Walt Disney Concert Hall from June 1 – October 31.
The Ticketing Assistant(s) will work with the Ticketing Coordinator to handle the ticketing needs of all shows throughout the summer season. Coverage of all non-classical concerts at multiple venues will be split between the Ticketing Coordinator and Ticketing Assistants, exact assignments to be determined. This is a non-regular part-time position, tentatively from June 1 – October 31. Individual start dates to be determined upon hiring.
Position Elements
The Ticketing Assistant will support the Ticketing Coordinator with the responsibility of fulfillment, tracking, and distribution of department ticket needs and parking requests to assigned concerts.
This position will process internal orders, both comp and purchased, and facilitate external comp ticket orders for artists, agents and record labels.
Coordinate any outstanding ticketing needs, releases, holds with box office.
On event days, act as onsite contact and liaison for any artist ticketing issues or last minute requests.
Responsible for screening, reviewing and resolving artist inquiries in regards to credit card information, ticket distribution, pricing and general venue information
Distribute ticket counts to department heads, producers, agents, artist managers, etc.
Collaborate with other members of the ticketing staff on the creation of event seating maps.
Assists Program Manager as needed with concert pre-sales and on-sales.
Must be available to work on concerts as assigned from approximately May 1 – October 30. Hours will vary per week based on concert and projects assigned to the individual.
High School Diploma or its equivalency
2-4 years of related work experience
Experience working with high volume ticketing requests
Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems
Must be organized, detail-oriented and self-motivated
Ability to multitask, prioritize and remain calm in a fast-paced environment
Customer service oriented in all industry and interoffice interactions
Must be able to work flexible schedule including nights, weekends and some holidays
Excellent oral and written communication and relationship building skills: ability to present information effectively and ability respond to questions and/or inquiries from co-workers, artist teams, VIP clients, etc
Seniority level
Entry level
Employment type
Part-time
Job function
Sales and Business Development
Industries
Musicians
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