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Politica de reembolso Tenga en cuenta que esta página ha sido traducida mediante traducción automática y puede contener imprecisiones. La
versión en el idioma original debe considerarse fuente primaria y autorizada.
Este artículo presenta nuestras políticas de reembolso con respecto a las compras realizadas en nuestros sitios web, incluidos: 123apps.com , online-audio-converter.com , mp3cut.net , audio-joiner.com , online-video-cutter.com , audio-extractor. net , convert.io y video-converter.com .
Plan gratuito Para garantizar que nuestros usuarios tengan confianza en sus decisiones de compra, ofrecemos un generoso plan gratuito. Este plan le permite familiarizarse con nuestros servicios y comprender cómo funcionan antes de optar por una suscripción paga. Creemos que este es un paso esencial para tomar una decisión informada sobre si nuestros servicios son adecuados para usted.
Servicios basados en suscripción 123apps opera mediante suscripción y brinda opciones de suscripción mensual y anual para satisfacer sus necesidades específicas. Al suscribirse a nuestros servicios, obtiene acceso a una experiencia mejorada con características y capacidades adicionales más allá de lo que ofrece el plan gratuito.
Politica de reembolso En 123apps, todos los pagos realizados por suscripciones mensuales o anuales se consideran no reembolsables. Hemos formulado esta política de reembolso teniendo en cuenta la naturaleza de nuestros servicios digitales y la disponibilidad de un plan gratuito que brinda una oportunidad transparente y sin riesgos para que los usuarios evalúen nuestros servicios.
No se emitirán reembolsos por los siguientes motivos:
Si decides que ya no necesitas el servicio después de la compra.
Si compra una suscripción pero rara vez utiliza el servicio o no lo utiliza.
Si el precio de una suscripción cambia después de su compra.
Si ocurre una compra accidental.
Si el servicio no cumple con sus expectativas o preferencias.
Si ya no requieres el servicio.
Si no está satisfecho con las funciones actuales o no pudo encontrar las funciones específicas que estaba buscando.
Si ha descubierto un servicio alternativo que prefiere.
Si experimenta velocidades de carga o descarga lentas al transferir archivos hacia o desde su dispositivo local. Tenga en cuenta que estas velocidades están influenciadas por su conexión a Internet y el rendimiento de su proveedor de servicios de Internet, no por nuestro servicio.
Si la edición de video lleva más tiempo de lo esperado, esto puede ocurrir con videos de alta definición que requieren recodificación por motivos de calidad. Los tiempos de procesamiento se pueden acortar enviando videos de menor resolución.
Si experimenta problemas técnicos intermitentes con nuestro servicio. Trabajamos diligentemente para resolver cualquier problema o error rápidamente al descubrirlo.
Si olvida cancelar manualmente su suscripción o no busca ayuda para la cancelación de nuestro equipo de soporte antes de la fecha de renovación.
Excepciones a pagos no reembolsables Hay algunas excepciones en las que podría aplicarse un reembolso. Estas excepciones son:
Cargos duplicados : en caso de que se produzca un error de facturación que dé lugar a cargos duplicados, investigaremos el asunto y emitiremos un reembolso por los cargos erróneos si se confirma.
Problemas técnicos : si experimenta problemas técnicos persistentes y no resueltos que le impiden usar el servicio de manera significativa y nuestro equipo de soporte no puede resolverlos.
Cargos no autorizados : en el caso de cargos fraudulentos o no autorizados, investigaremos el asunto y, si se verifica, iniciaremos un proceso de reembolso.
Procesamiento de reembolsos En caso de que se emita un reembolso según las excepciones antes mencionadas, se procesará según el método de pago original. Tenga en cuenta que el plazo para que el reembolso se refleje en su cuenta puede variar según la institución financiera involucrada.
Alentamos a nuestros usuarios a comunicarse con nuestro equipo de atención al cliente para obtener ayuda antes de presentar una solicitud de reembolso. Nuestro equipo está comprometido a resolver sus inquietudes y garantizar una experiencia satisfactoria.
Al suscribirse y utilizar los servicios de 123apps, usted reconoce que ha leído, comprendido y aceptado los términos descritos en esta Política de reembolso.
Para cualquier pregunta o ayuda, comuníquese con nuestro equipo de atención al cliente. ¡Estamos aquí para ayudar!
Gracias por elegir 123apps para todas sus necesidades de herramientas en línea.
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