Factor_ Prepared Meal Delivery 4+

I started factor meals in February of 2022 to just see if they were any good. I wasn’t planning on losing weight and was actually disappointed in the meals due to how they looked and the cost. Then I tried one and was astonished how good it was. I thought it would have been like a TV dinner but it was really good food and strangely filling. I did their meals for two months until the discounts ran out. I lost 10 points with their meals filling in 5-7 of my lunches at work and dinners at home. My doctor also just noted I had high cholesterol so I was trying to make some lifestyle changes but wasn’t expecting to lose weight as it has always been a struggle. I would still order them but the cost is too high for my food budget. However it started my weight loss motivation and I am down another 7 pounds since I quit factor.

The high protein meals are really good for full schedules. They are so much healthier than fast food meals for my lunches at work. I have consistent night meetings and hate cooking. These were perfect for my lifestyle. I hope they continue to stay in business and help others in the same boat as I was.

The food is hands down really good and can accommodate different diets. However the app is frustrating to use. It’s not smooth moving around the app at all. If you hit the back button on a page it takes you back to the main screen and not the previous page. When your meals are ordered for the next week you can go view it on the main screen, it takes you to the orders history tab with a different layout. It’s sometimes difficult to edit your meals and save it.

Also, my biggest gripe is that you cannot view meals you have rated. I just finished speaking with customer service where they confirmed there is no way to view this on the app or website. They were able to pull a list of meals showing as my favorites that they said is used for the auto meal references for upcoming weeks. However that list is inaccurate. It was missing meals I love or always order and almost everything on the list I did not like (short list). So when you rate meals….it’s all for nothing 🤷🏽‍♀️. I was told to look at my order history to see what I ordered in the past (at least 10 weeks worth of meals) and remember what I liked/disliked 🙄. Other meal boxes have this option for the customer to review at any time without contacting support. This helps with future orders. For the amount of money spent the app and website should be better.

I’ll be writing down which meals I like in the mean time if I choose to stick with them.

I really wanted to love Factor. I have ordered for four weeks now and all four boxes had some kind of issue. First box was missing 3 out of 8 meals. Second box was missing 2 out of 8 meals and most of the meals came with a side of green beans that were under-ripe or something and inedible. Third box had everything I ordered but came a day late - I thought factor was getting their act together since it at least had everything. But nope. Fourth box was missing 3 out of the 8 meals that I picked and they gave me 3 meat based meals that I did not pick instead. I’m vegetarian/pescatarian (which is specifically selected on my account) and had to give them away. The meals that I DID receive that I could actually eat were mostly pretty decent. However with a lot of the vegetarian meals I felt I had to eat 2 of them to really feel full. Some of the veggie meals are literally just veggies, and I prefer when there’s something else a little more substantial like tofu or some kind of soy protein incorporated or the ones that have pasta or some kind of grain. Some of the veg meals have that but a lot don’t and those are not filling at all. The fish based meals I had were more filling so this might not be as big a problem for meat eaters. Overall I’m just very disappointed because there’s so much potential but I am not gonna keep giving them my money when they only got 1 out of 4 orders correct.