ABSTRACT This study was designed to identify the skills and knowledge deemed important for food s... more ABSTRACT This study was designed to identify the skills and knowledge deemed important for food safety professionals and the degree to which the Food Safety and Quality Assurance (FSQA) program at the Univ. of Guelph helps students to develop these skills. The research included 2 phases: interviews were conducted to identify these skill and knowledge items, and the content of the interviews was then used to develop the survey. Individuals in various food safety roles in Canada and stakeholders in the FSQA program were surveyed. Important skill gaps were also identified through survey results. Personal skills were considered more important than technical skills to food safety professionals. Technical and personal skills deemed important by these professionals could be enhanced within the industry and within the food safety and quality assurance program at the Univ. of Guelph.
PurposeThe purpose of this study is to explore the broad issues related to business excellence an... more PurposeThe purpose of this study is to explore the broad issues related to business excellence and the application of such programs.Design/methodology/approachIn brief, this study investigated the use of business excellence programs including the use of the ISO 9000:2000 series of standards, by Canadian organizations. The results of a national survey on the use of business excellence programs are reported.FindingsThe use of business excellence programs by Canadian organizations appears to be related to the size and location of the organization. Organization size and location also appear to be related to the sequence in which businesses choose to implement various components of business excellence as well as the difficulty they experience with that implementation. There may be differences in the use of business excellence programs between organizations within different industry sectors, and those with different organizational structures. Finally, the use of business excellence progra...
PurposeThe purpose of this paper is to propose a new measure for organization health. It is propo... more PurposeThe purpose of this paper is to propose a new measure for organization health. It is proposed that the Donohue tripartite paradigm model can be used to pierce the veneer of the satisficing account to identify the moral appraisal stakeholders have made of corporate strategies based on external (i.e. economic, etc.) standards.Design/methodology/approachA cognitive mapping process through narratives is used to operationalize a tripartite paradigm framework to measure human capital. An existential‐phenomenological approach is adopted to ensure the figural integrity of data.FindingsThis paper can be viewed as the prototypical development phase for a methodology to support future real‐time ethical inquiry concerning social responsibility within the corporate world.Research limitations/implicationsThe tripartite paradigm model expressed by Donohue was intended for “real‐time” application. This study, however, proposed a retrospective analysis of stakeholder decision‐making within a ...
The purpose of this research is to explore the views of individuals responsible for quality assur... more The purpose of this research is to explore the views of individuals responsible for quality assurance in Hong Kong (HK) food and beverage companies with regards to their acceptance or rejection of the ISO 9000 quality management system or HACCP food safety system standards, along with the reasoning underlying such views. Thirty Hong Kong food or beverage manufacturing companies were approached and in‐depth interviews in the form of surveys were conducted with 11 companies. Participating companies included companies that had implemented both the ISO 9000 and HACCP standards, companies that had implemented only ISO 9000 or HACCP, and a company that had implemented neither. Half of the companies that participated in this study were large companies with 500 or more employees. The use of ISO 9000 was reported to improve the maturity of other quality systems. The use of HACCP was reported to improve the maturity of other food safety systems. While more companies used HACCP than the ISO 90...
International Journal of Quality & Reliability Management, 2004
This study explored the experiences of quality professionals with the Hazard Analysis Critical Co... more This study explored the experiences of quality professionals with the Hazard Analysis Critical Control Point (HACCP) system in the food industry in Canada. Similarities and differences between HACCP and ISO 9000 quality management systems were also highlighted. In this study, qualitative research was undertaken with selected medium to large-sized food manufacturing companies. In-depth telephone interviews were performed with quality professionals
The objective of this study was to explore the use of auditing as a tool for continual improvemen... more The objective of this study was to explore the use of auditing as a tool for continual improvement in the meat industry of Southwestern Ontario, Canada. Participants in the study represented the supply chain and included federal slaughterhouses, federal processors of ready-to-eat meat products, government agencies involved in auditing and inspection, and the retail sector involved in the auditing of meat facilities. Using in-depth interviews, the extent of auditing and its implementation on the continual improvement process were explored. Auditing activities were conducted as required for government recognition, retailer approval, and the facility's maintenance of its Hazard Analysis Critical Control Point (HACCP) programme. Correction of deviations identified during audits led to continual improvement activities. However, only two of the participants described secondary quality management schemes that linked auditing with continual improvement.
