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Service Under Maintenance
Platform Operational
AMERS (onesourcetax.com) Operational
AMERS (onesourcelogin.com) Operational
AMERS Administration Operational
AMERS API Administration Operational
AMERS UAT (uat.onesourcetax.com) Operational
AMERS UAT (uat.onesourcelogin.com) Operational
APAC (apac1.onesourcetax.com) Operational
APAC (onesourcelogin.com.au) Operational
APAC Administration Operational
APAC API Administration Operational
EMEA (emea1.onesourcetax.com) Operational
EMEA (onesourcelogin.eu) Operational
EMEA Administration Operational
EMEA API Administration Operational
UAT API Administration Operational
WorkFlow Tools Operational
AMERS Calendar Operational
AMERS Calendar Classic Operational
AMERS FileRoom Operational
AMERS WorkFlow Manager Operational
APAC Calendar Operational
APAC Calendar Classic Operational
APAC FileRoom Operational
APAC WorkFlow Manager Operational
EMEA Calendar Operational
EMEA Calendar Classic Operational
EMEA FileRoom Operational
EMEA WorkFlow Manager Operational
Data Tools Operational
AMERS Audit Manager Operational
AMERS DataFlow Operational
AMERS Data Hub Operational
AMERS General Ledger Manager Operational
AMERS R&D Tax Credit Manager Operational
AMERS SAP Trial Balance Integration Operational
AMERS Workpapers Operational
APAC Audit Manager Operational
APAC DataFlow Operational
APAC Data Hub Operational
APAC R&D Tax Credit Manager Operational
APAC SAP Trial Balance Integration Operational
APAC Workpapers Operational
EMEA Audit Manager Operational
EMEA DataFlow Operational
EMEA Data Hub Operational
EMEA General Ledger Manager Operational
EMEA SAP Trial Balance Integration Operational
EMEA R&D Tax Credit Manager Operational
EMEA Workpapers Operational
Direct Tax Operational
AMERS (web) BEPS Action Manager Operational
AMERS DAC6 Reporter Operational
AMERS Data Query Operational
AMERS GoSystem Tax RS Operational
AMERS GoSystem Tax RS API Operational
AMERS Income Tax Operational
AMERS Income Tax API Operational
AMERS State Apportionment Operational
AMERS (legacy) Statutory Reporting Operational
AMERS (web) Statutory Reporting Operational
AMERS (New) Tax Provision Operational
AMERS Tax Provision Operational
AMERS Uncertain Tax Positions Operational
APAC (legacy) Corporate Tax Operational
APAC (web) Corporate Tax Operational
APAC (web) E-filing Manager (Corporate Tax) Operational
APAC (legacy) Fringe Benefits Tax Operational
APAC (web) Fringe Benefits Tax Operational
APAC (legacy) Statutory Reporting Operational
APAC (web) Statutory Reporting Operational
APAC Tax Provision Operational
APAC Trusts (AU) Operational
APAC Uncertain Tax Positions Operational
EMEA (web) BEPS Action Manager Operational
EMEA (legacy) Corporate Tax Operational
EMEA (web) Corporate Tax Operational
EMEA (web) E-filing Manager (Corporate Tax) Operational
EMEA DAC6 Reporter Operational
EMEA (legacy) Statutory Reporting Operational
EMEA (web) Statutory Reporting Operational
EMEA Tax Provision Operational
EMEA Uncertain Tax Positions Operational
Global Trade Operational
Global Trade Content Operational
Global Trade - LATAM Operational
Global Trade - pwd by Integration Point Operational
Govt Connectivity BE - PLDA Operational
Govt Connectivity DE - ATLAS Operational
Govt Connectivity FR - DELTA Operational
Govt Connectivity MX - SAAI/COVE Operational
Govt Connectivity NL - AGS Operational
Govt Connectivity UK - CHIEF/CDS Operational
Govt Connectivity US - ABI/AES Operational
GTM Platform Operational
Implementation Environment Operational
ONESOURCE Classifier Operational
Transports AS2 Operational
Transports Client Interchange Web Service Operational
Transports FTP Operational
Indirect Tax Operational
ONESOURCE Determination Enterprise Cloud (AWS AMER) ? Operational
ONESOURCE Determination Enterprise Cloud (AWS EMEA) ? Operational
ONESOURCE Determination Enterprise Cloud (OCI AMER) ? Operational
ONESOURCE Determination Anywhere (AWS AMER) ? Operational
ONESOURCE Determination Anywhere (OCI AMER) ? Operational
Configuration API (AWS AMER) Operational
Configuration API (AWS EMEA) Operational
Configuration API (OCI AMER) Operational
ONESOURCE Determination Original Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (AMER) ? Operational
ONESOURCE Determination Original Dedicated Cloud (EMEA) ? Operational
Certificate Manager Original Cloud ? Operational
Certificate Manager Enterprise Cloud ? Operational
Reports and Analytics Enterprise Cloud ? Operational
Reporting - Original Cloud ? Operational
US Tax Content ? Operational
Canada Tax Content ? Operational
International Tax Content ? Operational
