Help
What would you like help with today?
Hi there,
Welcome to the help centre. Here you can find answers to our most asked questions.
If you can't find the help you are after, please contact our subscriptions team by email or on 1800 077 514.
What would you like help with today?
Subscriptions
The Saturday Paper offers rolling 6- and 12-month digital and print subscriptions, in addition to bundle subscriptions across other Schwartz Media titles. You can subscribe here. Subscribe
Paywall
The Saturday Paper has a hard paywall, meaning stories are locked for people who are not subscribers. Some articles will be unlocked throughout the week, but to enjoy full access we recommend you subscribe. Already a subscriber? Log in here. Subscribe
Share Credits
Subscribers are able to share an unlocked article with a friend who may not have a subscription of their own. Learn more about Share Credits here. Learn more
Payment Options
We accept payment via Visa, Mastercard and American Express. We also accept cheques or money orders made out to "The Saturday Paper". Organisations such as schools and libraries can request to be invoiced by sending an email to [email protected].
Pause Subscription
To pause your print subscription to The Saturday Paper, please call 1800 077 514 or send an email to [email protected]. We will require confirmation of your name and address, as well as the pause dates. Your subscription will be extended to compensate for any weeks missed. Please note, the cut-off to lodge a subscription pause is 5pm Tuesday.
Google Subscription
If you have subscribed to The Saturday Paper with your Google account, you’ll find your subscription information inside the Google Play app or by clicking here. You can manage that subscription by following the steps below:
- Open the Google Play app.
- At the top right, tap the profile icon.
- Tap Payments & subscriptions. Then select Subscriptions.
- Select the subscription you want to manage.
For more support see on managing your subscription with Google: https://support.google.com/googleplay/answer/7018481.
Delivery
To help us attend to your delivery query as soon as possible please complete this form.
Alternatively you can email us at [email protected]
with the following information:
- Name,
- Delivery address,
- Which editions have been missed, and
- Instructions for driver.
Deliveries of The Saturday Paper are made every Saturday morning. The paper is published 50 times per year, with a two-week hiatus over the new year period. Please note, it takes 8-15 days after subscribing for the first copy to be delivered. However, the digital component of a subscription is accessible immediately after payment is received.
Change Address
To update your delivery address for The Saturday Paper, please send an email to [email protected] or call 1800 077 514. Unfortunately it is not possible to update your delivery address online.
Cancel or Transfer
If you want to cancel or transfer your subscription please contact us.
Delivery Issues
In the event that you do not receive delivery of The Saturday Paper, please contact the delivery agent responsible. Their details can be found by logging in to your account. If your delivery agent does not have a phone number listed, please let us know by sending an email to [email protected] or by calling 1800 077 514.
Digital Access
All subscriptions to The Saturday Paper include full digital access via the website and app. Learn more
Apps
Issues of The Saturday Paper are available via the app, which can be installed on your mobile device by saving it to your home screen. Once installed, the app can be accessed using your Schwartz Media email and password. Learn more
Google News Showcase
Articles from The Saturday Paper are discoverable on Google News Showcase and in the Google News App. Users of Google News are encouraged to ‘follow’ The Saturday Paper and link your subscriptions with Google if prompted to take full advantage of The Saturday Paper subscription when searching Google and browsing Google News.
Technical Support
If you encounter issues accessing The Saturday Paper’s website or app and you are unable to resolve the issue with information provided on this page, please contact technical support.
So we are able to resolve your issue as quickly as possible, please provide:
- the issue you are encountering;
- the URL of the page;
- any error messages;
- your browser name and version; and
- your operating system (PC or OS X).
One of the tips below will solve most problems:
- Log out and then log in
- Request a new password be emailed to you
- Click here to login and check your subscription status
- If in private browsing mode, turn this off
- Clear cookies
- Close and re-open browser, or try a different browser
- If the problem occurs on a work computer, try logging in at home
- Disable any browser extensions
- Reboot the device or computer
Gifts
Gift subscriptions to The Saturday Paper can be purchased via our website or by calling 1800 077 514.
Gift Cards
Schwartz Media Shop
The Saturday Paper tote bags and other Schwartz Media merchandise can be purchased via the Schwartz Media Shop. Visit shop
Newsletters
Manage which of our email newsletters you receive via our website.