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Surveys - Build & Design

Survey types (email, web, mobile)

email, web

All

Feedback Button

AI Survey creator

Survey templates

Create survey with questions import

Net Promoter Score

Customer Satisfaction Score (CSAT)

Customer Effort Score (CES)

Standard questions (Choice, Text, etc.)

Question flow with skip logic

Piping (survey personalization)

Design theme customization

Multilingual surveys

Custom ending screen

Remove Survicate logo

Add your company logo

Custom CSS

Link Surveys & Email Distribution

Distribution via link

Share on social media

Custom OG image for socials

QR Code distribution

Embed 1st question in email

Auto-identify respondents

Merge tags for custom attributes

Custom domain for survey URL

ActiveCampaign distribution

Braze

Calendly

Campaign Monitor

ConstantContact

Convertkit

Customer.io

Drift

Drip

Freshsales

GetResponse

HelpScout

Intercom

iPresso

Keap

Klaviyo

Lifecycle.io

Mailchimp

Mailgun

Marketo

Ortto

Salesforce

Salesmanago

Sendgrid

Sharpspring

Vero

Zendesk

Zoho

Other email providers

Upon request

Web Surveys

Deploy with Google Tag Manager

Deploy with Segment

Targeted Pop-up

Always-on Feedback Buttton

User attributes

URL targeting

Delayed trigger

Exit intent surveys

Scroll depth targeting

Events targeting

User attributes targeting

Targeting based on previous responses

Cookie targeting

Device type and language targeting

Session behavior targeting

UTMs targeting

Optimizely experiments targeting

Recurring surveys

Scheduling

Auto-close on responses cap

Manage daily responses cap

JavaScript API

Traffic sampling

A/B testing

Surveys Mobile SDKs

iOS

Android

React Native

Flutter

Unity

Segment CDP

Screen targeting

Delayed trigger

Event targeting

User segments based on behavior and traits

Event properties targeting

User attributes targeting

Language targeting

OS targeting

Screen orientation targeting

Granular control over survey frequency

Dialog and Full screen display

Recurring surveys

Scheduling

Auto-close on responses cap

Manage daily responses cap

Traffic sampling

Analysis & Reporting

Overall survey statistics

Calculated CX metrics (NPS, CSAT, CES)

Trends

Responses distribution

Single respondent view

Analyze partially completed surveys

Word cloud

AI Research Assistant chats

AI topics and insights

Export charts (PNG, PDF)

Export raw data (CSV, XLS)

Filter by respondent attributes

Filter by answer URL

Filter by answers

OS and Device filters

Email notifications

Insights Hub

Import CSV File

AppStore

Google Play

Slack

Zapier

Google Business Reviews

Zendesk

TLDV

LiveChat

Intercom

HubSpot

Gong

Transcriptions

120 minutes

300 minutes

600 minutes

600 (starts with, custom)

Surveys Integration - Max Responses Per Connected Survey

5000

10000

15000

Custom

Feedback Date Range

2500

5000

10000

10000 (starts with, custom)

Surveys Integrations

ActiveCampaign

Amplitude

Braze

Drip

Fullstory

Glassbox

Google Analytics

Google BigQuery

Google Sheets

Hubspot

Intercom

Jira

Klaviyo

Mailchimp

Marketo

Microsoft Teams

Mixpanel

Optimizely

Productboard

Salesforce CRM

Salesforce Marketing Cloud (Pardot)

Segment

Slack

Smartlook

UXCam

Woopra

Zapier

Zendesk

Export API

Webhooks

Account

Number of responses (submissions)

500

2500

5000

Custom

Data Retention

6 months on monthly plans | 24 months on yearly plans

Custom

Response allocation cycle

Monthly

Yearly

User seats

Custom

Active surveys

Unlimited

Questions per survey

Unlimited

Data export history

Two-factor authentication (2FA)

Delete personal data

Workspaces

Custom

Folders

User roles & permissions

SAML SSO authentication

Max responses per survey

6000

12000

30000

Custom

Total responses on active surveys

18000

36000

100000

Custom

Support & Legal

GDPR Compliance

Data Processing Agreement

Standard

Optional: Custom

Human Livechat Support

Onboarding

Automated

Optional: White-glove

Service Level Agreement

Optional

Dedicated CSM

Optional: 3 tiers of Success Program

Non-Disclosure Agreement

Optional

PO and wire transfer

Yearly plans, additional fee

HIPPAA compliance

SOON

FAQs

How many responses per month should I choose?

Deciding how many responses per month you need can be challenging, but we're here to make it easier. Here are our average response rates based on real data from our customers. You can use them to calculate how many people need to see your survey for you to achieve the desired number of responses:‍

Web surveys: 10% response rate
In-product surveys: 16% response rate
Mobile surveys: 30% response rate
Email surveys: assume a 20% open rate and a 20% click rate

So, for example, to achieve 250 responses, you'll typically need to reach 3,125 people via web surveys, 1,563 in-app, 833 through your mobile app, or send 6,250 emails, considering a 20% open and 20% click rate.

Keep in mind that the ideal number of responses depends on your business size and goals. If you need help figuring out how many monthly responses your business needs, talk to us, and we’ll sort it out together.