Content Extract ? Operational
Fast Sales Tax ? Operational
ONESOURCE Property Tax ? Operational
ONESOURCE Sales and Use Tax Compliance (AMER) ? Operational
ONESOURCE Indirect Compliance (APAC) ? Operational
APAC (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (EMEA) ? Operational
EMEA (web) E-filing Manager (Indirect Compliance) Operational
ONESOURCE Indirect Compliance (UAT) ? Operational
ONESOURCE E-Invoicing (PROD) ? Operational
ONESOURCE E-Invoicing (UAT) ? Operational
ONESOURCE Determination - On Premise ? Operational
ONESOURCE Determination (APAC) ? Operational
IDT Integrations ? Under Maintenance
Address Validation Service Operational
BigCommerce Operational
Coupa Operational
Data File Integrator - Enterprise Cloud Operational
Data File Integrator - Original Cloud Operational
Microsoft Dynamics 365 - Commerce Cloud Operational
Microsoft Dynamics 365FOE Operational
Microsoft Dynamics AX 2012 Operational
Microsoft Dynamics GP Operational
NetSuite Legacy/Direct Operational
NetSuite SuiteTax Operational
Oracle EBS R12 Operational
Oracle Fusion Tax Cloud - 1.x Operational
Oracle Fusion Tax Cloud - 2.x Under Maintenance
Salesforce Subscription Management Operational
SAP 5.2B Basic (RFC) Operational
SAP Ariba - Cloud Operational
SAP Ariba - OnPremise Operational
SAP Ariba - Original cloud Operational
SAP Business One Operational
SAP C4/HANA Commerce Cloud Operational
SAP Global Next Operational
SAP Global Tax Service Operational
SAP US Tax S4/HANA Cloud Operational
Trust & Info Rptg Operational
AMERS NRA - FNIS & Users Website Operational
AMERS Tax Information Reporting Operational
AMERS Trust Tax Operational
AMERS Trust Tax Insight Operational
Legal Solutions Operational
AMERS LEGAL ONE Operational
Legal Tracker - US Operational
Legal Tracker - AUS Operational
Legal Tracker - UK Operational
Legal Tracker - GER Operational
Legal Tracker - CAN Operational
Risk Solutions Operational
AMERS Compliance Learning Operational
AMERS Oden Online (State Rules and Regulations) Operational
AMERS Oden Policy Terminator Operational
AMERS Oden Track (web) Operational
AMERS Regulatory Intelligence Operational
ANZ Compliance Learning Operational
APAC Compliance Learning Operational
APAC Regulatory Intelligence Operational
EMEA Compliance Learning Operational
EMEA Regulatory Intelligence Operational
Tax Brazil Operational
Checkpoint Corporate Operational
ONESOURCE DFe Operational
ONESOURCE Tax Analyser Operational
Tax One for SAP® solutions Operational
Tax Brazil - Tax One Operational
Tax One - Application [AMERS] Operational
Tax One - Application [UAT AMERS] Operational
Sending and Receiving Files [AMERS] Operational
Sending and Receiving Files [UAT AMERS] Operational
File/Email Processing [AMERS] Operational
File/Email Processing [UAT AMERS] Operational
ECF/REINF (messaging/integration) [AMERS] Operational
ECF/REINF (messaging/integration) [UAT AMERS] Operational
Tax Automation [AMERS] Operational
Tax Automation [UAT AMERS] Operational
OBI [AMERS] Operational
OBI [UAT AMERS] Operational
Tax One - Application [EMEA] Operational
Tax One - Application [UAT EMEA] Operational
Sending and Receiving Files [EMEA] Operational
Sending and Receiving Files [UAT EMEA] Operational
File/Email Processing [EMEA] Operational
File/Email Processing [UAT EMEA] Operational
ECF/REINF (messaging/integration) [EMEA] Operational
ECF/REINF (messaging/integration) [UAT EMEA] Operational
Tax Automation [EMEA] Operational
Tax Automation [UAT EMEA] Operational
OBI [EMEA] Operational
OBI [UAT EMEA] Operational
Customer Support Operational
Case Management Dashboard Operational
Platform Operational
Workflow Tools Operational
Data Tools Operational
Direct Tax Operational
Global Trade Operational
Indirect Tax Operational
Trust & Info Rptg Operational
Legal Solutions Operational
Risk Solutions Operational
Tax Brazil Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ONESOURCE Statutory Reporting - Web [EMEA] Sep 26, 2024 19:30 - Sep 27, 2024 01:30 CDT
ONESOURCE Statutory Reporting - Web [EMEA] will be undergoing scheduled maintenance during September 26, 2024 01:30 BST to September 26, 2024 07:30 BST.
Posted on Sep 23, 2024 - 01:57 CDT
ONESOURCE Workpapers Sep 26, 2024 23:00 - Sep 27, 2024 06:00 CDT
ONESOURCE Workpapers will be unavailable from September 26, 2024, 11:00 P.M. (CT) until September 27, 2024 06:00 A.M. (CT) for scheduled maintenance.
Posted on Sep 20, 2024 - 09:07 CDT
ONESOURCE Income Tax Sep 27, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Sept 27th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Database maintenance event in progress to deploy R2024.10


