Network Infrastructure Engineer

Job Description

Job Title: Network Infrastructure Engineer

Department: Operations

Reports to: Director of Deployment; with interaction with VP of Technical Operations

Job Brief

The Network Infrastructure Engineer is responsible for the determination of client needs and the execution required for office moves, expansions, or implementation of substantial systems requiring changes in a networking environment. During the needs analysis the Network Infrastructure Engineer will be responsible for client engagement; vendor engagement and must have the ability to properly provide details so that a scope of work and design document can be created by VP of Technical Services or the Solutions Engineer. Examples to include, but not limited too – SIP/VOIP phone systems; firewall & switch deployments; wireless solutions.

Essential Duties and Responsibilities:

Perform Site Surveys and requirements for projects.

• To include but not limited too – wireless solutions; phone systems; site requirement review for new client locations or expansions.
• May require engagement and interaction with 3rd party vendor(s) OR identification that additional resources are needed (ie. Cabling or electrical)
• Provide required documentation and communication to Solution Engineer & VP of Technical Services.
  
  

Vendor communication.

• Understand their requirements and impact on current or new solution.
• Ability to engage, schedule and have solid communication between vendor, client and DPS.
  
  

Deployment/implementation of DPS provided solutions.

IT Glue documentation. Document new solution / remove any solutions being replaced.

• Include copy of configuration files at time of deployment. When changes are made, make sure documentation receives new configuration file, and any necessary documentation is updated.
  
  

Work with DPS personnel to assist in troubleshooting client networking and infrastructure related issues and requests.

• Support relating to issues relating to technical issues involving Microsoft’s core business applications, as well as virtual environment built on Citrix, Microsoft, and VMware.
  
  

Participate in creating and maintaining DPS corporate best practices.

Administrative documentation to include accurate time and work detail recording.

Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Document internal processes and procedures related to duties and responsibilities.

Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Engage in agreed education, certifications for continued technology knowledge.

Improve customer service, perception, and satisfaction.

Support the core principals of DP Solutions: Surprise & Delight; Teamwork; Own It; Our People Matter; Long Term View; Integrity

Perform related duties as assigned by supervisor

Maintain compliance with all company policies and procedures

Knowledge, Skills and/or Abilities Required:

Requires strong understanding of networking including both physical and operational requirements.

Requires understanding of general requirements for Voice, Wireless and Telecom solutions.

Skills to diagnose and effectively troubleshoot technical issues.

Self-motivated with the ability to multi-task and adapt quickly to change.

Ability to work in a team and communicate effectively.

Technical awareness: ability to match resources to technical issues appropriately.

Service awareness of all organization’s key IT services for which support is being provided

Understanding of DPS support tools, techniques, and how technology is used to provide IT services.

Typing skills to ensure quick and accurate entry of service request details.

Understanding of processes within ConnectWise, Automate & IT Glue.

Ability to utilize the Microsoft Office Suite, especially Visio and Word, to create documentation.

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Must be able to lift and carry up to 50 lbs

Must be able to talk, listen and speak clearly on telephone

Company Description

From 1971 up to today, we've been providing our clients with smart IT solutions and diligent customer service to help them achieve business success. Through our adherence to best practices, we're committed to the long-term development of every customer we serve, no matter their size. Today with over 1,000 satisfied clients locally and nationwide, DP Solutions is the premier IT technology solutions provider in the mid-Atlantic, serving as the IT company of choice throughout Maryland, Pennsylvania, Virginia and beyond.

From 1971 up to today, we've been providing our clients with smart IT solutions and diligent customer service to help them achieve business success. Through our adherence to best practices, we're committed to the long-term development of every customer we serve, no matter their size. Today with over 1,000 satisfied clients locally and nationwide, DP Solutions is the premier IT technology solutions provider in the mid-Atlantic, serving as the IT company of choice throughout Maryland, Pennsylvania, Virginia and beyond.