Ask a question
You can contact the public information service if you have questions about the Council's work and activities.
You can submit your question in any of the 24 official languages of the EU.
We will reply to your question within 15 working days.
The public information service cannot provide legal advice or comment on specific issues.
How to submit your question
Send us a message
The easiest way to submit your questions is to use the online form:
Write to us
Our postal address is:
General Secretariat of the Council of the European Union
Information Services Unit
Rue de la Loi/Wetstraat 175
1048 Bruxelles/Brussel
Belgique/België
Europe Direct
If you are looking for general information about what the European Union does, you can write, call or visit one of the 424 Europe Direct centres across the EU.
Complaints procedure
We strive to offer highest standards of service.
You have the right to introduce a complaint to the European Ombudsman if you consider that you have been subject to maladministration in your contacts with the Council's service.
You should first raise your concerns with a service of the Council that dealt with your initial request before the Ombudsman can accept a complaint from you.
We will try to address the cause of your dissatisfaction to the degree this is possible and as appropriate.