There will be limited service during this deployment.

Posted on Sep 23, 2024 - 00:34 CDT
Database maintenance event in progress to deploy R2024.09

There will be limited service during this deployment.

Posted on Sep 23, 2024 - 00:20 CDT
Thomson Reuters will be performing a scheduled maintenance on Sunday, October 6th 2024, beginning at 1:00 am Eastern with a duration of 17 hours. This maintenance will include Windows Updates and apply any other required patches to the TEST/IMPLEMENTATION and PRODUCTION environments and will be performing migrations and activities related to LCM project. During this maintenance period there will intermittent down times and you will not be able to access your Test/Implementation or Production instances.
Posted on Sep 25, 2024 - 14:14 CDT
ONESOURCE GTM – AWS Maintenance Oct 6, 2024 00:00-17:00 CDT
Thomson Reuters will be performing a scheduled maintenance on Sunday, October 6th 2024, beginning at 1:00 am Eastern that will affect clients in the AWS US and EU environments.

Beginning at 1:00 am Eastern and lasting for 17 hours, a Windows Updates and apply all other required patches to our on-premise environments. Due to the connections between on-premise and AWS environments, the following components will be affected in the AWS environment during this on-premise maintenance window – Government Connectivity, ABI Gateway, Global Trade Content, ISF, DPS, and AS2 Transports. Clients using these features can expect multiple down times during the maintenance window.

Beginning at 8:00 am Eastern, clients in PROD / IMPLEMENTATION in the AWS US region will experience up to 2 hours of downtime while database maintenance is performed. This maintenance window will last until 5:00 pm Eastern.

