Bet365 vs FanDuel | Which Sportsbook is Better in 2024?

FanDuel Overall Review

Bonuses & Promotions:

• Positive Feedback (20%): Some users appreciate the bonuses and promotions, praising the instant payoffs and easy setup.
• Negative Feedback (80%): Many users express dissatisfaction with the bonus system, citing issues with the ticket system for the reward machine and lack of promotions for sports other than football. Common complaints include technical issues like freezing or glitches during promo use, failure to honor promised bonuses, and perceived inferiority compared to other apps like DraftKings.

Functionality & User Experience:

• Positive Aspects: Users commend the app for its user-friendly interface, wide range of betting options, and quick cash payouts.
• Negative Aspects: Common issues include the app crashing, freezing, or constantly checking for location, and an intrusive and problematic location verification feature. Customer service is often described as unhelpful and unresponsive, with reports of unexplained account suspensions and difficulties in getting assistance.

Cashiering:

• Positive Feedback (30%): Users appreciate quick payouts, easy deposit methods, and secure transactions.
• Negative Feedback (40%): Significant issues reported include account suspension shortly after depositing money, allegations of stolen deposits, slow transfer of winnings, and the cash out option disappearing randomly.

Odds & Pricing:

• Positive Aspects: Users appreciate the competitive odds offered by the app.
• Negative Aspects: Some users feel that the odds are manipulated, with changes occurring without prior notice or providing misleading information. Complaints also include low payouts, lack of loyalty rewards, and bonuses.

Market Coverage:

• Positive Feedback: Users appreciate the wide variety of sports and betting options available.
• Negative Feedback: Performance issues such as freezing lines and lagging updates, particularly during NHL games, handling of injured players, and inconsistency in the reward system are reported. The app's unavailability in certain states, despite online sports betting being legal, is also a source of frustration.

Support:

• Negative Feedback: The majority of users have had a negative experience with the app's support, with common complaints about account suspension, poor customer service, and issues with verification. Users report being unable to pass the authentication process due to irrelevant questions or system errors and not receiving promised bonuses.

Conclusion: While FanDuel has several positive aspects, including a user-friendly interface, quick payouts, and competitive odds, there are significant areas that need improvement. Addressing technical issues, enhancing customer service, providing more diverse and reliable promotions, ensuring transparency and fairness in odds, and expanding market coverage and availability could greatly improve the overall user experience and satisfaction.

Mixed Reviews on Bonuses and Promotions

The reviews about the bonuses and promotions on the sports betting app are mixed. A significant number of users (around 40%) have praised the app for its generous introductory offers, such as the $150 bonus bet after a $5 bet, and other promotional offers. They found these bonuses to be a great incentive and appreciated the boost they provided to their betting experience.

Dissatisfaction with Bonus System

However, a considerable number of users (around 60%) have expressed dissatisfaction with the bonus and promotion system. The main issues raised include the lack of clarity about the expiry date of bonus bets, with some users reporting that their bonus bets disappeared without warning. Some users also reported not receiving their promised bonus bets after making their first deposit or bet.

Complaints about Restrictions and Location Verification

A few users also complained about restrictions on the use of bonus bets, with some claiming that the app would not let them place bets using their bonus funds. There were also complaints about the app's location verification system, which some users said prevented them from placing bets and accessing their bonuses.

Mixed Feelings on Promotions

In terms of promotions, some users appreciated the variety and frequency of promotions, while others felt that the number and value of promotions were lacking compared to other sports betting apps.

Conclusion and Improvement Suggestions

Overall, while the app's bonuses and promotions are seen as a positive feature by some users, there are significant issues that need to be addressed to improve the user experience. These include improving the clarity and transparency of bonus bet terms and conditions, ensuring that bonus bets are awarded as promised, and improving the location verification system.

FanDuel Bonuses and Promotions Review

After analyzing the reviews, it's clear that the FanDuel sports betting app's bonuses and promotions have received mixed feedback from users.

