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Consumer affairs
October 2019
Your problems, with Anna Tims
A full refund is due, but Hotels.com won’t help us get our money back
We had to cancel a booking, but because we chose ‘pay at hotel’ we have to sort it out ourselves
Published:
31 Oct 2019
A full refund is due, but Hotels.com won’t help us get our money back
Women in technology
How Fairphone's social mission created gender balance... without really trying
Published:
30 Oct 2019
How Fairphone's social mission created gender balance... without really trying
Your problems, with Anna Tims
There’s no justice in this NHS prescription charge fine
Published:
30 Oct 2019
There’s no justice in this NHS prescription charge fine
M&S launches 'buy now, pay later' service
Published:
29 Oct 2019
M&S launches 'buy now, pay later' service
Consumer champions
The 88-year-old Amazon asked to ‘prove’ they’re over 18
Published:
29 Oct 2019
The 88-year-old Amazon asked to ‘prove’ they’re over 18
Google sued by ACCC after allegedly misleading customers over location data collection
Published:
28 Oct 2019
Google sued by ACCC after allegedly misleading customers over location data collection
Number of IT failures at banks and other firms is unacceptable, say MPs
Published:
28 Oct 2019
Number of IT failures at banks and other firms is unacceptable, say MPs
Consumer champions
Thames Water filed our home under ‘commercial’ premises
Published:
28 Oct 2019
Thames Water filed our home under ‘commercial’ premises
Britannia Hotels rated sector's worst chain for seventh year in a row
Published:
27 Oct 2019
Britannia Hotels rated sector's worst chain for seventh year in a row
RWC final ticket prices rocket up to £12,400 on resale websites
Published:
27 Oct 2019
RWC final ticket prices rocket up to £12,400 on resale websites
Where can you go if you’re in need of a quick quid?
Published:
27 Oct 2019
Where can you go if you’re in need of a quick quid?
How I spend it
'I've been homeless – a drug addict. I needed to earn a living'
Published:
26 Oct 2019
'I've been homeless – a drug addict. I needed to earn a living'
You're the expert
Should we switch everything off at night?
Published:
26 Oct 2019
Should we switch everything off at night?
Revealed: the plan to end gazumping in house sales
Published:
25 Oct 2019
Revealed: the plan to end gazumping in house sales
Your problems, with Anna Tims
After identity fraud I can’t stop endless deliveries of phones
Published:
24 Oct 2019
After identity fraud I can’t stop endless deliveries of phones
Retailers cut 85,000 jobs in past year
Published:
23 Oct 2019
Retailers cut 85,000 jobs in past year
Energy suppliers could face tougher financial checks
Published:
22 Oct 2019
Energy suppliers could face tougher financial checks
Consumer champions
Missing out my middle name cost £259 on airline ticket
Published:
22 Oct 2019
Missing out my middle name cost £259 on airline ticket
Google to add eye detection to Pixel 4 after privacy concerns
Published:
21 Oct 2019
Google to add eye detection to Pixel 4 after privacy concerns
Pacer train passengers deserve fare cuts, say northern England leaders
Published:
21 Oct 2019
Pacer train passengers deserve fare cuts, say northern England leaders
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Your problems, with Anna Tims A full refund is due, but Hotels.com won’t help us get our money back