Comparison of the annual prevalence of feline postvaccinal sarcomas among 11 609 feline skin mass... more Comparison of the annual prevalence of feline postvaccinal sarcomas among 11 609 feline skin mass submissions from 1992 to 2010 revealed no decrease in disease prevalence or increase in the age of affected cats in response to changes in vaccine formulation or recommended changes in feline vaccination protocols.
Examining decisions of stakeholders offers an alternate approach to identifying evidence of corpo... more Examining decisions of stakeholders offers an alternate approach to identifying evidence of corporate decline for proactive remedial action. Using an existentialphenomenological approach, a cognitive map is constructed using narrative to operationalize the tripartite paradigm framework (Donohue, 2003). Findings suggest that corporate social responsibility may be better examined through homeorhesis measurement.
Consumers' attitudes have been shown to influence and predict behaviour. This review highlig... more Consumers' attitudes have been shown to influence and predict behaviour. This review highlights the diverse consumer attitudes towards the safety of food. The diversity among consumers is based on a variety of factors, including demographics and socio-economic status. The relationship between consumer attitudes, knowledge and behaviour regarding food safety is also examined in this paper. It indicates that different attitudes do not necessarily lead to behaviours that increase the safety of the food consumed. It can be concluded that there exists the need for professional assistance for consumers regarding food safety issues. #
Examining decisions of stakeholders offers an alternate approach to identifying evidence of corpo... more Examining decisions of stakeholders offers an alternate approach to identifying evidence of corporate decline for proactive remedial action. Using an existentialphenomenological approach, a cognitive map is constructed using narrative to operationalize the tripartite paradigm framework (Donohue, 2003). Findings suggest that corporate social responsibility may be better examined through homeorhesis measurement.
A peer-reviewed article Why don’t workers follow Hazard Analysis Critical Control Point (HACCP) g... more A peer-reviewed article Why don’t workers follow Hazard Analysis Critical Control Point (HACCP) guidelines? Socio-psychological models have been used to describe factors that influence the implementation of food safety management systems (FSMSs) in food processing facilities. The theory of planned behavior posits that perceived control over one’s own behavior, one’s attitude and the influence of others are antecedents of behavioral intention and/or behavior. The objectives of this study were to identify background factors that influence food safety behaviors of production workers in small and medium sized meat processing facilities and examine how these factors are applicable to the theory of planned behavior. Using a qualitative approach, the researchers conducted 13 in-depth interviews at five meat plants and two focus group interviews with representatives of government and industry agencies. These interviews generated 219 single-spaced pages of verbatim transcripts, which were an...
Globalization of trade within the food industry has increased consumer expectations for food safe... more Globalization of trade within the food industry has increased consumer expectations for food safety and transparency of product information. As a result, the need to benchmark transnational food safety-related policies and practices has increased over the past decade. This study compares and contrasts national food labeling and indication of allergen regimes for pre-packaged foods in 16 Organization for Economic Co-operation and Development (OECD) countries. Information was collected from government web sites, academic journals, trade magazines, and direct contact with representatives of government and professional organizations.
Journal of Agribusiness in Developing and Emerging Economies
Purpose ISO 9001 can offer users substantial management benefits. For developing country firms, t... more Purpose ISO 9001 can offer users substantial management benefits. For developing country firms, this standard could offer both important management improvements and serve as a quality signal to foreign suppliers and potential buyers. The purpose of this paper is to explore the impact of ISO 9001 on food manufacturing firms in Guyana. Design/methodology/approach A multiple case study approach, using interviews with multiple managers, was used to assess the impacts of ISO 9001 in six registered and non-registered firms. Findings ISO 9001 offers supply chain management benefits. Non-registered firms reported using the standard to formalize their monitoring procedures and improve planning, sourcing, manufacturing, and delivery efficiency. Registration helped firms formalize their quality management systems; it provided guidance on improving their customer/supplier relationships, and offered tools to monitor internal processes. Registered and non-registered firms reported increased custo...
