Airports Authority of India
Operational Offices
Meenambakkam, Chennai Airport
CHENNAI- 600027 
Phone: 91-44-22561234; 91-44-22561515 Extn 4300
Fax: 91-44-22561010 
E-Mail: [email protected]

1. Infrastructure
2. Operations
3. Flying Clubs
4. Air Traffic Services
5. Communication, Navigation and surveillance
6. Aviation Safety
7. Airport Fire Services
8. Commercial
9. Engineering
10. Cargo
11. Aviation Security
12. Personnel & Administration
13. Industrial Relations
14. Vigilance
15. Social Welfare  
16. Airline Operators
17. Recent Developments

List of  Airports in Southern India:

Radar surveillance is provided for  Chennai FIR   by placing radars  MSSR (Monopulse Secondary Surveillance Radar) and ASR (Airport Surveillance Radar) at the following places:

1. Chennai              -ASR co-located MSSR  and MSSR under installation
2. Trivandrum         -ASR co-located MSSR
3. Hyderabad         -ASR co-located MSSR
4. Bangalore           -ASR co-located MSSR (No Area Control)
5. Mangalore          -En-Route MSSR

In order to have complete radar surveillance, AAI is installing MSSR at Bellary and Vizag.  It is planned to install ASR and MSSR at Cochin Airport (CIAL). These facilities will provide radar control services for Air Traffic Controllers. Radar services provide enhance air safety, airspace utilization, and reduce delay. Also provide monitoring traffic flow, radar vectoring to departure/arrival aircraft, separation etc.
Besides, ASMGCS (Advanced Surface Movement Guidance and Control System) for surface surveillance has been installed. ADS/CPDLC installed is used for Oceanic Coverage.

Commercial activities at the vicinity of an airport contributes to a portion of AAI's revenue. Commercial contracts are awarded by calling of tenders appropriately, as per the guidelines of Commercial Manual of AAI. Some of the major commercial activities are Airport Restaurant/Snack Bars, TR (Travelers Requisites) Stalls Advertising, Car Parking, Airport Admission Ticketing, Pre-paid Taxi services/Car rental services, etc.

AAI is committed to ensure Customer Satisfaction through Passenger Facilitation. Even Commercial Activities in the vicinity of airports are mainly undertaken to facilitate not only air passengers, but also the visitors either accompanying the passengers or visiting the airport to receive them. AAI provides passenger facilitation services. Some of those are free of cost or on payment basis, as listed below. The following Passenger Facilities are available at the airports:

Free Services Available at Airports

Free Services Provided by AAI

1. Passenger Feedback/Suggestion  Forms
2. Passenger Baggage Trolleys
3. Comfortable Seating Chairs
4. Telephone in Security hold Area
5. Child Care Rooms
6. Medical Assistance
7. Lost & Found items
8. Smoking Rooms
9. Toilets for Ladies, Gents and Physically Challenged Persons in Terminal Building.
10. Drinking Water with disposable water glasses
11. Ceremonial Lounges
12. VIP Lounges
13. CIP Lounges
14. Meditation Room
15. Air-conditioning
16. Elevators
17. Escalators
18. Conveyors
19. Passenger Boarding Bridges
20. Car Calling System
21. Flight Information Displays
22. Closed Circuit TVs
23. Entertainment TVs for Passengers/Visitors
24. May I help You- Counter
25. Public Address  System

1. Medical Assistance
2. Assistance to Physically Challenged Persons
3. Police Assistance
4. Tourist Information Counter
5. Hotel Reservation Counter
6. Executive Lounges
7. Mobile Chargers
8. Wi-Fi internet access

Paid Services Available at Airports

Paid Services Provided by AAI

1. Retiring Rooms for Transit Passenger
2. Car Parking
3. Left Baggage Facility
4. Toilets (Gents & Ladies) on city side
5. Airport Entry Ticket
6. Ambulift

