Watch the video
Stay informed
Hear from retail industry experts and Microsoft leaders in the AI in Retail Video Series.
Latest News
Join Microsoft's 2024 Retail Digital Forum: How AI Unlocks Value for Retail
OVERVIEW
Accelerate retail growth
Unlock value and drive sustained profitability with Microsoft Cloud for Retail.
Elevate the shopping experience
Transform shopping experiences through data analytics and store technology to strengthen customer relationships across all touchpoints.
Build a real-time retail supply chain
Create a resilient, sustainable supply chain by connecting data across your ecosystem to optimize performance.
Empower the store associate
Equip your workforce with retail solutions that improve productivity, collaboration, and customer satisfaction.
Maximize the value of your retail data
Create a full customer view and get clear insights by unifying data sources across the shopper journey.
CAPABILITIES
Achieve more with Microsoft Cloud for Retail
Accelerate AI transformation to increase value across your entire retail business.
- Optimize store layout, product catalog, shelf placement, and inventory with smart store analytics application template, including new AI models, now in preview.Engage customers in rich conversations about the right products matched to their unique needs with copilot template for personalized shopping—now in preview.Enable personalized recommendations and search results to create meaningful connections with customers using Azure AI Search.Connect with audiences using unique targeting—and reach customers who are ready to engage and purchase online—with Microsoft Advertising.Elevate customer experiences with intelligent and automated customer service tools.
- See how Copilot in Dynamics 365 Supply Chain Management helps automate actions in processes using natural language processing-based AI capabilities.Get a clear view of your supply chain—and tap into demand and supply signals for future opportunities.Turn order fulfillment into a competitive advantage and meet your growing digital commerce needs with Dynamics 365 Intelligent Order Management.
- Empower retail frontline workers, managers, and corporate employees to connect and collaborate throughout their day.Create new tasks and get answers from company documents using natural language queries with copilot template for store operations —now in preview.Automate time-intensive tasks to free up time for store associates to engage with customers and spend more time on career development.
Back to tabs- Accelerate time to insight generation by unifying, enriching, and modeling industry data with retail data solutions in Microsoft Fabric, now in preview.Make nuanced decisions in your shopper relationships using powerful AI and analytics with Dynamics 365 Customer Insights.Optimize store layout, product catalog, shelf placement, and inventory with smart store analytics application template, including new AI models, now in preview.Generate ad revenue by enabling trusted brand partners to promote products on your digital channels using Microsoft Retail Media (powered by PromoteIQ).
Back to Customer stories - Elevate the Shopping Experience tab section
Microsoft Azure
Smart store analyticsGNC puts customer needs first and drives positive business outcomes using Microsoft Dynamics 365 and Azure.Products
- Microsoft Azure
-
Microsoft Dynamics 365 Customer Insights -
Microsoft Dynamics 365 Supply Chain Management
Edible Arrangements finds the sweet spot for personalized customer experiences using Dynamics 365.Products
- Microsoft Azure
-
Microsoft Azure Synapse Analytics - Microsoft Dynamics 365 Customer Insights
Mattress Firm revolutionizes its ability to match customers with the right sleep systems after moving to the Microsoft Cloud.Products
- Microsoft Azure
-
Microsoft Dynamics 365 -
Microsoft 365
Gibson Brands streamlines its business and creates an immersive customer experience with Microsoft Dynamics 365.Products
-
Microsoft Dynamics 365 Commerce -
Microsoft Dynamics 365 Finance - Microsoft Dynamics 365 Supply Chain Management
Back to Customer Stories - Build a Real-time Retail Supply Chain tab sectionNorthern Tool + Equipment achieves faster delivery using intelligent order management capabilities from Microsoft.Products