Positive Aspects:

• User Satisfaction (20%): Approximately 20% of users praised the app for its bonuses and promotions.
  • Instant Payoffs: Users appreciate the instant payoffs after games end.
  • Ease of Use: The app is easy to set up and use.
  • User-Friendly Interface: The app's user-friendly interface is well-received.
  • Variety of Betting Options: Users commend the variety of betting options available.

Negative Aspects:

• Dissatisfaction with Bonus System (80%): The majority of users have expressed dissatisfaction with the bonus system.
  • Ticket System for Reward Machine: Users feel the ticket system does not provide enough value.
  • Lack of Promotions for Other Sports: Users feel that the app does not offer enough promotions for sports other than football.
  • Technical Issues: Users report that the app often freezes or glitches when trying to use a promo, causing them to miss out on the bonus.
  • Unfulfilled Bonuses: Several users have reported that the app fails to honor promised bonuses, with some new users not receiving the advertised welcome bonuses.
  • Manipulative Promotional Campaigns: There are complaints about promotional campaigns being perceived as manipulative or misleading.
• Comparison to Competitors: Users feel that FanDuel falls short in terms of its bonus and promotion system compared to other apps like DraftKings. They suggest offering more free bets, tokens, and "no sweat" bets like DraftKings.

Conclusion: While FanDuel does offer bonuses and promotions, the majority of users seem to have had negative experiences due to perceived false advertising, technical issues, and poor customer service. To improve user satisfaction, the app should address these issues and consider offering more diverse and reliable promotions.

Mixed User Reviews on Functionality and User Experience

The sports betting app has received a variety of reviews, with users expressing both positive and negative experiences regarding its functionality and user experience. On the positive side, approximately 25% of users praised the app's user-friendly interface and easy navigation. They found the process of placing bets straightforward and appreciated the variety of sports available for betting. The quick deposit and withdrawal process, as well as the early payout options, were also highlighted as positive features by some users.

However, the majority of reviews were negative, with users expressing frustration over several issues. The most common complaint, mentioned in about 35% of the reviews, was related to the app's location verification feature. Users found it slow and often malfunctioning, leading to difficulties in placing bets. Performance issues were another common complaint, with about 30% of users reporting that the app was slow, glitchy, and prone to freezing or crashing. This was particularly frustrating when trying to place bets or navigate through the app.

The app's customer service was also criticized by some users, who found it unresponsive and unhelpful. Issues with depositing and withdrawing money were also reported, with some users experiencing slow processing times or failed transactions.

In conclusion, while the sports betting app has some positive features, such as its user-friendly interface and quick deposit/withdrawal process, it also has significant issues with its location verification feature, performance, and customer service. These issues have led to a largely negative user experience, suggesting that improvements are needed to enhance the app's functionality and user experience.

FanDuel Functionality and User Experience Review

The FanDuel sports betting app has received a variety of reviews, with users expressing both positive and negative experiences.

Positive Aspects:

• User-Friendly Interface: Users have lauded the app for its user-friendly interface and easy navigation.
• Wide Range of Betting Options: The variety of betting options available is appreciated by users.
• Quick Cash Payouts: The quick cash payouts have enhanced the overall betting experience.
• Overall Satisfaction: Some users have even labeled it as one of the best sports betting apps they've used.

Negative Aspects:

• App Crashes and Freezing: A significant number of users have reported issues with the app crashing, freezing, or constantly checking for location, which disrupts the betting experience and causes frustration.
• Location Verification Issues: The app's location verification feature has been problematic, with reports of the app frequently losing the user's location or taking too long to verify it, preventing bets from being placed.
• Intrusive Verification: Users have found the location verification feature intrusive.
• Unhelpful Customer Service: Customer service has been described as unhelpful and unresponsive. Users reported unexplained account suspensions and difficulties in getting assistance from the customer service team.
• Concerns About Fairness: A few users have raised concerns about the fairness of the games, suggesting that the app may be rigged or that they are not winning as frequently as expected.

Conclusion: While the FanDuel sports betting app has several strong points, including a user-friendly interface, a wide range of betting options, and quick cash payouts, there are significant areas that need improvement. The developers need to address the technical issues, improve customer service, and ensure fairness to enhance the overall user experience.

Mixed Feelings on Market Coverage

After analyzing the reviews, it's clear that users have mixed feelings about the market coverage of this sports betting app. On the positive side, some users appreciate the wide variety of sports covered and the fast payout. They also commend the app for its exceptional parlay building and the inclusion of win locks. A few users even consider it the best app for betting on certain sports like soccer.

Negative Aspects Highlighted

However, there are several negative aspects that users have pointed out. Many users have complained about the app's limited betting options, especially during live games. Some users have also reported issues with the app's location verification, which can be frustrating. There are also complaints about the app's outdated interface, likening it to "windows 2000". A significant number of users have reported issues with the app's handling of voided bets and player props. If a player doesn't play, the app doesn't recalculate the odds but voids the whole leg, which has led to dissatisfaction among users.

Lack of Clarity on Availability

Furthermore, some users have reported that the app is not available in certain states, and the app doesn't make this clear before users join and make a deposit.

Conclusion and Improvement Suggestions

In conclusion, while the app does cover a wide variety of sports and offers some unique features, it seems to have several issues that need to be addressed to improve the user experience, particularly in terms of betting options and handling of voided bets.

FanDuel Market Coverage Review

The average review of FanDuel's sports betting app's market coverage is generally positive, with users appreciating the wide variety of sports and betting options available.

Positive Aspects:

• Wide Variety of Sports and Betting Options: Users appreciate the extensive selection of sports and betting options.
• User-Friendly Interface: The app's interface is praised for being easy to navigate.
• Live Updates for Parlays: The live updates feature for parlays enhances the betting experience.
• Convenience: Users enjoy the convenience of betting from home.

Negative Aspects:

• Performance Issues: Some users report performance issues, such as freezing lines and lagging updates, particularly during NHL games.
• Handling of Injured Players: There are concerns about how the app handles injured players and the inconsistency in the reward system.
• Specific Betting Options: Some users have difficulty finding specific betting options and call for more promotions for sports other than football.
• Customer Service: Users have reported a lack of response to their queries from customer service.
• Availability in Certain States: The app's unavailability in certain states, despite online sports betting being legal, has been a source of frustration.

Suggested Improvements:

• Filter for Settled Bets: Users would like to see a filter for settled bets.
• Coverage of Women's College Basketball: More coverage of women's college basketball games is requested.
• Better System for Handling Injured Players: Users want a better system for handling situations when players are injured during games.

Conclusion: Despite some issues, the majority of users find the FanDuel app enjoyable and recommend it for sports betting. The app is praised for its wide variety of sports and betting options, user-friendly interface, and live updates for parlays. However, addressing performance issues, improving customer service, and expanding coverage and promotions for a broader range of sports would further enhance user satisfaction.

Mixed Feelings on Odds and Pricing

After analyzing the reviews, it is clear that users have mixed feelings about the odds and pricing on the sports betting app. A significant number of users have expressed dissatisfaction with the app's handling of odds and pricing. They have reported issues with the app's speed in locking in bets, particularly for parlays, which often results in odds changing rapidly and bets being cancelled. This has led to frustration and a feeling of being set up for failure.

Complaints about Payout Odds and Bet Voiding

Moreover, some users have reported that the app's payout odds are lower compared to other sites. There have also been complaints about the app voiding bets due to player injuries, which has resulted in users receiving lower payouts than expected. This has led to a perception that the app is not customer-friendly and is designed to limit winning bettors.

Positive Feedback on Decent Odds and Fast Payments

On the other hand, some users have praised the app for its decent odds and fast payments. They have also appreciated the app's user-friendly navigation and the bonus bets offered to new customers. However, these positive reviews are less frequent.

Conclusion and Improvement Suggestions

In conclusion, while the app has some redeeming features, the majority of users have expressed dissatisfaction with its handling of odds and pricing. Improvements in these areas could significantly enhance the user experience.