Posted on Sep 25, 2024 - 14:14 CDT
Disaster Recovery testing is in progress. Please click here to learn about the timing of the testing, and additional details related to this event.
Posted on Sep 23, 2024 - 13:46 CDT
Scheduled System Maintenance Oct 19, 2024 11:00-19:00 CDT
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:21 CST
Disaster Recovery testing from 12:01 AM CDT to 6 AM CDT. Customers hosted in OCI in the American region will be unable to access the ONESOURCE Determination tax calculation service and the user interface during this 6-hour DR testing window.
Posted on Sep 19, 2024 - 00:53 CDT
On October 20, 2024, ONESOURE Indirect Tax is performing the annual Disaster Recovery (DR) testing for the ONESOURCE Determination – Enterprise cloud applications designed to ensure the disaster recovery plan and business continuity plan are fully functional and the ONESOURCE Indirect Tax solution can be used by your business in the unlikely event of a disaster.

This DR event only impacts the ONESOURCE Determination – Enterprise cloud solution hosted in the OCI environment (in AMER region).

A 6-hour outage will be incurred on the day of Disaster Recovery Testing . Please prepare your organization for this event by:
- Communicating the timing of our testing,
- Planning any tax process activities that require using the IDT User Interface for before or after this scheduled event, and
- Sharing with those that do not have exposure to this communication that the tax engine during this time will remain fully operational.

Thank you for your understanding and support for this DR testing. Should you have questions or concerns, please contact your Customer Success Manager.