- Microsoft Dynamics 365
L’Oréal Americas streamlines operations and boosts sustainability by moving to SAP on Azure.Products
- Microsoft Azure
-
Microsoft Azure Express Route
Lids gains greater visibility into its sales and supply chain and offers a modern point-of-sale experience using Dynamics 365.Products
- Microsoft Azure
- Microsoft Dynamics 365 Commerce
- Microsoft Dynamics 365 Finance
Back to Customer Stories - Empower the Store Associate tab sectionMarks & Spencer combines 137 years of experience with Microsoft 365 digital tools to usher in the future of retail.93%Reduction in documentsProducts
- Microsoft 365
-
Microsoft Power Apps
Boots Opticians empowers its frontline workforce to communicate, collaborate, and improve customer care using Microsoft Teams.Products
- Microsoft 365
-
Microsoft Teams
REI embraces hybrid work and supports its sustainability goals with Microsoft Teams and Surface Hub.1,500Workers kept off the road dailyProducts
- Microsoft 365
-
Microsoft Viva Insights - Microsoft Teams
Back to tabsBack to Customer Stories - Maximize the Value of Your Retail Data tab sectionH&M Group inspires citizen developers to create thousands of Power Platform solutions while maintaining security and governance.Products
- Microsoft Power Apps
-
Microsoft Power Automate -
Microsoft Power BI
ASOS uses a variety of Azure tools to save 25% to 40% through cloud cost optimization.25%–40%Savings from cloud optimizationProducts
-
Microsoft Azure Cost Management -
Microsoft Azure SQL Database - Microsoft Power BI
Walgreens Boots Alliance uses Microsoft Power Platform to reduce in-store audit times by 75%.75%Time trimmed from store audits50–80%Time saved on app deliveryProducts
-
Microsoft Teams - Microsoft Power Apps
- Microsoft Power Automate
Learn about products for retail
Drive growth, empower your employees, and build resilience with trusted products from Microsoft.Back to Products for retail section
Microsoft Fabric
Reshape how everyone accesses, manages, and acts on data with a single, AI-powered platform.
Microsoft 365 for frontline workers
Simplify processes, unify communication tools, and engage frontline workers in a secure, all-in-one platform.
Azure Synapse Analytics
Accelerate time to insight across enterprise data warehouses and big data systems.
Dynamics 365 Commerce
Deliver unified, personalized, and seamless buying experiences for customers and partners..png)
Dynamics 365 Customer Insights
Create engaging experiences by uniting customer data with real-time journeys and Copilot in Customer Insights.
Dynamics 365 Customer Service
Empower agents to drive faster resolution using generative AI and automation.
Microsoft Viva
Create an engaged and productive workforce with next-generation AI and insights.
Azure AI Search
Deliver accurate, hyper-personalized responses in your Gen AI applications.
Microsoft Copilot Studio
Transform customer and employee experiences with copilots built in Microsoft Copilot Studio. Microsoft Copilot for Microsoft 365
Connect all your data to work seamlessly and solve complex tasks all in one place.
Azure AI Studio
Build, evaluate, and deploy your AI solutions all within one space.
Power Platform
Accelerate innovation and cut costs and development time with low-code tools.Dynamics 365 Supply Chain Management
Navigate disruption with a flexible, collaborative, connected platform powered by Copilot.Retail Media Creative Studio
Boost productivity with a comprehensive banner ad creative solution that uses generative AI.Azure OpenAI Service
Build more individualized shopping experiences across your existing websites and applications.Microsoft Cloud for Retail
Microsoft Cloud for Retail includes:- Retail-specific configurations, connectors, and applications.
- Retail solutions that make it easier to activate generative AI and help improve retail experiences for shoppers and store associates.
- Access to our extensive, experienced retail partner ecosystem.
Visit Solution Center to sign up for free trials of retail industry cloud solutions and browse all Microsoft retail solutions. You’ll need a Microsoft account to access Solution Center.
