Maintenance Engineering
Airbus Customer Services
To ensure maximum aircraft availability and reliability, Airbus offers a wide range of services and consultation on maintenance and engineering and material management to operators, OEMs and MROs (Maintenance Repair and Overhaul centres).
Capitalising on the modern trend of digitalisation to provide more advantages to customers, Airbus optimises the use of data to allow insightful, fast and accurate decision making through breakthrough solutions, co-innovating with the best in the field.
The Airbus Technical Aircraft-on-ground Centre (AIRTAC) is a state-of-the-art facility with dedicated specialist engineers and innovative technology, operating 24 hours a day, 365 days a year. AIRTAC is part of a wider customer service approach that provides all Airbus operators with global around-the-clock assistance for all aircraft-on-ground matters.
In an increasingly competitive environment, customers require optimised maintenance and real-time troubleshooting to maximise aircraft availability. AiRTHM is an Airbus service that provides guidance for A380 and A350 operators by offering them optimised maintenance and real-time troubleshooting actions empowered by the MCC (Maintenance Control Centre).
The AiRTHM service is built on two stand-alone modules fitting the aircraft operation phases: Pre-departure check and Flight watch
Airbus has always led the way by integrating the latest technological advancements into the utilisation and interpretation of data from aircraft maintenance, delivering significant economic advantages to customers and allowing them to optimise their fleet and generate additional savings.
Airbus has the flexibility to offer a full range of services that can be tailored for any potential customer – covering everything from tools, consumables and expendables to proprietary and standard part management and distribution through SATAIR.
Airbus is constantly looking for ways to federate support for airlines and secure the highest safety levels, dispatch rate and reliability of its worldwide fleet. For such support, Airbus Customer Services has recognised the central position of MRO organisations and wishes to boost this relationship with the MRO community for maintenance efficiency and customer satisfaction with the launch of the Airbus MRO Alliance.
AirbusWorld is the customer portal for Airbus aircraft operators and owners, MROs and airworthiness authorities.
Due to its wide range of applications and functionalities, AirbusWorld allows quick and easy access to all Airbus technical data and services to help customers define and receive, operate, maintain, upgrade and optimise their fleet, as well as collaborate with Airbus.