Posted on Sep 19, 2024 - 00:51 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Sep 19, 2024 - 00:41 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Sep 19, 2024 - 00:42 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Sep 19, 2024 - 00:47 CDT
ONESOURCE Tax Information Reporting Release 24.04 will be installed from 7:00 P.M. (CT) on 23rd October 2024 until 06:00 A.M. (CT) on 24th October 2024. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:22 CDT
ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Posted on Sep 19, 2024 - 00:45 CDT
ONESOURCE Income Tax Oct 25, 2024 00:00-01:30 CDT
ONESOURCE Income Tax will be undergoing maintenance on Friday, Oct 25th between 12:00am – 1:30am CT.
Posted on Jan 03, 2024 - 16:59 CST
Disaster Recovery testing is in progress. Please click here to learn about the timing of the testing, and additional details related to this event.
Posted on Sep 23, 2024 - 13:46 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 10/26/24 until 08:00 A.M. (CT) on 10/27/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:25 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 26th October 2024 until 06:00 A.M. (CT) on 27th October 2024 for scheduled maintenance.
Posted on Aug 22, 2024 - 03:24 CDT
Scheduled System Maintenance Nov 23, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:22 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 23rd November 2024 until 06:00 A.M. (CT) on 24th November 2024 for scheduled maintenance.
Posted on Aug 22, 2024 - 03:25 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 11/23/24 until 08:00 A.M. (CT) on 11/24/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:25 CST
ONESOURCE Tax Information Reporting Release 24.05 will be installed from 7:00 P.M. (CT) on 4th December 2024 until 06:00 A.M. (CT) on 5th December 2024. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:23 CDT
Scheduled System Maintenance Dec 21, 2024 11:00-19:00 CST
Legal Tracker Monthly Windows Patching
Posted on Feb 29, 2024 - 01:23 CST
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd December 2024 until 06:00 A.M. (CT) on 23rd December 2024 for scheduled maintenance.
Posted on Aug 22, 2024 - 03:27 CDT
ONESOURCE Tax Information Reporting Release 24.06 will be installed from 7:00 P.M. (CT) on 27th December 2024 until 06:00 A.M. (CT) on 28th December 2024. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:24 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 12/29/24 until 08:00 A.M. (CT) on 12/23/24 for scheduled maintenance.
Posted on Dec 12, 2023 - 05:26 CST
ONESOURCE Tax Information Reporting Release 24.07 will be installed from 7:00 P.M. (CT) on 19th February 2025 until 06:00 A.M. (CT) on 20th February 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:25 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd March 2025 until 06:00 A.M. (CT) on 23rd March 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:55 CDT
ONESOURCE Tax Information Reporting Release 25.01 will be installed from 7:00 P.M. (CT) on 23rd April 2025 until 06:00 A.M. (CT) on 24th April 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:27 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 26th April 2025 until 06:00 A.M. (CT) on 27th April 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:56 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 24th May 2025 until 06:00 A.M. (CT) on 25th May 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:56 CDT
ONESOURCE Tax Information Reporting Release 25.02 will be installed from 7:00 P.M. (CT) on 18th June 2025 until 06:00 A.M. (CT) on 19th June 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:28 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 21st June 2025 until 06:00 A.M. (CT) on 22nd June 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:57 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 26th July until 06:00 A.M. (CT) on 27th July 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 08:58 CDT
ONESOURCE Tax Information Reporting Release 25.03 will be installed from 7:00 P.M. (CT) on 13th August 2025 until 06:00 A.M. (CT) on 14th August 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:29 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 23rd August 2025 until 06:00 A.M. (CT) on 24th August 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:14 CDT
ONESOURCE Tax Information Reporting Release 25.04 will be installed from 7:00 P.M. (CT) on 22rd October 2025 until 06:00 A.M. (CT) on 23rd October 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:30 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 25th October 2025 until 06:00 A.M. (CT) on 26th October 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:16 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 22nd November 2025 until 06:00 A.M. (CT) on 23rd November 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:17 CDT
ONESOURCE Tax Information Reporting Release 25.05 will be installed from 7:00 P.M. (CT) on 3rd December 2025 until 06:00 A.M. (CT) on 4th December 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 10:05 CDT
ONESOURCE Tax Information Reporting Release 25.05 will be installed from 7:00 P.M. (CT) on 3rd December until 06:00 A.M. (CT) on 4th December. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:31 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December 2025 until 06:00 A.M. (CT) on 28th December 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:57 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December 2025 until 06:00 A.M. (CT) on 28th December 2025 for scheduled maintenance.
Posted on Aug 20, 2024 - 09:17 CDT
ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 27th December until 06:00 A.M. (CT) on 28th December for scheduled maintenance.
Posted on Aug 20, 2024 - 09:39 CDT
ONESOURCE Tax Information Reporting Release 25.06 will be installed from 7:00 P.M. (CT) on 30th December until 06:00 A.M. (CT) on 31st December. System availability may be affected during release time.
Posted on Aug 20, 2024 - 09:33 CDT
ONESOURCE Tax Information Reporting Release 25.06 will be installed from 7:00 P.M. (CT) on 30th December 2025 until 06:00 A.M. (CT) on 31st December 2025. System availability may be affected during release time.
Posted on Aug 20, 2024 - 10:07 CDT
Past Incidents
Sep 26, 2024
Completed - The scheduled maintenance has been completed.
Sep 26, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 19:30 CDT
Scheduled - ONESOURCE Statutory Reporting - Web [AMERS] will be undergoing scheduled maintenance during September 25, 2024 20:30 EST to September 26, 2024 02:30 EST.
Sep 23, 01:56 CDT
Sep 25, 2024
Completed - The scheduled maintenance has been completed.
Sep 25, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 19, 22:33 CDT
Scheduled - ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Sep 8, 00:31 CDT
Sep 24, 2024
Resolved - This issue has been resolved and the application is currently working for all clients
Sep 24, 21:48 CDT
Investigating - Reports and Analytics Service in AMER PROD is experiencing delay of 6 hours. We are working on the data catch up and will notify once completed.
Sep 24, 17:12 CDT
Completed - The scheduled maintenance has been completed.
Sep 24, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 05:00 CDT
Scheduled - ONESOURCE Statutory Reporting - Web [APAC] will be undergoing scheduled maintenance during September 24, 2024 20:00 AEST to September 25, 2024 02:00 AEST.
Sep 23, 01:55 CDT
Completed - The scheduled maintenance has been completed.
Sep 24, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Sep 20, 16:51 CDT
Sep 23, 2024
Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 16:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Sep 20, 16:51 CDT
Completed - The scheduled maintenance has been completed.
Sep 23, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:00 CDT
Scheduled - ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Sep 19, 22:34 CDT
Completed - The scheduled maintenance has been completed.
Sep 23, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Sep 20, 16:51 CDT
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 00:00 CDT
Scheduled - ONESOURCE Platform will be performing scheduled maintenance on our systems to ensure optimal performance and reliability. During this maintenance window, certain services may experience some issues. In such cases, we recommend trying after some time. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any urgent inquiries or require assistance during the maintenance period, please contact our support team. Thank you for your cooperation.
Sep 20, 16:50 CDT
Completed - The scheduled maintenance has been completed.
Sep 23, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 CDT
Scheduled - ONESOURCE Corporate Tax Legacy [EMEA] will be undergoing scheduled maintenance from Monday September 23rd 3:00 a.m. BST to September 23rd 8:00 a.m. BST
Sep 19, 22:45 CDT
Sep 22, 2024
Completed - The scheduled maintenance has been completed.
Sep 22, 17:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:00 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, September 22nd 2024, beginning at 1:00 am Eastern that will affect clients in the AWS US and EU environments.