Paid Services Provided by Other Agencies

1. Car Parking
2. Car Rental
3. Pre-paid Taxi
4. Restaurants
5. Snack Bars
6. Sweet Shops
7. Tea/Coffee vending machine
8. Book shops
9. Post Office
10. Chemist & Medical Shops
11. Travelers Requisite Stalls
12. Florists Stall
13. Telephone booths with STD/ISD facilities
14. Internet/Cyber cafe
15. Men's Wear Shop
16. Pearl Shop
17. Duty Free Shops
18. Handicraft Shops
19. Bank/ATM
20. Swagat Seva
21. Toilets (Gents & Ladies) on city side
22. Airport Entry Ticket
23. Foreign Exchange
24. Insurance Counter
25. Baggage Wrapping
26. Mobile Calling Cards
27. Massage Chairs

Human Resource Management (Hrm) Department

HRM Department of Southern Region is responsible for managing the Human Resources of Southern Region and taking care of all the service matters and welfare measures for the Human Resources. Presently Southern Region is having a workforce of 2700 approximately. The HRM Department at SR is headed by a General Manager(HR) comprising of a team of Senior Managers & Executives. Presently, Shri D. N. Shyam Prasad is the General Manager(HR).

1. Dealing with the service matters of officials of SR, such as Induction, Career Progression, Granting of Increment, Transfers/Posting, Disciplinary matters, Resignation, VRS & Retirement and other connected service matters.
2. Recruitment for Group C & D  cadres.
3. Implementing the CHQ Personnel Policies properly.
4. Sanctioning various Allowances / Advances.
5. Provision of Canteen Facility.
6. Providing Medical Attendance.
7. Provision of accommodation and other welfare measures.
8. Maintaining good Industrial Relations.
9. Upgrading the knowledge and motivation levels of officials by organising various Trainings / Workshops.
10. Addressing the Grievances of Officials.

It deals with the Social security schemes viz Pension, Gratuity, Group Insurance, Group Personal Accident Insurance and Benevolent Fund.

It deals with the Procurement of Stationery items for the Regional Headquarters and Maintaining the indent of the Stationery items. It also deals with the supply of Uniform to the Human Resources.

Industrial Relations at Southern Region

HRM Department interacts with various recognized Unions / Associations. At present, AAEU the recognized union for unionized employees. Other Associations are AAOA(I), ATC Guild (I), AAI Engineers Guild, ACOA, AAI SC/ST Welfare Association. HRM Department takes into confidence all the recognized Unions/Associations before taking policy / administrative decisions. The Industrial Relations at SR has been very cordial & peaceful and there had been hardly any instance of dispute / agitation.

AAI has established an exclusive Vigilance Department at the Corporate level, headed by Chief Vigilance Officer, commanding the status of Member of the Corporate HQRs. At RHQ level, vigilance functions are implemented by Vigilance Department headed by Jt. General Manager.
The Vigilance Department is committed to: Prevent occurrence of corruption and malpractices for streamlining the functioning in the organization; Promote and cultivate culture of honesty and ethical environment to ensure integrity at all levels to bring quality and excellence at work place; Carry out investigations in a transparent, impartial and objective manner based on facts; Assist in promptly disciplining the defaulters from vigilance angle; and Continually improve Quality Management System to facilitate accomplishing Corporate Mission and Vision.

Some of the Vigilance Directorate's role and functions are as under:
Preventive Role: In its preventive role, it carries out awareness campaigns wherein it creates sensitivity towards day-to-day matters having scope for malpractices and corruption. These campaigns include Vigilance Awareness Week which is an yearly event and Vigilance Awareness Programs like Workshops having lectures, seminars etc being conducted throughout the year at different locations to achieve the objective of zero tolerance to corruption.
Punitive Role: In its punitive role, it Assists the Disciplinary Authority in promptly disciplining the defaulters from vigilance angle by speedy processing the cases and monitoring various stages of disciplinary proceedings.
Surveillance and Detective Role: In its Surveillance and Detective role, it plans and enforces surprise and regular inspections and CTE type inspections to detect the systemic failure and existence of corruption or malpractices. It also scrutinizes the Internal Audit Reports and Annual Property Returns etc.
Vigilance Department be seen as innovative, positive, efficient & effective set up in instituting ethical work practices in the organization.