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 Resources Helplines Emergency numbers Term Glossary 

The Wikimedia Foundation Trust and Safety team maintains this list of helplines for anyone either needing support during a personal crisis, or who knows someone who may need that support. Give someone a link to this page if you believe it could help them.

Add any suggestions for this list (especially for countries with no or few options already) on the talk page; please do not add them directly to this list yourself.

Worldwide

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  • Befrienders.org A world wide network of volunteers and non-profits to provide emotional support
  • Samaritans A UK based charity who is willing to support people (in English) from anywhere in the world

Australia

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General Crisis Support & Suicide Hotline

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  • Lifeline offering wide-range crisis support & suicide prevention

LGBTQIA support

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QLife available "3:00pm to midnight in your state, around Australia, every day."

Support for Children, Teens & Young Adults

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Kids Helpline

Austria

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General Crisis Support & Suicide Hotline

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Telefonseelsorge Österreich Telephone Hotline for crisis support

  • Phone: 142
    • 24-hour emotional support telephone hotline, chat support (you need to make an appointment) and e-mail support.

Bangladesh

[edit]

General Crisis Support & Suicide Hotline

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National Emergency Helpline: Service by Bangladesh Police Telephone Hotline for crisis support

  • Phone: 999

National Helpline Centre for Violence against Women and Children: Service by Ministry by Women and Children Affairs, Government of Bangladesh Telephone Hotline for crisis support

  • Phone: 109

National Child Helpline: Service by Department of Social Service, Government of Bangladesh Telephone Hotline for crisis support

  • Phone: 1098

National helpline center for violence against women: Service by Ministry by Women and Children Affairs, Government of Bangladesh Telephone Hotline for crisis support

  • Phone: 10921

Kaan Pete Roi: Service by volunteer non-profit helpline for emotional support and suicide prevention Telephone Hotline for crisis support

  • Phone: 01779554391, 01779554392, 01688709965, 01688709966, 01852035634, 01985275286, 01852035634

Belgium

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General Crisis Support & Suicide Hotline

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Télé-accueil Telephone Hotline for crisis support in French language

  • Phone: 107
    • 24-hour emotional support telephone hotline
  • Centre de Prévention du Suicide: 24/7 hotline for the French-language region of Belgium
    • Phone: 0800 32 123

Tele-Onthaal Telephone Hotline for crisis support in Dutch language

  • Phone: 106
    • 24-hour emotional support telephone hotline
  • De Zelfmoordlijn: 24/7 hotline for the Dutch-language region of Belgium

Telefonhilfe Telephone Hotline for crisis support in German language

  • Phone: 108
    • 24-hour emotional support telephone hotline

Canada

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General Crisis Support & Suicide Hotline

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9-8-8 Suicide Crisis Line (formerly Talk Suicide Canada) Telephone Hotline for crisis support in English or French languages

  • Phone: 9-8-8
    • 24-hour emotional support telephone hotline, call or text

Suicide Prevention Canada Find local crisis support centers in your Province

Support for Children, Teens & Young Adults

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Kids Help Phone supporting kids, teens and young adults 20 and under. Available in English and French

Youth Line (LGBTQ+ youth 16 to 29 years old)

Text +1 647-694-4275 Sunday to Friday, 4:00pm to 9:30pm (EST)

Wellness Together Canada https://www.wellnesstogether.ca/en-CA Immediate Crisis Support Youth: text “WELLNESS” to 686868

Adults: text “WELLNESS” to 741741

Front Line Workers” text “FRONTLINE” to 741741

Indigenous people can also reach out to Hope for Wellness at 1-855-242-3310

Talk Suicide Canada Call 1.833.456.4566 | Toll free | 24/7/365 Text 45645 | 4pm to midnight ET https://talksuicide.ca/

China

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General Crisis Support & Suicide Hotline

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Crisis Beijing

  • Phone: 800-810-1117 or 010-82951332
    • 24-hour emotional support hotline

Czech Republic

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General Crisis Support & Suicide Hotline

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Modrálinka Telephone Hotline for crisis support

  • Phone: 549 241 010 or 608 902 410 (mobile)
  • email: [email protected]
  • Skype: modralinka
    • 24-hour emotional support telephone hotline, chat support, support through Skype and e-mail support.