Beginning at 1:00 am Eastern and lasting for 17 hours, a Windows Updates and apply all other required patches to our on-premise environments. Due to the connections between on-premise and AWS environments, the following components will be affected in the AWS environment during this on-premise maintenance window – Government Connectivity, ABI Gateway, Global Trade Content, ISF, DPS, and AS2 Transports. Clients using these features can expect multiple down times during the maintenance window.

Beginning at 8:00 am Eastern, clients in PROD / IMPLEMENTATION in the AWS US region will experience up to 2 hours of downtime while database maintenance is performed. This maintenance window will last until 5:00 pm Eastern.

Sep 17, 09:15 CDT
Completed - The scheduled maintenance has been completed.
Sep 22, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 00:01 CDT
Scheduled - Thomson Reuters will be performing a scheduled maintenance on Sunday, September 22nd 2024, beginning at 1:00 am Eastern with a duration of 17 hours. This maintenance will include Windows Updates and apply any other required patches to the TEST/IMPLEMENTATION and PRODUCTION environments and will be performing migrations and activities related to LCM project. During this maintenance period there will intermittent down times and you will not be able to access your Test/Implementation or Production instances.
Sep 17, 09:15 CDT
Completed - The scheduled maintenance has been completed.
Sep 22, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 CDT
Scheduled - ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 09/21/24 until 08:00 A.M. (CT) on 09/22/24 for scheduled maintenance.
Dec 12, 05:24 CST
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 CDT
Scheduled - ONESOURCE Tax Information Reporting will be unavailable from 10:00 P.M. (CT) on 21st September 2024 until 06:00 A.M. (CT) on 22nd September 2024 for scheduled maintenance.
Aug 22, 03:23 CDT
Sep 21, 2024
Resolved - This issue has been resolved and the application is currently working for all clients
Sep 21, 19:13 CDT
Update - Reports and Analytics Service in AMER PROD is experiencing delay of 16 hours.
We are working on the data catch up and will notify once completed.

