Resumo: The use of virtual assistants has become popularized by their adhesion by large companies. This is because they have brought benefits to a certain extent in people's daily activities or in their tasks in organizations, with... more
Resumo: The use of virtual assistants has become popularized by their adhesion by large companies. This is because they have brought benefits to a certain extent in people's daily activities or in their tasks in organizations, with reminders, automation of repetitive tasks, proposing solutions for various situations, etc.. To meet this demand, several tools have been developed to create this type of agent. Following the same trends, this paper presents the Arisa Nest platform, under the Platform as a Service model, as a tool to create virtual assistants with resources to manage information about users, create algorithms to give more effective answers, consume web services to the interoperability with other systems and with proactivity behaviors. Finally, some cases are presented using the platform in real scenarios and tests. Resumo: O uso dos assistentes virtuais tem se popularizado pela sua adesão por grandes companhias. Isso porque eles têm trazido benefícios, até certo ponto, nas atividades diárias das pessoas ou em suas tarefas nas organizações, com lembretes, automatização de tarefas repetitivas, propondo soluções para várias situações, etc.. Para comportar essa demanda, diversas ferramentas têm sido desenvolvidas para a criação desse tipo de agente. Seguindo o mesmo viés, esse artigo apresenta a plataforma Arisa Nest, sob o modelo de Platform as a Service, como uma ferramenta de criação de assistentes virtuais com recursos de gerir informações sobre os usuários, criar algoritmos para dar respostas mais eficazes, consumir serviços web para a interoperabilidade com outros sistemas e com comportamentos de proatividade. Ao final, são apresentados alguns casos utilizando a plataforma em cenários reais e de testes.
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In the current fast-paced world, organizations do not have time to postpone ideas due to the lack of suitable technical and scientific supports that can help them in a rapid connection establishment in order to develop collaborative... more
In the current fast-paced world, organizations do not have time to postpone ideas due to the lack of suitable technical and scientific supports that can help them in a rapid connection establishment in order to develop collaborative works. This paper presents a methodology that aids the user to find the appropriated performance indicators that may be used to compare and after to suggest a suitable set of organizations to fulfill a specific Collaboration Opportunity. In this work is made an assumption that the Virtual Organization Breeding Environment has a common set of performance indicators that are known and agreed among the involved organizations.
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The concept of Learning Collaborative Networked Organizations merges both the CNO and the LO paradigms. It aims at augmenting the quality of decision-making and of corporate governance taking inter-organizational knowledge into account.... more
The concept of Learning Collaborative Networked Organizations merges both the CNO and the LO paradigms. It aims at augmenting the quality of decision-making and of corporate governance taking inter-organizational knowledge into account. The rationale behind the proposal is ...
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... Such a set of identified quality crite-ria may help service clients to select providers as well as serve as a basis for a mapping relevant software process areas and best practices in order to adapt exist-ing capability/maturity... more
... Such a set of identified quality crite-ria may help service clients to select providers as well as serve as a basis for a mapping relevant software process areas and best practices in order to adapt exist-ing capability/maturity models and standards to this specific domain. ...
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Integrating BPM & SOA has challenges, especially those associated with the composition of applications and sub-problems related to it, such as the discovery of web services. This paper addresses the problem of discovery through the... more
Integrating BPM & SOA has challenges, especially those associated with the composition of applications and sub-problems related to it, such as the discovery of web services. This paper addresses the problem of discovery through the development of a model. The model integrates the BPM and SOA, whereas semantics and QoS, the distribution and variety of providers, aligned to the business model of SaaS software. The article discusses the issue of discovery, summarizes the state of the art, introduces and shows preliminary results of the implementation of the model. Resumo. A integração BPM&SOA possui desafios, principalmente aqueles associados à composição de aplicações e aos subproblemas relacionados a ela, tal como a descoberta de serviços web. Este trabalho ataca o problema da descoberta através da concepção de um modelo. O modelo integra os níveis BPM e SOA, considerando semântica e QoS, a distribuição e heterogeneidade de provedores, alinhado ao modelo de negócios de software SaaS ...
Resumo -Neste trabalho é apresentado um processo semi-automático de "brokarage" dentro de um cluster de Ferramentarias localizada em Caxias do Sul, RS, chamada TechMoldes. Este processo é representado por um sistema de suporte... more
Resumo -Neste trabalho é apresentado um processo semi-automático de "brokarage" dentro de um cluster de Ferramentarias localizada em Caxias do Sul, RS, chamada TechMoldes. Este processo é representado por um sistema de suporte que auxilia o broker-humano na seleção do grupo de empresas que melhor se adequa a uma determinada oportunidade de negócio. Uma inovação deste trabalho se comparado ao anterior (Rabelo et al., 2000) é a introdução de agentes móveis (AgM) como uma ferramenta de busca de informação dentro do cluster. O AgM visita cada empresa do cluster capacitada a participar do negócio, busca as propostas de cada uma, e utiliza esta informação para gerar as possíveis Empresas Virtuais para cada oportunidade de negócio. Abstract -In this paper we present a semi-automated process of brokerage for a cluster of mould and die industries located in Caxias do Sul, RS, called TechMoldes. This process is represented by a multi-agent-based decision support system that helps a ...