Denmark

[edit]

General Crisis Support & Suicide Hotline

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Livslinien Telephone Hotline for crisis support

  • Phone: 70 201 201
    • Suicide and emotional support telephone hotline, chat support, and e-mail support.
    • Staffed daily from 11am to 4pm

France

[edit]

General Crisis Support & Suicide Hotline

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Suicide Écoute Suicide and crisis support

  • Phone: 01 45 39 40 00
    • Staffed 24/7

Germany

[edit]

General Crisis Support & Suicide Hotline

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Telefonseelsorge Telephone Hotline for crisis support

  • Phone: 0800/111 0 111, 0800/111 0 222 or 116 123 (free of charge)
    • 24-hour phone support, chat support (you need to make an appointment) and e-mail support. In some cities they offer face-to-face counseling
    • email: [email protected]

Support for Children, Teens & Young Adults

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Kids Help Phone supporting kids, teens and young adults 20 and under.

  • Phone: 116 111
    • Free call – Staffed Monday through Saturday 2pm to 8pm – Central European Time

Greece

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General Crisis Support & Suicide Hotline

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Telephone Line for Emergency Social Aid 197

Child protection national line: 1107

Hungary

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Magyar Lelki Elsősegély Telefonszolgálatok Szövetsége:

  • Phone numbers:
    • 116-123 (only domestic calls, free of charge, available 24/7)
    • 06 (80) 810-600 (only domestic calls, free of charge, Fri 19:00 – Sat 07:00 and Sat 19:00 – Wed 13:00)** (66) 441 300, (62) 436 570 and (88) 422 205 (international calls as well, not free of charge, unclear availability times)
  • Email: sos116123(_AT_)gmail.com (reply within 72 hours)
  • Skype: lelkigondozas1 (Mon–Fri 17:00–01:00)

India

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General Crisis Support & Suicide Hotline

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Muktaa Mental Health Helpline

  • Phone: 788-788-9882
  • Timings: 12 - 8PM, Mon-Sat

It takes courage to acknowledge you need support and reach out for it. When you do, we will be here for you.

You Don't Need a "Big Reason" to Reach Out To Us. A few (of many) very good reasons to talk to us are:

  • Suicidal Thoughts
  • Uncontrollable Anger
  • Relationship Issues
  • Sexual Concerns
  • Family & Relatives
  • Peers & Friendships
  • Academics & Career
  • Sadness & Depression
  • Gender & Sexuality
  • Anxiety & Stress

Talk to us now: 0788-788-9882

Sneha India

  • Maitra Helpline (free counselling open to all):
    • Phone number: +91 22 25385447 (services in Marathi, Hindi, English languages available. Open 10am to 6pm)

Institute for Psychological health (IPH)

  • Address: 9th Floor, Shree Ganesh Darshan, Opposite Sapatnekar Hospital, Hariniwas Circle, LBS Road, Thane (W) 400602

Ireland

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General Crisis Support & Suicide Hotline

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Samaritans

Israel

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General Crisis Support & Suicide Hotline

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ERAN (ער"ן)

  • Phone (IL): 1201 – support is available in Hebrew, Arabic, English and Russian
    • Free call, hotline staffed 24 hours, every day
  • Email: [email protected]
  • Online chat - support is available in Hebrew, Arabic, English and Russian

Italy

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General Crisis Support & Suicide Hotline

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Telefono Amico

  • Phone: 199 284 284
    • from 10 am to 12 pm

Invitation to live

  • for Trentino Alto Adige
  • Phone:800 061650
    • Free call – Staffed 24/7

Support for Children, Teens & Young Adults

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Telefono Azzurro Local contacts

  • Phone: 19696
  • Emergency Phone: 114
    • Free call – Staffed 24/7

Japan

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General Crisis Support and Suicide Hotline

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厚生労働省(The Ministry of Health, Labour, and Welfare) による電話相談窓口一覧

  • Phone: 0570 064 556
    • Free call - Staffed 24/7

Support for Children, Teens & Young Adults

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厚生労働省(The Ministry of Health, Labour, and Welfare) による電話相談窓口一覧

  • Phone: 0120 99 7777
    • Free call – Staffed 16:00 (JST) – 21:00 (JST)

Malaysia

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General Crisis Support & Suicide Hotline

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Befrienders Malaysia

  • Phone: 03-79568144 or 03-79568145
    • 24 hour support line
  • Email: [email protected]
  • Walk in Address: 95 Jalan Templer 46000, Petaling Jaya Malaysia

Netherlands

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General Crisis Support & Suicide Hotline

