Interiors services
Airbus Customer Services
Airbus Interiors Services is dedicated to creating innovative products and solutions for aircraft interiors – with the primary goals of improving airline revenues, as well as enhancing the overall passenger experience.
As part of the Airbus Services offer, Airbus Interiors Services is a new capability – extending current cabin upgrade solutions for Airbus aircraft operators while bringing additional flexibility and reduced lead times.
"When it comes to cabin differentiation, it’s all about the services."
Achieving cabin differentiation in a short lead-time requires close coordination with customers to identify needs, propose solutions and subsequently work together to determine the best compromises when necessary. Airbus Interiors Services has the ability to focus on very specific demands and the answers through innovative and agile solutions.
Airbus Interiors Services’ 120 employees have built their experience on the design and production of cabin modifications using integrated processes, developed in close proximity with customers.
Through the experienced team of engineers and supply chain specialists, Airbus Interiors Services offers various retrofit solutions. By combining the competitiveness and reliability of manufacturer-developed solutions with the agility of tailored creations, it delivers upgrade solutions and tailored equipment to Airbus standards.
Customer support is centralised to Airbus’ support organization, and customers also benefit from updated technical publications and the guarantee that an extended service goal capability is preserved.
Airbus Interiors Services – which developed the innovative “Day & Night” product for a more exclusive passenger experience aloft – currently is focussed on two business lines.
Airbus Interiors Services engineers and produces a wide scope of tailored equipment to fix specific customer issues. These units (known as “monuments”) – which are quickly produced in small quantities – include galleys, linings, partitions, bars, changing rooms, toilets and more.
For premium areas, Airbus Interiors Services’ innovative “Day & Night” concept featuring two separate spaces – a “Day” living zone and a private, quiet “Night” environment – for a more exclusive passenger experience aloft.
The “Night” zone features a full-height enclosed suite with comfortable bed, individual storage and personal screen; while the “Day” living portion comprises a premium seat, dining and working table, and personal screen.
Airbus Interiors Services offers upgrade solutions for cabins and systems to meet particular needs.
An upgrade solution is delivered to customers as a kit accompanied by installation instructions (including service bulletins), with related Airbus services provided as well. These solutions are in the sector of cabin equipment as well as cabin systems (including cabin video surveillance, passenger power supply and other technologies).
Airbus Interiors Solutions’ innovations include the Central Ceiling Stowage for A320 Family “classic cabins”.
In addition, Airbus Interiors Solutions values the feedback of its customers, and integrates their ideas and inputs when developing new products that will benefit the full community of Airbus operators.
These products are part of the Airbus cabin portfolio, and include such innovations as the Central Ceiling Stowage (CCS) for A319, A320 and A321 “classic cabins” – which provides extra space in the ceiling; and a dedicated Electronic Flight Bag mounting device for the A350 XWB cockpit.
Learn more about the Airbus Interiors Services by visiting the website:
