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      Refund policy

      We want you to be completely satisfied with your RUBIES.  With this in mind we offer a 100% guarantee for a year 60 days from when you receive your package. 

      If you aren't thrilled with your RUBIES use our chat to send us a message.  The chatbot is available on every page in the bottom right corner.  We are happy to do an exchange for another size or refund your order. 

      Once you have been in touch please send the items to the following address:

      RUBIES, 110 Bond St, Toronto, Ontario, M5B 1X8

      Be sure to include a note with the order number.

      All returned item end up in the hands of families that cannot afford to purchase RUBIES.

      We are unable to cover the cost of shipping items back, but are working to change this.