Sep 20, 22:04 CDT
Update - Reports and Analytics Service in AMER PROD is experiencing delay yet, in data catchup. We are working on the data catch up, will notify once complete.
Sep 20, 19:21 CDT
Investigating - Reports and Analytics Service in AMER PROD is experiencing delay of 5 hours. We are working on the data catch up and will notify once completed.
Sep 20, 10:24 CDT
Completed - The scheduled maintenance has been completed.
Sep 21, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 11:00 CDT
Scheduled - Legal Tracker Monthly Windows Patching
Feb 29, 01:18 CST
Sep 20, 2024
Completed - The scheduled maintenance has been completed.
Sep 20, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 05:00 CDT
Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2024.5 is being deployed in the AMERS Production environment. Your access to the tax calculation services and the application will not be interrupted.
Aug 23, 03:22 CDT
Completed - The scheduled maintenance has been completed.
Sep 20, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 03:00 CDT
Scheduled - ONESOURCE Determination Anywhere version 2024.5 is being deployed in the AMER Production environments. Your access to the tax calculation services and the application will not be interrupted.
Aug 25, 03:05 CDT
Completed - The scheduled maintenance has been completed.
Sep 20, 01:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 19:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [EMEA] will be undergoing scheduled maintenance from Friday September 20th 01:30 BST to Friday September 20th 07:30 BST.
Sep 16, 05:10 CDT
Completed - The scheduled maintenance has been completed.
Sep 20, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 CDT
Scheduled - ONESOURCE Income Tax will be undergoing maintenance on Friday, Sept 20th between 12:00am – 1:30am CT.
Sep 16, 14:07 CDT
Sep 19, 2024
Resolved - Data catchup is completed and we are back on track
Sep 19, 18:00 CDT
Investigating - Reports and Analytics Service in Amer Prod is experiencing delay in data catchup. We are working on the data catch up, will notify once complete.
Sep 19, 12:17 CDT
Completed - The scheduled maintenance has been completed.
Sep 19, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 15:00 CDT
Scheduled - ONESOURCE users may experience downtime in the OTP due to maintenance activities.
Sep 8, 00:33 CDT
Resolved - This issue has been resolved and the application is currently working for all clients
Sep 19, 03:36 CDT
Investigating - Reports and Analytics Service in AMER Prod is experiencing delay of 6 hours. We are working on the data catch up, will notify once complete.
Sep 19, 01:14 CDT
Sep 18, 2024
Resolved - This incident has been resolved.
Sep 18, 20:04 CDT
Investigating - An emergency maintenance on set of infrastructure that affects a small set of customers is scheduled to start in the next 60 min and the estimated duration is 2 hours.
Sep 18, 18:42 CDT
Completed - The scheduled maintenance has been completed.
Sep 18, 12:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 12:30 CDT
Scheduled - ONESOURCE Oracle fusion Rate to Regime Content release Content for USA region for September 2024 has been released. It is available in both Integration UI and customer portal for download.
Sep 16, 13:10 CDT
Resolved - This incident has been resolved.
Sep 18, 06:21 CDT
Update - Reports and Analytics Service in AMER Prod is experiencing delay of 12 hours. We are working on fixing the issue and catch up with the data. We will notify once the data is caught up.
Sep 18, 01:07 CDT
Update - Reports and Analytics Service in AMER Prod is experiencing delay of 12 hours. We are working on fixing the issue and catch up with the data. We will notify once the data is caught up.
Sep 17, 19:14 CDT
Update - Reports and Analytics Service in AMER Prod is experiencing delay of 15 hours. We are working on fixing the issue and catch up with the data. We will notify once the data is caught up.
Sep 17, 13:06 CDT
Update - Reports and Analytics Service in AMER Prod is experiencing delay of 23 hours. We are working on fixing the issue and catch up with the data. We will notify once the data is caught up.
Sep 16, 20:56 CDT
Update - Reports and Analytics Service in AMER Prod is still experiencing delay of 19 hours. We are working on the data catch up, will notify once complete
Sep 16, 16:55 CDT
Investigating - Reports and Analytics Service in AMER Prod is experiencing delay of 6 hours. We are working on the data catch up, will notify once complete.
Sep 16, 03:27 CDT
Completed - The scheduled maintenance has been completed.
Sep 18, 03:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 01:30 CDT
Scheduled - ONESOURCE State Apportionment will be undergoing maintenance on Wednesday, Sept 18th, between 1:30am – 3:30am CT.
Sep 9, 12:31 CDT
Sep 17, 2024
Sep 16, 2024
Completed - The scheduled maintenance has been completed.
Sep 16, 23:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 14:50 CDT
Scheduled - The deployment of Reports and Analytics release version 2024.09 in the AMER PROD environment is scheduled for 2:50 AM to 7 AM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Sep 13, 08:47 CDT
Completed - The scheduled maintenance has been completed.
Sep 16, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 12:00 CDT
Scheduled - We are currently making significant content enhancements for the Brazil region, scheduled for release in September 2024. Consequently, there will be no new content released for the EMEA, AEM, and LATAM regions for September 2024.


