Travelocity has an extensive FAQ section which addresses every frequently asked travel/booking question under the sun.
From information about cancellations, car rentals went south, rethinking your travel dates, overbooked hotels, and issues caused but disruptive weather - this is where you'll find it.
Got a question about using a Travelocity coupon? You may find your answer here without having to reach out to customer service.
Simply click on "Guarantees" to find this section.