Solitaire Arena - Win Cash 17+

Kicked out of the app no explanation

I only gave 5 stars so my message would show at the top but my app started glitching and I can’t access my account. All of the glitching started once i withdrew $90 it took months to actually be able to do that btw. All of a sudden the app won’t fully load and it just shows the start screen and I press it multiple times but it won’t fully open. I have tried undownloading, updating and reaching out to customer support and have heard nothing back the only message they did send back said “ dear players, Thanks for contacting us. We are sorry for the inconvenience caused. We are sorry to inform you that players need to contact us through the in-game customer service channel if they have any issues in the game. The email channel only handles issues related to the inability to log in. Thanks for your understanding.” But how can I access the in game customer service if I clearly stated I can’t get into my account… I also have not received my money and it has been more than 5 days. I haven’t broken any rules playing this game so I hope that little $90 is not the reason for booting players out because I’m sure I have won and lost 10x that over the months but idk.

Katey V.

Downloaded with no problem. Made a deposit and provided account info. A message flashed saying my location couldn’t be verified with my gps. I was required to enter and verify my phone number. Even though it said a verification number was texted to my number, it never happened. I deleted and installed the app several times. Each time, the result was the same. Bottom line, they accepted an $8 deposit purchase from me and then made it impossible for me to use the app. I reported the app to iTunes and cancelled by debit card.

Discovered later they wouldn’t accept my review submission!

Really enjoy it!

I started playing just with coins and was having a lot of fun. I see people comment about how it gets harder to win after a bit. Well yes, it does, because your skill level gets better as you play, so the players you play against are well skilled as you.

I deposited $5 and cashed out over $100. I’m very satisfied with the game and the ability to win money. You have to be smart when you play and have a strategy for winning and also which games you choose to play.

I do have one issues though. When I cashed out my money was put on hold. I didn’t get the daily challenge winnings or the $1 thank you for coming back. I couldn’t deposit anything either. I believe clearer instructions would be helpful. I contacted customer service and they said I could still play but I couldn’t because I had cashed out and only left a very little bit in my account. I had to stop playing for all the time it took to get my cash out. I don’t know if I did something wrong but I would say that’s the only thing I haven’t been happy about.

If someone could answer how you keep playing after cashing out I would appreciate it very much.

Thank you!

Developer Response ,

Dear, thanks for supporting us. We are so glad that you explained the rule and the way to win. Actually, you can deposit to play game after cashing out. And for the issue you did not receive the $1 rewards, please provide your match ID so we can check your data. For further assist you, please contact us through the support channel in game. Thanks again for supporting us. Have a good day.