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113

Korrelatie

  • Phone: 0900-1450
    • € 0,15 cents per minute, Monday - Friday 09:00 - 18:00
  • Online chat available from their home page
  • Whatsapp: 06-13863803
    • Both available Monday to Friday 09:00 – 17:30
  • Email: [email protected]
    • Also available Monday to Friday 09:00 – 18:00

New Zealand

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General Crisis Support & Suicide Hotline

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Lifeline New Zealand

  • Phone: 09 5222 999 (within Auckland) 0800 543 354 (outside Auckland)
    • 24 hour support

Pakistan

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Portugal

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General Crisis Support & Suicide Centres

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Directorate-General of Health in Portugal

  • Provides links to appropriate mental health support in different regions of Portugal

National Health Service Contact Center, SNS 24

  • Phone: 808 24 24 24
    • 24 hour support, not specific for mental health issues

Support for children

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Directorate-General of Health in Portugal for children and adolescents -

  • Provides links to appropriate mental health support in different regions of Portugal

Singapore

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General Crisis Support & Suicide Hotline

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SOS Singapore

  • Phone: 1800-221 4444
    • 24-hour support from trained volunteers
  • Email: [email protected]
    • If you prefer email, may take up to 2 days to hear a response

South Korea

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General Crisis Support and Suicide Hotline

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  • Suicide Prevention Counseling Line: 109
  • Korea Suicide Prevention Center: 1577-0199 (website)
  • Ministry of Health and Welfare hotline: 129
  • Lifeline Korea: 1588-9191 (Email consulting)
  • Youth Cyber Counseling Center: 1388

Spain

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General Crisis Support and Suicide Hotline

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  • Attention line to suicidal conduct: 024 (website)
  • Hope Phone: 717 003 717 (website)
    • Free psychological help
    • Also contactable through email (ayuda@telefonodelaesperanza.org) or chat.

Switzerland

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General Crisis Support & Suicide Hotline

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Die Dargebotene Hand

  • Phone (German, French, Italian): 143
    • 24 hours every day
  • Mail and Chat counseling available

Pro Mente Sana

  • Phone (French): 0840 0000 62
    • available Mondays, Tuesdays and Thursdays 10:00 – 13:00

LGBTQIA support

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LGBT+ Helpline

  • Phone: 0800 133 133
    • available Mondays to Thursdays 19:00 – 21:00
    • Mail counseling available

Support for young people (under 18)

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"147" of Pro Juventute

  • Phone (German, French, Italian): 147
    • 24 hours every day
    • Free call, will not show up on phone bills
  • Mail and chat counseling available

Taiwan

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General Crisis Support & Suicide Hotline

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Hotline set up by Taiwanese government

  • Phone: +886 0800-788-995
    • Staffed 24/7

Hotline set up by Taiwanese civil society "生命線"

  • Phone (call by landline): 1995

Hotline set up by Taiwanese civil society "張老師"

  • Phone (call by landline): 1980

Email support:tspc@tsos.org.tw

Ukraine

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Support line for men

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The hotline numbers 2345 (Vodafone and Lifecell) and +38 (067) 752 23 45 (Kyivstar) are free and open 24 hours a day. Operators are qualified psychologists with many years of experience in psychological practice. Online at 2345.in.ua

Online support

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Online psychological support available 24 hours a day Tell me

United Kingdom

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General Crisis Support & Suicide Hotline

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Samaritans

Give Us a Shout (Crisis Text Line)

  • Text "SHOUT" to 85258 – free on major mobile networks

The Calm Zone – Campaign against living miserably

LGBTQIA support

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LGBT Helpline

  • Phone: 0345 3 30 30 30
    • 10am until 10pm Monday to Friday, and 10am until 6pm Saturday
  • Email: helpline@lgbt.foundation
    • Replies within 72 hours

Support for children

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Childline

  • Phone: 0800 1111 (details)
    • Free call, will not show up on phone bills
    • Primary support is English-language only.
  • Email: Your locker
    • Childline account (free) required to send and receive Childline confidential email
  • Online chat: 1-2-1 Chat
    • Confidential
    • O2 customers will not be charged data or credits

United States

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General Crisis Support & Suicide Hotline

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988 Suicide & Crisis Lifeline (formerly, National Suicide Prevention Lifeline)

Crisis Textline

  • Text HOME to 741741

LGBTQIA support

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The Trevor Project

  • Phone: Trevor Lifeline – 866-488-7386
    • Hotline staffed 24 hours, every day
  • Text: START to 678678
    • Staffed 24 hours, every day
    • May incur a texting charge depending on your phone plan
  • Online chat
    • Staffed 24 hours, every day
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