Solving Problems with Design Thinking: Ten Stories of What Works

Available instantly

Audiobook
$0.00
with membership trial

Hardcover
$16.99

Your audiobook is waiting!

Click above for unlimited listening to select audiobooks, Audible Originals, and podcasts.
One credit a month to pick any title from our entire premium selection — yours to keep (you'll use your first credit now).
You will get an email reminder before your trial ends.
$14.95 a month after 30 days. Cancel online anytime.

Learn more about membership

Sold and delivered by Audible, an Amazon company

List Price: $19.95

By completing your purchase, you agree to Audible’s Conditions Of Use and Amazon's Privacy Notice.

Sold and delivered by Audible, an Amazon company

Solving Problems with Design Thinking: Ten Stories of What Works Audible Audiobook – Unabridged

Jeanne Liedtka (Author), Andrew King (Author), Dina Pearlman (Narrator),

4.4 145 ratings

See all formats and editions

Sorry, there was a problem loading this page. Try again.

Design-oriented firms such as Apple and IDEO have demonstrated how design thinking can directly affect business results. Yet most managers lack a real sense of how to put this new approach to use for issues other than product development and sales growth. Solving Problems with Design Thinking details 10 real-world examples of managers who successfully applied design methods at 3M, Toyota, IBM, Intuit, and SAP; entrepreneurial start-ups such as MeYou Health; and government and social sector organizations including the City of Dublin and Denmark's The Good Kitchen.

Using design skills such as ethnography, visualization, storytelling, and experimentation, these managers produced innovative solutions to problems concerning strategy implementation, sales force support, internal process redesign, feeding the elderly, engaging citizens, and the trade show experience. Here they elaborate on the challenges they faced and the processes and tools they used, offering their personal perspectives and providing a clear path to implementation based on the principles and practices laid out in Jeanne Liedtka and Tim Ogilvie's Designing for Growth: A Design Thinking Tool Kit for Managers.

Listening Length

7 hours and 19 minutes
Author

Jeanne Liedtka, see all
Narrator

Dina Pearlman
Audible release date

June 14, 2016
Language

English
Publisher

Audible Studios
ASIN

B01GU2Y1SI
Version

Unabridged
Program Type

Audiobook
See all details

Report an issue with this product or seller

Read & Listen

Switch between reading the Kindle book & listening to the Audible audiobook with Whispersync for Voice.
Get the Audible audiobook for the reduced price of $7.49 after you buy the Kindle book.

People who bought this also bought

Page 1 of 1Start OverPage 1 of 1

Only from Audible

Page 1 of 1Start OverPage 1 of 1

The Ten Faces of Innovation
Tom Kelley
300
Audible Audiobook
$0.00 Free with Audible trial
Your Deceptive Mind: A Scientific Guide to Critical Thinking Skills
Steven Novella
44
Audible Audiobook
$0.00 Free with Audible trial
How to Think Like a Great Graphic Designer
Debbie Millman
80
Audible Audiobook
$0.00 Free with Audible trial
How to Get Ideas
Jack Foster
235
Audible Audiobook
$0.00 Free with Audible trial
Simply Said: Communicating Better at Work and Beyond
Jay Sullivan
891
Audible Audiobook
$0.00 Free with Audible trial

Product details

Listening Length	7 hours and 19 minutes
Author	Jeanne Liedtka, Andrew King, Kevin Bennett
Narrator	Dina Pearlman
Whispersync for Voice	Ready
Audible.com Release Date	June 14, 2016
Publisher	Audible Studios
Program Type	Audiobook
Version	Unabridged
Language	English
ASIN	B01GU2Y1SI
Best Sellers Rank	#148,700 in Audible Books & Originals (See Top 100 in Audible Books & Originals) #317 in Business Decision Making & Problem Solving #333 in Organizational Behavior (Audible Books & Originals) #392 in Business & Organizational Learning

Customer reviews

4.4 out of 5

145 global ratings

Zero tolerance for fake reviews

Sort reviews by

Top reviews from the United States

There was a problem filtering reviews right now. Please try again later.

Ron Benza

Thorough review of Design Thinking in Practical Terms

Reviewed in the United States on March 7, 2014

Verified Purchase

The ten case history way of reviewing Design Thinking is masterful and beautifully bridges the gap between theory and practical application. Only critique is what I expected to be the crowning case--#10 Intuit--could use a rewriting. It needs to be told as a story as are the other nine cases to better involve the reader. But that is a minor flaw and does not diminish the power of this book. It is excellent.

Helpful

Amazon Customer

Excellent for Individuals as well as "Big Company" politics

Reviewed in the United States on September 22, 2013

Verified Purchase

First, this is a GREAT little book on Kindle or your Amazon cloud-- the publishers/ authors knew better than to use mice sized illustrations, formulas that get slaughtered, etc. on e-readers. The little "essence" curve diagram for design thinking, for example, (based on the more expensive and thorough previous text like books by these authors) is large, crisp, and nicely embedded in the Kindle page spread about asking the four DT "Whats" about what is, what if, what wows and what works.

In the sense of Gail Fairhurst's powerful framing book ( The Power of Framing: Creating the Language of Leadership ) this little book contains illustrative stories about how the frame of "design thinking" (a combination of creativity, customer research, engineering and marketing all rolled up into a strawman "how designers think" model) make folks like Apple successful.

This is where I start to differ a little with the publisher's promos. The book, in promo, comes off as a "big company" text-- how to get around the politics of managers not thinking they are creative and selling new and innovative ideas to "execs." Well, frankly, this book and frame work just as well if you're an infopreneur wearing the design, management, accounting and distribution hats on different days in a one person writing, software development, consulting, etc. company! This book is a kindof "lab" for the lectures of the author's other fine, larger texts on design thinking, as it cuts right to the chase of real world stories (also a DT technique!). Frankly, I've read all three books in the series and will opine that this one is fine to grok the whole idea.

