If you are a Guardian subscriber within the M25, and you pay us to organise delivery of your daily paper, you’ll find troubleshooting information below. If your local newsagent delivers your paper – ie: you give your vouchers to your newsagent, and pay them for delivery – you can find help with vouchers here; for delivery queries, talk to your newsagent.
UK home delivery
Where we deliver
The Guardian’s home delivery service is available to subscribers who wish to have their newspapers delivered to an address within the M25. Unfortunately, we are unable to deliver to individual flats or apartments within blocks; your paper can only be delivered to ground floor access points.
If you are a voucher customer you can also get your paper delivered by newsagents.
When we deliver
Once we have approved your home delivery subscription, you can choose when it begins: from five days to four weeks later. Once your subscription is active, we will deliver your paper before 7am Monday to Saturday, and before 8.30am on Sunday – if your paper arrives late, you can claim a refund. If your papers are delivered to an internal mailroom in your building, however, while we will ensure they arrive at your mailroom on time, we cannot control their onwards journey to you.
To tell us about late delivery, contact Customer Service or email [email protected]
Guardian Weekly
Where we deliver
The Guardian Weekly, a digest of news and politics from around the world published Friday, can be posted to addresses all over the world. Delivery is included in the price of your subscription, which varies according to where you are in the world to reflect this.
When we deliver
When you apply for a subscription to The Guardian Weekly, we will let you know the earliest date on which your subscription can begin. You may however opt to defer that start date for up to six weeks. Once your subscription is active, we will send your copy of Guardian Weekly to you by post every Thursday. In most cases, that will mean your newspaper arrives on publication day, which is Friday. Unfortunately, however, we can’t guarantee this for every address in every region.
My delivery is missing
We try our utmost to make sure you receive your newspaper every week. If you do not receive an issue, please get in touch with your local customer services team.
When you get in touch, please have your current address and, if possible, your subscriber ID, to hand. You can find your subscriber ID on the address label.
My delivery is missing a section
We try our utmost to make sure you receive all the sections of your newspaper, and operate a replacement service for if any are missing. Please call us within one week of publication on 0800 839 100 with details of the section you require, and your subscriber details.
Can I redirect my delivery?
To redirect your delivery please contact your local customer services team. When redirecting your delivery please give at least 10 days notice for our printing and delivery schedule.
Please note that Guardian Weekly subscribers can only redirect their delivery to an address within the same country. Home delivery subscribers can only redirect to delivery to an address within the M25.
How can I change my delivery address?
You can update your personal details online. Just log into your account and go to your subscriptions.
Please note that if you hold more than one subscription with us you will need to update your address for each of your subscriptions individually.