How do you count responses?

We count responses on a per-respondent basis. When surveys consist of multiple questions, it doesn’t matter if the respondent replies to just one question or all of them. It will qualify as one response in both instances. This means both partial and full responses are recorded for you to analyze.

What is your cancelation, upgrade, and refund policy?

You can cancel your subscription at any time. Your subscription will remain active until the new billing cycle begins, and then your account will switch to the Free plan. This means that the Free plan limits will apply; you can unarchive surveys with up to 300 responses and collect up to 25 responses per month.

Upgrades are effective immediately, and you’ll be charged the prorated difference between plans.

We don’t offer refunds, so make sure to terminate your subscription before the new billing cycle starts.

How does the Better Than The Rest plan pricing work?

The Better Than The Rest plan is a tailored, custom plan designed to meet the specific needs of each business. If you expect periodic usage fluctuations or high response volumes, our standard plans might not be a good fit. In this case, the Better Than The Rest plan might be just what you need.

This plan offers a yearly response limit, giving you flexibility in how you use your responses throughout the year. Pricing factors include the number of responses needed per year, the number of users, and the number of workspaces required. Additionally, any necessary security questionnaires or customizations to standard policies are included only in the Better Than The Rest plan.

To learn more about this plan and receive a personalized quote, contact us at [email protected] or use the live chat on our website.

What if I exceed the limit of responses on my plan?

Once you hit your response limit, your surveys will stop collecting responses. To keep the feedback coming, you'll need to upgrade to a higher plan or, for Better Than The Rest plan users, purchase more responses.

Are taxes included in the price?

Additional taxes may apply if you’re not a registered business. If you are a business registered in Poland, we will add 23% VAT.

What payment methods can I use to pay for Survicate?

You can pay using all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal. For plans paid upfront for the year, we also offer bank transfer payments, for which we charge a small accounting fee. Other than that, we do not charge any transaction fees. Payments can be made in USD, EUR, GBP, or PLN.

How does the free trial work?

Survicate free trial is a no-strings-attached taste of our Best plan. For 10 days, or until you collect 25 survey responses, you can enjoy all Best plan features, without needing to provide a credit card.

Once the trial ends, your surveys will be stopped and archived. But don’t worry; you can either continue with our Free plan (which lets you collect up to 25 responses per month, with a total limit of 300 responses per survey and 1,000 responses per organization from multiple surveys), upgrade to our Good, Better or Best plan, or chat with our Sales team for a custom offer.

Is there a free version of Survicate?

Yes, there is! Survicate offers a Free plan with a limit of 25 survey responses per month (with a total limit of 300 responses per survey and 1,000 responses per organization from multiple surveys) that’s ideal for those just starting out with collecting customer feedback. When you sign up, you’ll automatically get a free 10-day trial of our Best plan. After that, if you don’t choose to upgrade, your account will automatically switch to a Free plan.

Here’s what you can do on our Free plan:

Create and launch email, link, website and in-product surveys
Collect up to 25 responses per month
Integrate with your tool stack
Collaborate in a team of 3
30 days of data retention
Up to a total of 300 responses per survey, and 1,000 responses per organization from multiple surveys

So, you can always access Survicate for free, even if you decide not to upgrade after your trial.

What is the difference between the free plan and the free trial?

The free trial gives you a 10-day preview of our Best plan. During this time you can collect up to 25 survey responses and test all Best plan’s features. After the trial ends, you have the option to upgrade or automatically move to our Free plan.

Our Free plan is always available and perfect for those just starting with feedback collection. It allows you to create and launch email, link, website and in-product surveys, integrate with your tool stack, collect up to 25 responses per month (with a total limit of 300 responses per survey and 1,000 responses per organization from multiple surveys), and collaborate with up to three team members.

In short, the free trial offers temporary full access to Best plan features, while the Free plan provides ongoing access to essential survey tools at no cost.

Can I get a demo before signing up?

Yes! Click the Book a Call button to schedule a demo. You can also contact us by email at [email protected] or use the chat on our website.

What happens when my free trial ends or my subscription expires?

When your free trial ends, or your subscription expires without a subsequent purchase, you’ll be moved to our Free plan. Here’s what changes:‍

You can collect up to 25 responses across all active surveys each month
You can unarchive surveys with a total limit of 300 responses
You can create and launch new email, link, website and in-product surveys

Need more flexibility? You can always upgrade or contact our Sales team for a custom plan.

Do you offer plans for educational institutions and NPOs?

Educational institutions and non-profits can get an extra 25% off any yearly plan—please email us at [email protected] to find out more.

Is there a live chat support?

Yes! Our friendly support team is here to help from 8 AM to 11 PM CET, Monday to Friday, covering a wide range of global business hours. You can expect a response in under two minutes. Just start a chat in the bottom right-hand corner after logging into your Survicate account.

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Better

Best

Better Than The Rest

FAQs

Join 1,500+ companies collecting customer insights at scale with Survicate

We’re here to support you 
along the way

Choose your fighter… erm, plan

Good

Better

Best

Better Than The Rest

FAQs

Join 1,500+ companies collecting customer insights at scale with Survicate

We’re here to support you along the way

We’re also there

We’re here to support you 
along the way