There are fads like one minute manager etc. that writers make up and become "trendy." DT could be seen in that frame, but so could the iphone, so... don't dismiss it because it DOES have elements of let's create a neologisim and hope people buy it. There are legitimate and helpful new angles/ frames whether you're a brilliant design creative framing into finance or vice versa. As an Engineer, I see fellow creatives - design engineers in my field who don't "believe" they have a creative bone in their body, yet they do what this book calls design thinking all day long.

This book kicks in when you leave the most efficient design pattern in OOP and start considering the user interface. Of course the specific best of breed book in that field is Cooper ( About Face 3: The Essentials of Interaction Design ), but this is a close second at the 30,000 foot view scale, with variety that includes a wide array of products and ideas, and tangentially, even services.

For the price on Kindle, and the new frames it opens up, highly recommended.

11 people found this helpful

Helpful

Michael Gastin

Good insights through case studies, but lacks metrics

Reviewed in the United States on March 2, 2015

Verified Purchase

Decent set of design-thinking case studies. It suffered from a lack of metrics, meaning it would have been nice to get an idea of the impact these projects had other than, "We got people really excited and talking about X" or "Now our whole team is committed to this approach." Those are fine, but I think for design thinking to be taken more seriously by the business community, it has to at some point demonstrate its value quantitatively. I would have given five stars if the case studies included proper measurement.

6 people found this helpful

Helpful

Alan Gordon

Jeanne Liedka's book is a practical guide-book as to how ...

Reviewed in the United States on November 28, 2015

Verified Purchase

Jeanne Liedka's book is a practical guide-book as to how to initiate innovation. Others provide the theory behind design thinking. Jeanne guides readers as to how the theory is put into action. If you appreciate Roger Martin's contributions to leadership, you will be greatly assisted by Jeanne's ability to show how it works.

Helpful

Mark P. McDonald

The first two chapters are great, then it bogs down a bit

Reviewed in the United States on June 6, 2014

Verified Purchase

Design thinking is one of the those things that define the future of management and business and therefore it is critical to understand and apply. This book starts out doing perhaps the best job of explaining Design Thinking in a clear and understandable way. That makes the first first 15 pages among the best I have read on the subject.

The books idea to illustrate the application of design thinking in a varied set of situations is also excellent. Unfortunately this is where the book bogs down as the cases focus more of explaining what people people did in narrative form rather than showing how design thinking helped solve the problem. This leads to case chapters which make up the majority of the book that are illustrative and a bit heavy without being incisive.

This makes Solving Problems with Design Thinking more of a secondary book to read rather than the place to start to understanding design thinking. I would recommend Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
by Tim Brown as a good place to start. Also Service Design: From Insight to Implementation by Andy Polaine, Lavrans Løvlie and Ben Reason is another book that is a great place to start.

20 people found this helpful

Helpful

Jeffrey Heilbrunn

Required Reading

Reviewed in the United States on October 11, 2013

Verified Purchase

The essence of the book gives you a paradigm for thinking. I used the paradigm in a recent MBA business policy class along with the Ten Types of Innovation. Try using the basic concepts in the design of innovation in all parts of the business. For this I give it Five Stars.

5 people found this helpful

Helpful

Carlos Henrique Lobao Pegurier

the book is useful because it describes objective exemples from real life of ...

Reviewed in the United States on February 29, 2016

Verified Purchase

As a big fan of Design Thinking, the book is useful because it describes objective exemples from real life of different organizations, from different sectors, of how they used design thinking to solve real life problems.

Helpful

Brien Hayes

Success via design

Reviewed in the United States on February 17, 2014

Verified Purchase

Easy to read, direct. The case studies were deep enough to take something from them. The author should write a chapter examining scenarios where service design was not successful and why. The reader needs both sides to be informed

Helpful

Top reviews from other countries

Translate all reviews to English

Prenzelberg

Design Thinking praxisorientiert

Reviewed in Germany on August 21, 2022

Verified Purchase

Schöne Ergänzung zu manchem eher theoretischen Werk zum Design Thinking: 10 Anwendungsfälle aus der Praxis dieser agilen Methode, die neben Scrum und Kanban zu den bekanntesten im Spektrum des agilen Projektmanagements zählt.

Translate review to English

Sophie Janett

Nice format and easy to read

Reviewed in France on October 24, 2019

Verified Purchase

I had to buy this book for a class called business decision support

M. Boustani

Excellent book for an introduction to Design Thinking!

Reviewed in Canada on February 16, 2015

Verified Purchase

If you are in Design Thinking then this book is meant for you.
Very simple and clear to understand.
The authors took care of covering an excellent angle: how to motivate readers/learners to get familiar to the principles of design thinking.
I would recommend it if you are curious and interested to discover what DT can do for you.

rajesh

Worth A Buy! Good book to open up your mind to possibilities

Reviewed in India on April 17, 2016

Verified Purchase

Good book, like it already though I have completed reading only the first 3 case studies.
Good book to open up your mind to possibilities with real world examples that I found easy to relate to my work.

2 people found this helpful

Jay

Good Quality Pages

Reviewed in India on June 19, 2020

Verified Purchase

Geniune and good quality pages. Will update on the content soon.

One person found this helpful

See more reviews

Solving Problems with Design Thinking: Ten Stories of What Works Audible Audiobook – Unabridged

Read & Listen

People who bought this also bought

Related to this topic

Only from Audible

Product details

Customer reviews

Top reviews from the United States

There was a problem filtering reviews right now. Please try again later.

Top reviews from other countries