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My bibliography Save this paperA robust Grievance Redressal System (GRS) improves citizens’ trust and confidence in health service deliveries and promotes equitable health services. Mostly, supply-driven health insurance programs face a GRS as clients belong to the low-income segments. The current study has examined the existing Grievance Redressal (GR)/complaint system of the Sehat Sahulat Program (SSP) using qualitative and quantitative approaches
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Complaints; Grievance System; Health Insurance; Hospital Management; Sehat Sahulat Programme;All these keywords.
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