This paper addresses the problem of discovery through the development of a model. The model integrates the BPM and SOA, whereas semantics and QoS, the distribution and heterogeneity of providers, aligned to the business model of SaaS... more
This paper addresses the problem of discovery through the development of a model. The model integrates the BPM and SOA, whereas semantics and QoS, the distribution and heterogeneity of providers, aligned to the business model of SaaS software. The paper discusses the issue of discovery, summarizes the state of the art and shows results of the implementation of the model. Resumo. Este trabalho ataca o problema da descoberta através da concepção de um modelo. O modelo integra os níveis BPM e SOA, considerando semântica e QoS, a distribuição e heterogeneidade de provedores, alinhado ao modelo de negócios SaaS . O artigo discute a problemática da descoberta, resume o estado da arte e mostra resultados da implementação do modelo.
This work aims at presenting an approach for agile scheduling coordination and supervision of distributed production orders, giving rise to a new dimension of the scheduling activity, not only under the intra-organizational perspective,... more
This work aims at presenting an approach for agile scheduling coordination and supervision of distributed production orders, giving rise to a new dimension of the scheduling activity, not only under the intra-organizational perspective, but also the inter-organizational, comprising the whole productive chain. It generally presents a prototype being developed, based on the paradigms of multi-agent negotiation and decision support systems. Aspects related with the information modeling and integration in the several levels of CIM are tackled. At the end, a series of considerations is made, pointing out the results reached with the current prototype, and the several difficulties and challenges existent for the accomplishment of cooperative inter-organizational scheduling.
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E-Business and Virtual Enterprises: Managing Business-to-Business Cooperation, IFIP TC5/WG5.3 Second IFIP Working Conference on Infrastructures for Virtual Organizations: Managing Cooperation in Virtual Organizations and Electronic Busimess towards Smart Organizations, December 4-6, 2000, Florian...more
The software sector plays a very relevant role in the current world economy as a means to face many societal challenges, especially considering that the sector mostly consists of SMEs. Service-oriented architecture (SOA) is a recent ICT... more
The software sector plays a very relevant role in the current world economy as a means to face many societal challenges, especially considering that the sector mostly consists of SMEs. Service-oriented architecture (SOA) is a recent ICT paradigm to help face new challenges in ICT developments and market. ICT companies should invest in innovative products and services to be sustainable, but SOA can be complex and a SOA “product” has many differences compared to manufacturing, which most innovation models are directed to. We present results of an innovation model directed at independent SMEs of SOA providers interested in innovating together, sharing costs, risks and benefits. The model is flexible so as to support the intrinsic uniqueness of innovation processes. The model is complemented with so-called functional guidelines, informing SMEs managers of the most important issues to handle during various steps of an innovation. An example of the model usage is presented, as well as the...
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ABSTRACT Much efforts have been made to create computer systems to provide assistance for people in their daily activities, at home and in business. However, they usually follow different approaches that often do not respect the required... more
ABSTRACT Much efforts have been made to create computer systems to provide assistance for people in their daily activities, at home and in business. However, they usually follow different approaches that often do not respect the required compatibility and interoperability with each other besides not being connected with legacy systems and new software services. In this way, this paper presents an open reference architecture for personal softwares assistants, allowing the derivation, personalization and deployment of interoperable instances of assistants regarding users' and companies' processes requirements.
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ABSTRACT Several efforts have been made towards creating personal assistant software (PAS) to help people in their daily life activities, at home or at work. In spite of the complexity PASs can have, most of the works focuses on... more
ABSTRACT Several efforts have been made towards creating personal assistant software (PAS) to help people in their daily life activities, at home or at work. In spite of the complexity PASs can have, most of the works focuses on developing solutions only for very specific tasks, without supporting integration and interoperation with other systems (including other PASs) and with enterprise systems and their respective business processes. Aiming at coping with these requirements, this work presents an open reference architecture for PASs, allowing that interoperable instances can be derived, personalized, implemented and deployed according to users' profiles and to enterprises' processes. An instance of a PAS has been derived and its results are discussed.
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This paper addresses the problem of BPM and SOA integration presenting a model of dynamic discovery of services as an approach to improve the agility of SOA-based applications. Many researches have tackled the discovery problem. However,... more
This paper addresses the problem of BPM and SOA integration presenting a model of dynamic discovery of services as an approach to improve the agility of SOA-based applications. Many researches have tackled the discovery problem. However, in general they fail in discovering the most suitable service regarding business processes needs. The main contribution of this work is to offer a
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This works aims to propose a Decision Support System (DSS), with hybrid approach, using Simulation and Petri Nets as modeling techniques of manufacturing processes, and a Expert System to help in its use. The DSS provides a friendly in-... more
This works aims to propose a Decision Support System (DSS), with hybrid approach, using Simulation and Petri Nets as modeling techniques of manufacturing processes, and a Expert System to help in its use. The DSS provides a friendly in- terface to the user that, after selecting input parameters, gets as answer series of data about the manufacturing process that will
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ABSTRACT Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a... more
ABSTRACT Software services have represented a powerful view to support the realisation of the service-oriented architecture (SOA) paradigm. Using open standards and facilitating systems projects, they have increasingly been used as a corporate architectural approach to create interoperable services-based software solutions that can more easily be reused and shared across disparate applications. In the context of software companies, most of them are small firms having enormous difficulties to keep competitive. One strategy to enhance their sustainability is to enlarge partnerships among them at a more valuable level by jointly offering (web) services-based solutions. However, their culture of collaboration is low, and partnerships are usually done with the same companies and sporadically. This article presents an approach to support a more intense collaboration among software companies to attend business opportunities in a more agile way, joining capacities and capabilities which they would not have if they worked alone. This requires, however, some preparedness. From the perspective of business processes, they should understand how to carry out a collaboration more properly. This is essentially what this article is about. It presents a comprehensive list of collaborative business processes and base practices that can also act as a guide for service providers’ managers to implement and manage the collaboration along its lifecycle. Processes have been validated and results are discussed.