ABSTRACT This study was designed to identify the skills and knowledge deemed important for food s... more ABSTRACT This study was designed to identify the skills and knowledge deemed important for food safety professionals and the degree to which the Food Safety and Quality Assurance (FSQA) program at the Univ. of Guelph helps students to develop these skills. The research included 2 phases: interviews were conducted to identify these skill and knowledge items, and the content of the interviews was then used to develop the survey. Individuals in various food safety roles in Canada and stakeholders in the FSQA program were surveyed. Important skill gaps were also identified through survey results. Personal skills were considered more important than technical skills to food safety professionals. Technical and personal skills deemed important by these professionals could be enhanced within the industry and within the food safety and quality assurance program at the Univ. of Guelph.
PurposeThe purpose of this study is to explore the broad issues related to business excellence an... more PurposeThe purpose of this study is to explore the broad issues related to business excellence and the application of such programs.Design/methodology/approachIn brief, this study investigated the use of business excellence programs including the use of the ISO 9000:2000 series of standards, by Canadian organizations. The results of a national survey on the use of business excellence programs are reported.FindingsThe use of business excellence programs by Canadian organizations appears to be related to the size and location of the organization. Organization size and location also appear to be related to the sequence in which businesses choose to implement various components of business excellence as well as the difficulty they experience with that implementation. There may be differences in the use of business excellence programs between organizations within different industry sectors, and those with different organizational structures. Finally, the use of business excellence progra...
PurposeThe purpose of this paper is to propose a new measure for organization health. It is propo... more PurposeThe purpose of this paper is to propose a new measure for organization health. It is proposed that the Donohue tripartite paradigm model can be used to pierce the veneer of the satisficing account to identify the moral appraisal stakeholders have made of corporate strategies based on external (i.e. economic, etc.) standards.Design/methodology/approachA cognitive mapping process through narratives is used to operationalize a tripartite paradigm framework to measure human capital. An existential‐phenomenological approach is adopted to ensure the figural integrity of data.FindingsThis paper can be viewed as the prototypical development phase for a methodology to support future real‐time ethical inquiry concerning social responsibility within the corporate world.Research limitations/implicationsThe tripartite paradigm model expressed by Donohue was intended for “real‐time” application. This study, however, proposed a retrospective analysis of stakeholder decision‐making within a ...
The purpose of this research is to explore the views of individuals responsible for quality assur... more The purpose of this research is to explore the views of individuals responsible for quality assurance in Hong Kong (HK) food and beverage companies with regards to their acceptance or rejection of the ISO 9000 quality management system or HACCP food safety system standards, along with the reasoning underlying such views. Thirty Hong Kong food or beverage manufacturing companies were approached and in‐depth interviews in the form of surveys were conducted with 11 companies. Participating companies included companies that had implemented both the ISO 9000 and HACCP standards, companies that had implemented only ISO 9000 or HACCP, and a company that had implemented neither. Half of the companies that participated in this study were large companies with 500 or more employees. The use of ISO 9000 was reported to improve the maturity of other quality systems. The use of HACCP was reported to improve the maturity of other food safety systems. While more companies used HACCP than the ISO 90...
International Journal of Quality & Reliability Management, 2004
This study explored the experiences of quality professionals with the Hazard Analysis Critical Co... more This study explored the experiences of quality professionals with the Hazard Analysis Critical Control Point (HACCP) system in the food industry in Canada. Similarities and differences between HACCP and ISO 9000 quality management systems were also highlighted. In this study, qualitative research was undertaken with selected medium to large-sized food manufacturing companies. In-depth telephone interviews were performed with quality professionals
The objective of this study was to explore the use of auditing as a tool for continual improvemen... more The objective of this study was to explore the use of auditing as a tool for continual improvement in the meat industry of Southwestern Ontario, Canada. Participants in the study represented the supply chain and included federal slaughterhouses, federal processors of ready-to-eat meat products, government agencies involved in auditing and inspection, and the retail sector involved in the auditing of meat facilities. Using in-depth interviews, the extent of auditing and its implementation on the continual improvement process were explored. Auditing activities were conducted as required for government recognition, retailer approval, and the facility's maintenance of its Hazard Analysis Critical Control Point (HACCP) programme. Correction of deviations identified during audits led to continual improvement activities. However, only two of the participants described secondary quality management schemes that linked auditing with continual improvement.