See terms and conditions*PARTNER SOLUTIONSExplore more retail solutions
Learn more about offerings from our partners that are tailored for the retail industry.Back to Partner solutions - Elevate the shopping experience tab sectionIntelligent contentContent Hub by Sitecore
Streamline your operations and content strategy with a digital asset management (DAM) solution.Autonomous shoppingAiFi Autonomous Shopping
Scale autonomous shopping with computer vision using the largest AI platform for retailers.Actionable insightsAI Category Manager by EPAM
Get store-level insights and real-time analytics to optimize sales and personalization.Generative AIGenerative AI by FASHABLE
Accelerate product design and realistic content generation with AI-enhanced collaboration.Electronic shelf labelsVusionCloud by VusionGroup
Reimagine retail with an electronic shelf label management and price automation solution.Frictionless shoppingFrictionless Shopping Experience by Shopic
Turn regular shopping carts into smart carts for a personalized grab-and-go shopping experience.Back to Partner Solutions - Build a real-time retail supply chain tab sectionSupply chain planningSupply Chain Planning by Blue Yonder
Get high-quality supply chain plans to improve customer service and boost revenue growth.Last mileAutonomous nano-fulfillment by 1MRobotics
Increase operational efficiencies with robotics solutions for autonomous retail.Order managementOrder Management by Blue Yonder
Reinvent customer experiences and optimize the entire click-to-deliver journey.Supply chain visibilityControl Tower by Blue Yonder
Resolve supply chain disruptions with network-wide visibility, collaboration, and orchestration.Back to Partner Solutions - Empower your store associates tab sectionAI personalizationai.RETAIL by Accenture | Avanade
Foster loyalty and drive growth through AI personalization.Supply chain planningBlue Yonder Supply Chain Planning
Get high-quality supply chain plans to improve customer service and boost revenue growth.Empower the workforceWorkforce Management by Blue Yonder
Increase employee engagement, improve productivity, and reduce turnover.Workforce managementReflexis Workforce Scheduler by Zebra
Optimize labor budgeting, forecasting, and scheduling with AI-powered workforce management.Back to tabsBack to Partner Solutions - Maximize the value of your retail data tab sectionDemand planning and forecastingAdobe Real-Time Customer Data Platform
Connect your data to deliver real-time experiences with Adobe Real-Time CDP.Customer experienceAdobe Experience Manager
Get personalized content-led experiences to market faster in any channel.Insights to activationNielsenIQ Activate
Power customer insights and scale personalization with AI.AI-powered insightsai.RETAIL by Accenture | Avanade
Drive retail performance and achieve business outcomes with an AI-powered insights solution.AI-powered platformTCS Optumera™
Usher in the era of AI-powered next-gen retail.MarketingTrial Run by Fractal
Experiment with new marketing ideas with minimal risk and maximize business insights.Intelligent pricingFlintfox Intelligent Pricing Platform for Retail
Get real-time supply chain visibility and actionable intel with a platform that works with Dynamics 365.Generative AIGenerative AI by Capgemini: 1-Day Workshop
Increase productivity and efficiency with AI-fueled convenience from supply to shelf.Discover valuable resources
Research report• Jan 2024Explore global AI trends in retail
Find out how retailers are using AI solutions to improve business outcomes.White paper• July 2023Overcome obstacles and gain an edge with retail AI solutions
E-book• Dec 2023Learn how retailers are driving value with intelligent tools
Video• Nov 2023See how to reinvent retail with AI
NEXT STEPSStart achieving more in retail
DocumentationRead Microsoft Cloud for Retail documentation
Learn how to make the most of Microsoft Cloud for Retail with online training courses, how-to articles, and more resources.Stay informedStay informed about Microsoft Cloud for Retail
Sign up today to get updates about this end-to-end retail solution.[1] The qualifying license terms for Microsoft 365/Office 365, Dynamics 365, Power Platform, and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Microsoft Cloud for Retail.[*]You can learn more about Microsoft’s commitments to Retail compliance, data protection and privacy by visiting our compliance documentation and the Trust Center.
Follow us