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All Systems Operational

Checkpoint Research Operational

Confirmation.com Operational

CS Connect/Electronic Filing Operational

CS Professional Suite Local Login Operational

Customer Support Operational

Engagement Manager Operational

Estudio One (SaaS) Operational

GoFileRoom Operational

Guided Assurance Operational

NetClient CS Operational

ONESOURCE University Operational

Onvio Firm Management Operational

Tax and Accounting Professionals Learning Center Operational

Thomson Reuters Account Operational

Ufile Online Operational

Virtual Office CS / SaaS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2024

No incidents reported today.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

Ufile Online - CA - Service Disruption

Resolved - Ufile Online is currently working for all customers.
Sep 23, 12:16 EDT

Investigating - We have received reports that Ufile Online is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Sep 23, 04:12 EDT

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

Virtual Office/Software as a Service - US

Resolved - We have confirmed a widespread outage experienced by our third-party cloud hosting provider as the cause of the issue affecting some customers ability to launch applications in Virtual Office CS or Software as a Service earlier today.

Our metrics and internal testing indicate this issue has been resolved and applications and logins are currently in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Sep 16, 18:59 EDT

Identified - We have confirmed a global outage experienced by our third-party cloud hosting provider as the cause of the issue affecting some customers ability to launch applications in Virtual Office CS or Software as a Service.

Our testing indicates this situation may be improving for those customers experiencing the issue. We suggest customers attempt to relaunch applications. We are closely monitoring the environment to ensure the issue has been fully remediated.
Sep 16, 16:48 EDT

Investigating - Based on our internal monitoring, we are aware that some customers are receiving an error when launching applications within Virtual Office CS and Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information.
Sep 16, 15:29 EDT

Ufile Online - CA - Service Disruption

Resolved - Ufile Online is currently working for all customers.
Sep 16, 05:36 EDT

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

Virtual Office/Software as a Service - US

Resolved - Our metrics and internal testing continue to indicate accessing netlinksolution.com remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Sep 12, 16:31 EDT

Monitoring - We have determined some customers using a specific network service provider may be experiencing service degradation associated with an underlying technology provider. This was resulting in customers experiencing issues accessing netlinksolution.com earlier today.

Our metrics and internal testing indicate this issue has been resolved and logins are currently in a healthy state. We are closely monitoring the environment to ensure the issue has been fully remediated.
Sep 12, 10:01 EDT

Investigating - We have determined some customers using a specific network service provider may be experiencing service degradation associated with an underlying technology provider. This is resulting in customers experiencing issues accessing netlinksolution.com. We are investigating the issue as a priority and will provide an update as soon as we have more information.
Sep 12, 09:23 EDT