Please refer to the August 2024 content as the most recent available content for these areas.

Sep 15, 01:06 CDT
Completed - The scheduled maintenance has been completed.
Sep 16, 12:39 CDT
Scheduled - Disaster Recovery testing is in progress. Please click here to learn about the timing of the testing, and additional details related to this event.
Aug 19, 11:12 CDT
Resolved - This incident has been resolved.
Sep 16, 12:38 CDT
Investigating - We have received reports that AMERS DataFlow is in a degraded state and our teams are investigating now.
Sep 3, 01:19 CDT
Resolved - This incident has been resolved.
Sep 16, 12:37 CDT
Identified - Thomson Reuters has identified an issue with the servers for the DPS Legacy Engine and will be starting mitigation within the hour. During the mitigation process, clients on the DPS Legacy Engine will continue to see degraded performance. This maintenance will last the remainder of the working day.

To verify if you are on the DPS Legacy Engine, navigate to DPS Settings, you will see Default Engine Settings tab, and there you will be able to see if the legacy engine is active or not for your instance.

Sep 6, 11:11 CDT
Sep 15, 2024

No incidents reported.

Sep 14, 2024
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 21:00 CDT
Scheduled - Disaster Recovery testing is in progress. Please click here to learn about the timing of the testing, and additional details related to this event.
Jul 10, 06:54 CDT
Sep 13, 2024
Completed - The scheduled maintenance has been completed.
Sep 13, 16:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:50 CDT
Scheduled - The deployment of Reports and Analytics release version 2024.09 in the EMEA PROD environment is scheduled for 10:50 AM to 3 PM CDT. Rest assured that your access to the user interface and tax calculation services will not be affected during this maintenance period.
Sep 13, 08:45 CDT
Completed - The scheduled maintenance has been completed.
Sep 13, 14:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:30 CDT
Scheduled - ONESOURCE TRUSTS [APAC] will be undergoing scheduled maintenance from Friday September 13th 23:30 AEST to Saturday September 14th 05:30 AEST.
Sep 10, 03:41 CDT
Completed - The scheduled maintenance has been completed.
Sep 13, 14:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 08:30 CDT
Scheduled - ONESOURCE Corporate Tax NextGen [APAC] will be undergoing scheduled maintenance from Friday September 13th 23:30 AEST to Saturday September 14th 05:30 AEST.
Sep 10, 03:42 CDT
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 03:00 CDT
Scheduled - ONESOURCE Determination – Enterprise Cloud Version 2024.5 is being deployed in the EMEA Production environment.  Your access to the tax calculation services and the application will not be interrupted.
Aug 23, 03:27 CDT
Completed - The scheduled maintenance has been completed.
Sep 13, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 CDT
Scheduled - ONESOURCE users may experience downtime in New OTP due to monthly maintenance activities.
Sep 8, 00:34 CDT
Completed - The scheduled maintenance has been completed.
Sep 13, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 19:30 CDT
Scheduled - ONESOURCE Statutory Reporting - Web [EMEA] will be undergoing scheduled maintenance during September 13, 2024 01:30 BST to September 13, 2024 07:30 BST.
Sep 11, 03:57 CDT
Sep 12, 2024
Completed - The scheduled maintenance has been completed.
Sep 12, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 CDT
Scheduled - ONESOURCE Corporate Tax Legacy [EMEA] will be undergoing scheduled maintenance from Thursday September 12th 4am BST to September 12th 8am BST.
Sep 11, 05:32 CDT
Completed - The scheduled maintenance has been completed.
Sep 12, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:30 CDT
Scheduled - ONESOURCE Statutory Reporting - Web [AMERS] will be undergoing scheduled maintenance during September 11, 2024 20:30 EST to September 12, 2024 02:30 EST.
Sep 11, 03:57 CDT