Comparison of the annual prevalence of feline postvaccinal sarcomas among 11 609 feline skin mass... more Comparison of the annual prevalence of feline postvaccinal sarcomas among 11 609 feline skin mass submissions from 1992 to 2010 revealed no decrease in disease prevalence or increase in the age of affected cats in response to changes in vaccine formulation or recommended changes in feline vaccination protocols.
Examining decisions of stakeholders offers an alternate approach to identifying evidence of corpo... more Examining decisions of stakeholders offers an alternate approach to identifying evidence of corporate decline for proactive remedial action. Using an existentialphenomenological approach, a cognitive map is constructed using narrative to operationalize the tripartite paradigm framework (Donohue, 2003). Findings suggest that corporate social responsibility may be better examined through homeorhesis measurement.
Consumers' attitudes have been shown to influence and predict behaviour. This review highlig... more Consumers' attitudes have been shown to influence and predict behaviour. This review highlights the diverse consumer attitudes towards the safety of food. The diversity among consumers is based on a variety of factors, including demographics and socio-economic status. The relationship between consumer attitudes, knowledge and behaviour regarding food safety is also examined in this paper. It indicates that different attitudes do not necessarily lead to behaviours that increase the safety of the food consumed. It can be concluded that there exists the need for professional assistance for consumers regarding food safety issues. #
Examining decisions of stakeholders offers an alternate approach to identifying evidence of corpo... more Examining decisions of stakeholders offers an alternate approach to identifying evidence of corporate decline for proactive remedial action. Using an existentialphenomenological approach, a cognitive map is constructed using narrative to operationalize the tripartite paradigm framework (Donohue, 2003). Findings suggest that corporate social responsibility may be better examined through homeorhesis measurement.
A peer-reviewed article Why don’t workers follow Hazard Analysis Critical Control Point (HACCP) g... more A peer-reviewed article Why don’t workers follow Hazard Analysis Critical Control Point (HACCP) guidelines? Socio-psychological models have been used to describe factors that influence the implementation of food safety management systems (FSMSs) in food processing facilities. The theory of planned behavior posits that perceived control over one’s own behavior, one’s attitude and the influence of others are antecedents of behavioral intention and/or behavior. The objectives of this study were to identify background factors that influence food safety behaviors of production workers in small and medium sized meat processing facilities and examine how these factors are applicable to the theory of planned behavior. Using a qualitative approach, the researchers conducted 13 in-depth interviews at five meat plants and two focus group interviews with representatives of government and industry agencies. These interviews generated 219 single-spaced pages of verbatim transcripts, which were an...
Globalization of trade within the food industry has increased consumer expectations for food safe... more Globalization of trade within the food industry has increased consumer expectations for food safety and transparency of product information. As a result, the need to benchmark transnational food safety-related policies and practices has increased over the past decade. This study compares and contrasts national food labeling and indication of allergen regimes for pre-packaged foods in 16 Organization for Economic Co-operation and Development (OECD) countries. Information was collected from government web sites, academic journals, trade magazines, and direct contact with representatives of government and professional organizations.
Journal of Agribusiness in Developing and Emerging Economies
Purpose ISO 9001 can offer users substantial management benefits. For developing country firms, t... more Purpose ISO 9001 can offer users substantial management benefits. For developing country firms, this standard could offer both important management improvements and serve as a quality signal to foreign suppliers and potential buyers. The purpose of this paper is to explore the impact of ISO 9001 on food manufacturing firms in Guyana. Design/methodology/approach A multiple case study approach, using interviews with multiple managers, was used to assess the impacts of ISO 9001 in six registered and non-registered firms. Findings ISO 9001 offers supply chain management benefits. Non-registered firms reported using the standard to formalize their monitoring procedures and improve planning, sourcing, manufacturing, and delivery efficiency. Registration helped firms formalize their quality management systems; it provided guidance on improving their customer/supplier relationships, and offered tools to monitor internal processes. Registered and non-registered firms reported increased custo...
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