HCare Services
Aboard every flight
The moment an Airbus helicopter is delivered, one of the company’s primary missions begins: providing the customer with the necessary support and services to carry out their operations efficiently, safely and cost-effectively.
Airbus Helicopters’ global customer service network works around the clock to fulfill this mission, bringing tailor-made and competitive solutions to the customer’s doorstep.
Through the HCare service offer, Airbus Helicopters keeps businesses on track and rotorcraft in the skies. Spanning material management, helicopter maintenance, technical support, training and flight ops, and connected services, HCare ensures that each flight is a success and performed with the highest levels of safety.
Not only does this focus cover today’s flights, it covers tomorrow’s as well. As operators’ requirements evolve and their missions become more demanding, Airbus Helicopters continuously adapts its service portfolio to fit customers’ needs.
o Airbus Helicopters remains 100 percent at the service of its customers. The company is committed to achieving:
- 100 percent of planned spare part orders delivered on time
- 100 percent of customers visited by an Airbus Helicopters representative within 2 years to discuss their business and needs
- 100 percent of health and usage monitoring system (HUMS) red alarm queries answered within 24 hours
- 100 percent around-the-clock availability for all customer support queries
o Airbus Helicopters’ global network spans around 150 countries and offers local solutions to more than 3,000 customers that collectively log more than 3 million flight hours annually.
Read more: Global Network Map
o Airbus Helicopters’ material management service is dedicated to ensuring parts availability through spare parts supply or components repair and overhaul of all rotorcraft within its product range, keeping customers operating at top performance levels.
Read more: Material Management
o Airbus Helicopters’ maintenance and upgrade solutions ensure that in-service rotorcraft benefit from maximum availability and continually evolve to meet new mission requirements, outfitted with the latest technologies and product improvements.
Read more: Helicopter Maintenance
o Airbus Helicopters provides 24/7 technical support for rapid and effective response. Whether it’s quick telephone advice or a response from an experienced technical representative, Airbus Helicopters offers a full spectrum of technical support options.
Read more: Technical Support
o Airbus Helicopters continuously expands its training and operations service for improved flight safety and better cost effectiveness.
Read more: Training and Flight Ops
o Airbus Helicopters steps into the future with connected services that enable operators to enhance operations and increase competitiveness.
Read more: Connected Services
o Airbus Helicopters’ customer portal is your business partner, bringing helicopter management to just a click away.
Read more: AirbusWorld
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