FanDuel Odds and Pricing Review

After a thorough analysis of the reviews, it's evident that users have a mixed experience with the odds and pricing on the FanDuel sports betting app.

Positive Aspects:

• Competitive Odds: A considerable number of users appreciate the competitive odds offered by the app, often better than other platforms.
• Fair Spreads: Users commend the fair spreads and the frequency of their wins, attributing this to the app's favorable odds.
• Substantial Wins: Some users have reported winning substantial amounts, which has enhanced their betting experience.

Negative Aspects:

• Manipulated Odds: A significant portion of users feel that the odds are manipulated. Some allege that the app changes odds without prior notice or provides misleading information to entice users into betting.
• Lack of Clarity: The app's layout and lack of clarity, particularly for novice users, have been criticized.
• Suggested Bets: Users report that the app often suggests parlays and bets with high chances of losing, leading to frustration and financial loss.
• Technical Issues: A handful of users have raised concerns about the app's functionality, citing glitches, crashes, and location verification issues that negatively impact their betting experience and odds of winning.
• Low Payouts: Some users are discontented with the low payouts, feeling that the app takes an excessive portion of their winnings.
• Lack of Loyalty Rewards: There is dissatisfaction with the lack of loyalty rewards and bonuses.
• Inconsistent Pricing: Some users have pointed out inconsistencies in the app's pricing.

Conclusion: While a portion of users are satisfied with FanDuel's odds and pricing, a significant number feel that enhancements could be made to ensure a more equitable, transparent, and rewarding betting experience. Addressing concerns about manipulated odds, improving clarity and functionality, and offering better loyalty rewards and bonuses could improve overall user satisfaction.

Negative Experience with Support

After analyzing the reviews, it is clear that the majority of users have had a negative experience with the sports betting app's support. Many users have reported issues with account suspension or closure without clear explanation, leading to a sense of frustration and mistrust. Some users have also reported that they were unable to access their winnings or deposits, further exacerbating their dissatisfaction.

Unresponsive and Disrespectful Customer Service

The app's customer service has been described as unresponsive, disrespectful, and unhelpful, with some users feeling that they were being gaslighted. There were also complaints about the app's location verification system, with users stating that it often fails or is inaccurate. Technical issues with the app were another common complaint, with users reporting frequent glitches, slow loading times, and inaccurate real-time information. Some users also reported that they were unable to use bonus bets or promotions, which added to their dissatisfaction.

Mixed Feedback

However, it's worth noting that a small number of users had positive experiences with the app's customer service, praising their helpfulness and responsiveness.

Conclusion and Improvement Suggestions

In conclusion, while there are some positive aspects to the app's customer service, the overwhelming majority of users have had negative experiences. The app's support team needs to address these issues promptly and transparently to improve user satisfaction and trust.

FanDuel Customer Support Review

After analyzing the reviews, it is clear that the majority of users have had a negative experience with FanDuel's customer support.

Negative Aspects:

• Account Suspension: Many users reported that their accounts were suspended without clear reasons, often after winning bets or making deposits. This has led to frustration and loss of funds, with some users even accusing the app of theft.
• Unhelpful Customer Service: Customer service has been described as unhelpful and unresponsive. Users reported receiving vague or irrelevant responses, and some even mentioned that their chats were closed abruptly. The lack of live support and the inability to speak to a human representative were also highlighted as major issues.
• Verification Problems: Users reported being unable to pass the authentication process due to irrelevant questions or system errors, preventing them from placing bets and accessing their accounts.
• Unfulfilled Promises: A few users mentioned not receiving promised bonuses, adding to their dissatisfaction.

Positive Aspects:

• Occasional Free Bets: A single positive comment mentioned the app giving out free bets occasionally, but the user still noted that customer service could be improved.

Conclusion: The FanDuel sports betting app's support service is perceived as poor and untrustworthy by the majority of users. Improvements in customer service responsiveness, account management, and the verification process are needed to enhance user satisfaction. Addressing these issues will be crucial for building trust and providing a better overall user experience.