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Maniphest T370790

Investigate complaint about app consuming large amounts of data
Open, LowPublicBUG REPORT

Description

While using the Wikipedia app on iOS with a 4G connection, I received a notification from my provider stating I had only 5GB left in my data package. Eight minutes later, I received another message saying my data package was completely used up. Upon checking my cellular usage settings, I found that the Wikipedia app had consumed 6.8GB of data in just about 10 minutes. What could be the cause of this? 141.196.107.237 (talk) 05:08, 22 July 2024 (UTC)

Could be that you looked at pages with many large images? Jo-Jo Eumerus (talk) 06:11, 22 July 2024 (UTC)

I visited articles including the 2024 US presidential elections, January 6 Capitol attack, Trump assassination attempt, Joe Biden presidential campaign 2024, and the 2024 presidential debate. I’m not sure that these articles would use 6.8GB of data in such a short time. 141.196.138.120 (talk) 07:04, 23 July 2024 (UTC)
141, do you happen to have a large Reading List of articles saved for offline viewing? Is it possible that it was syncing across devices or refreshing its contents for another reason?

I'm afraid most of us editors at English Wikipedia have very little experience with the apps, since they don't support full editing functionality. Someone here may have answers for you, but in case none are forthcoming, you could always ask the iOS app team directly at mw:Talk:Wikimedia Apps or at the technical support email address listed at :mw:Wikimedia Apps/iOS FAQ § If I have a question or a suggestion, how do I get in touch? Folly Mox (talk) 09:58, 22 July 2024 (UTC)

No, I don’t have any reading lists saved for offline viewing. Thank you for providing the email address for further assistance. 141.196.138.120 (talk) 07:06, 23 July 2024 (UTC)

https://en.wikipedia.org/wiki/Wikipedia:Village_pump_(technical)#Cellullar_data_drain:~:text=%5Bsubscribe%5D-,Cellullar%20data%20drain,-%5Bedit%20source