This article introduces our refund policies regarding purchases made on websites our websites, including: 123apps.com, online-audio-converter.com, mp3cut.net, audio-joiner.com, online-video-cutter.com, audio-extractor.net, convert.io, and video-converter.com.
Free Plan
To ensure that our users are confident in their purchase decisions, we offer a generous free plan. This plan allows you to become acquainted with our services and understand how they work before opting for a paid subscription. We believe that this is an essential step in making an informed decision about whether our services are right for you.
Subscription-based Services
123apps operates on a subscription basis, providing monthly and yearly subscription options to cater to your specific needs. By subscribing to our services, you gain access to an enhanced experience with additional features and capabilities beyond what the free plan offers.
Refund Policy
At 123apps, all payments made for monthly or yearly subscriptions are considered to be non-refundable. We have formulated this refund policy keeping in mind the nature of our digital services and the availability of a free plan that provides a transparent and risk-free opportunity for users to evaluate our services.
Refunds will not be issued for the following reasons:
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If you decide that you no longer need the service after the purchase.
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If you purchase a subscription but do not or seldom use the service.
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If the price of a subscription changes following your purchase.
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If an accidental purchase occurs.
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If the service does not meet your expectations or preferences.
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If you no longer require the service.
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If you are not satisfied with the current features or were unable to find specific features you were looking for.
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If you have discovered an alternative service that you prefer.
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If you experience slow upload or download speeds when transferring files to or from your local device. Keep in mind that these speeds are influenced by your internet connection and your Internet Service Provider's performance, not our service.
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If video editing takes longer than expected, which can occur with high-definition videos requiring reencoding for quality purposes. Processing times can be shortened by submitting videos of a lower resolution.
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If you experience intermittent technical problems with our service. We work diligently to resolve any issues or bugs promptly upon discovery.
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If you forget to manually cancel your subscription or fail to seek cancellation help from our support team before the renewal date.
Exceptions to Non-Refundable Payments
There are a few exceptions where a refund might be applicable. These exceptions are:
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Duplicate Charges: In the event of a billing error resulting in duplicate charges, we will investigate the matter and issue a refund for the erroneous charge(s) if confirmed.
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Technical Issues: If you experience persistent and unresolved technical issues that significantly prevent you from using the service, and our support team is unable to resolve these issues.
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Unauthorized Charges: In the case of fraudulent or unauthorized charges, we will investigate the matter and, if verified, will initiate a refund process.
Processing Refunds
Should a refund be issued as per the aforementioned exceptions, it will be processed to the original method of payment. Please note that the time frame for the refund to be reflected in your account may vary depending on the financial institution involved.
We encourage our users to reach out to our customer support team for assistance before filing a refund request. Our team is committed to resolving your concerns and ensuring a satisfactory experience.
By subscribing to and using the services of 123apps, you acknowledge that you have read, understood and agreed to the terms outlined in this Refund Policy.
For any questions or assistance, please contact our customer support team. We are here to help!
Thank you for choosing 123apps for all your online tool needs.